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Associate Director Of Client Services Jobs in Utah

MarketStar

Director of Client Delivery

Salt Lake City, UT · On-site

$205K/yr

We provide service and support to our communities through theMarketStarFoundation. Our exceptional ... MarketStar is seeking a Director of Client Delivery based in Northern Utah.As aDirectorof Sales ...

HUB

Client Services Director

Sandy, UT · On-site

As one of the world's largest insurance brokers, our focus provides our customers with the peace of ... The Client Service Director(Manager) oversees the day-to-day functions of department(s) and/or ...

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Associate Director Of Client Services information

What does an associate director of client services do?

An Associate Director of Client Services is responsible for overseeing client relationships and ensuring high levels of satisfaction with the services provided by their organization. They typically manage a team, coordinate service delivery, address client concerns, and develop strategies to enhance client engagement and retention. Additionally, they may assist in onboarding new clients, analyzing client feedback, and collaborating with other departments to improve service offerings. Their role is crucial in maintaining strong business partnerships and driving organizational growth.

How does an associate director of client services typically collaborate with internal teams to ensure client satisfaction?

An Associate Director of Client Services plays a key role in bridging the gap between clients and internal departments such as sales, marketing, and project management. They regularly coordinate cross-functional meetings to align on client objectives, communicate client feedback, and resolve challenges quickly. This role often involves developing strategies with team leads to improve service delivery and proactively address potential issues, ensuring a seamless client experience. Effective collaboration is essential for maintaining high client satisfaction and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as an associate director of client services, and why are they important?

To thrive as an Associate Director Of Client Services, you need a solid background in client relationship management, business strategy, and leadership, often backed by a relevant degree and several years of experience in account or client services roles. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required, and certifications in project management or customer service can be advantageous. Excellent communication, negotiation, and problem-solving skills help differentiate strong candidates, as does the ability to motivate and guide teams. These competencies ensure effective client engagement, drive business growth, and foster positive team dynamics, all crucial for organizational success.

What is the difference between Associate Director Of Client Services vs Client Services Manager?

AspectAssociate Director Of Client ServicesClient Services Manager
ResponsibilitiesOversees multiple client service teams, develops strategic initiatives, and manages high-level client relationships.Manages daily client service operations, supervises staff, and ensures client satisfaction.
Required CredentialsBachelor's degree; often advanced certifications in client management or related fields.Bachelor's degree; relevant experience in client service roles.
Work EnvironmentStrategic, leadership-focused, often involved in cross-departmental planning.Operational, team-oriented, focused on day-to-day client interactions.
Industry UsageCommonly used in corporate, agency, and consulting sectors for senior client management roles.Widely used across industries for managerial client service positions.

The Associate Director Of Client Services typically holds a higher strategic and leadership role compared to the Client Services Manager, focusing on overarching client strategies and team oversight, while the manager handles daily client interactions and team supervision.

What cities in Utah are hiring for Associate Director Of Client Services jobs?

Cities in Utah with the most Associate Director Of Client Services job openings:

Associate Director Of Client Services jobs near you

Director of Client Solutions

Salt Lake City, UT • On-site, Remote

National Energy Foundation
Non-Profits • 51 - 200 employees
Learn more about National Energy Foundationexternal

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Come join the nation's leading organization dedicated to building energy literacy among our nation's K-12 students. The National Energy Foundation (NEF) has been working to achieve its energy literacy mission for 50 years through the implementation of student and teacher education programs focused on energy, natural resources, and the environment, and through the development of premier instructional materials.
NEF is looking for an enthusiastic and experienced Director of Client Solutions to help create solutions for and build partnerships with industry, government, and private foundations. The position is based in Salt Lake City, Utah, but NEF will accommodate a fully remote working arrangement for the right candidate. The new Director of Client Solutions will lead NEF's client solutions/business development and marketing efforts across the U.S.
NEF provides a supportive culture, flexible schedules, generous benefits and the opportunity to put employee skills to make a difference.
Roles and Responsibilities:
  • Help secure funding to sustain and grow NEF
  • Identify, evaluate, and pursue growth opportunities within and adjacent to the energy industry, including electric and natural gas utilities, state energy programs, private foundations, and major technology companies
  • Direct NEF business development activities, including in the energy efficiency, energy safety, electric transportation, energy workforce, water efficiency, and other mission-aligned areas.
  • Supervise client solutions/business development and marketing communications staff
  • Travel approximately 6-12 times per year to attend trade association conferences, sales/fundraising meetings, etc.
  • Effectively and confidently utilize email, telephone, and social media outreach to build contacts within target industries
  • Utilize Salesforce CRM system to drive lead generation, follow-up, and successful attainment of new NEF partnerships
  • Serve as lead NEF client solutions representative for NEF's current energy efficiency education programs, including annual SOW review
  • Consult with clients and prospective clients to help inform development of new energy education solutions for the utility industry and other partners
  • Collaborate with NEF communications staff to conduct marketing communications efforts
  • Contribute to the development of new marketing pieces
  • Oversee creation of departmental budgets
  • Other responsibilities as needed

Education, Skills & Experience:
  • Bachelor's degree, MBA a plus
  • Seven plus years of client solutions/business development experience (energy and utilities industry preferred)
  • At least two years of client solutions/business development leadership experience in the energy and utilities industry
  • Strong ability to recruit, mentor, and lead team members
  • Basic understanding of complex state and federal energy regulations, environmental mandates, and compliance frameworks
  • Familiarity with school outreach programs and the needs of classroom educators to meet national and state academic requirements
  • Familiarity with the Microsoft Office Suite of software programs
  • Strong organizational, communication and collaboration skills
  • Strong attention to detail - meticulous, accurate and thorough
  • Ability to work in a self-directed manner and report on multiple projects
  • Thrives in a deadline-driven environment
  • Positive and resilient demeanor
  • Candidates must be authorized to work in the U.S. without sponsorship

Benefits:
  • Competitive pay, performance bonuses and flexible schedules (determined by supervisor)
  • Time Off: Paid time off (PTO), sick time, paid parental leave, paid volunteer time, very generous holiday schedule and winter break closure
  • Insurance: Medical, Dental, Vision, long-term disability, life insurance and additional optional benefits
  • Retirement: 401(k) plan with match and profit-sharing plan

Annual Compensation: $90,000-$110,000 base salary (expected range based on experience) plus potential for significant performance bonuses.
* Employment may be subject to the successful completion of a background check and social media review. This position will be required to complete a 90 day probationary period. This introductory period is designed to provide you with the opportunity to learn your job duties and become familiar with company procedures. During this time, your supervisor will provide training and performance feedback. Continued employment is contingent upon successful completion of this 90 day period.

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