Associate Director Of Client Services Jobs in Virginia

Cooley is seeking an Associate Director of Client Initiatives to join the Marketing and Client Development team.

Position summary:This role is part of the Client Initiatives Team, whichis responsible foradvancingclient insight, segmentation, and strategic growth initiatives that support business development, strengthen go-to-market efforts, and elevatethe clientexperience.Responsible for designingand leadingpriority programs, processes, and campaigns to support geographies, sectors, and other parts of the firm.Specificduties and responsibilities include, but are not limited to, the following:

Position responsibilities:

• Lead Client Listening and Feedback:Lead client listening efforts to gather feedback,identifykey themes, and surface new opportunities for the firm.

• Scale Win/Loss and Market Insight:Scale up the win/loss debrief program and develop deep insight into client needs, market trends, and emerging growth areas.

• Translate Insight into Action:Translate findings from client and market research into clear, actionable steps for Business Development, Marketing, and firm leadership.

• Design and Manage Strategic Programs: Design and manage national programs and initiatives, including priority account programs and account development frameworks, that support growth and client development.

• Establish Governance and Focus:Establishthe processes, tools, and governancerequiredfor consistent execution across the firm, helping to focus effort and investment on the greatest opportunities.

• Create Repeatable Processes and Tools:Create the templates, playbooks, and processes used across regions and teams to bring consistency to how client insight, segmentation, and growth initiatives are executed.

• OptimizeProgram Deployment:Clarify and manage the balance of strategic programs,determiningwhich elements should be centrally managed versus locally deployed for maximum impact.

• Monitor Impact and Refine Strategy:Track participation, adoption, and outcomes of all initiatives to assess performance and refine tools, processes, and priorities based on feedback and results.

• People Leader:

• Serve as direct supervisor and mentor to direct reports

• Provide day-to-day supervision of direct reports, ensure compliance with assigned workhoursandmonitor forcompliance with all firm and department policies. Manage staffing coverage,reviewand process time logs/time off requests

• Support business professional development and continued educational opportunities

• In collaboration with immediate supervisor andcentralHR,participatein hiring, performance appraisals, counseling,terminationand other employee lifecycle events

• All other duties as assigned orrequired

Skills and experience:

Required:

• After orientation at Cooley LLP, exhibitproficiencyin the Microsoft Office suite,iManageand other firm applications

• Ability to work extended and/or weekend hours, asrequired

• Ability to travel, asrequired

• 8+ years of directly relevant exempt-level experience(e.g.,marketing or business development, preferably with an emphasis workinginaclient initiatives function),with4+ years of management experience in relevant roles

• Demonstrated experience building executive-ready dashboards in data visualization tools (e.g., Power BI)

• Strongproficiencyin data manipulation to evaluate both quantitative metrics and qualitative sentiment analysis

• Strong working knowledge of enterprise CRM ecosystems (e.g., Salesforce)

• Advanced, hands-on experience administering enterprise feedback and surveying platforms (e.g., Qualtrics)

• Proventrack recordof effective leadership

• Bachelor's degree

Preferred:

• Previouslegal industryor professional services experience

Competencies:

• Entrepreneurial by nature

• Excellent attention to detail

• Approaches tasks through a lens of quality and consistency

• Approaches tasks through a digital first lens

• Exceptionalinterpersonal andcommunication skills with ability tofacilitateand solve problems

• Ability to organize, prioritize and coordinate multiple activities often under tight timelines

• Takes a consultative approach to set goals, drive projects, and achieve outcomes

• Strong judgment

• Team-player with collaborative spirit

• Unwavering ability to handle andmaintainconfidentialityregarding firm information, projects,client data

• High levelof professionalismat all times

• Demonstrated ability to lead through influence and develop talent

• Proactive, analytical mindset

• Effective presentation skills