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Assistant Customer Service Freight Forwarding Jobs in Georgia

DSV A/S

Freight Forwarder Ocean Import

Atlanta, GA · On-site

$21.53 - $26.91/hr

... customer service Educational background / Work experience • Prior experience in freight forwarding, logistics, or a related field is preferred • Experience in ocean imports is highly desirable ...

Robert Half

Customer Service Representative

Duluth, GA · On-site

$18.21 - $21.09/hr

We are looking for a Customer Service Representative to join a motor freight forwarding organization. This contract opportunity has the potential to become permanent and is ideal for someone who ...

Hyundai Glovis

Senior Manager - FF Procurement

Duluth, GA · On-site

$110K - $125K/yr

Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel ...

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Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Georgia? The most popular types of Customer Service Freight Forwarding jobs in Georgia are:
What are popular job titles related to Assistant Customer Service Freight Forwarding jobs in Georgia? For Assistant Customer Service Freight Forwarding jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Assistant Customer Service Freight Forwarding jobs in Georgia look for? The top searched job categories for Assistant Customer Service Freight Forwarding jobs in Georgia are:
What cities in Georgia are hiring for Assistant Customer Service Freight Forwarding jobs? Cities in Georgia with the most Assistant Customer Service Freight Forwarding job openings:
Assistant Customer Service Freight Forwarding jobs near you
Infographic showing various Assistant Customer Service Freight Forwarding job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customs Brokerage Manager - Freight Forwarding

Global Scouting Group

Atlanta, GA • On-site

Full-time

Posted 12 days ago

Job description

Position Summary

The CHB Manager is responsible for overseeing the branch’s import and customs brokerage activities to ensure efficient service delivery and compliance with federal and international regulations. This role focuses on operational execution, team supervision, and supporting commercial initiatives through collaboration with internal stakeholders and clients.

 

Responsibilities:

Essential Duties and Responsibilities

·        Manage day-to-day import and brokerage operations to deliver cost-effective, timely, and accurate services aligned with customer commitments.

·        Ensure consistent application of SOPs and compliance measures across all processes.

·        Maintain adherence to CBP, FDA, USDA, and other regulatory requirements.

·        Support audit programs and compliance training for team members.

·        Partner with Sales and Branch leadership to assist with customs-related services and provide input for RFPs.

·        Support onboarding of new customers, ensuring regulatory requirements are met.

·        Supervise Import CHB supervisors and Entry Writer or Import Agent staff; provide coaching, training, and performance feedback.

·        Assign responsibilities, monitor progress, and ensure deadlines and quality standards are met.

·        Address operational issues promptly and serve as escalation point for complex brokerage matters

·        Conduct staff training on CHB policies, SOPs, and regulatory updates.

·        Ensure team members understand compliance requirements and operational best practices.

·        Track and Report KPIs such as entry accuracy, timeliness, and customer satisfaction.

·        Identify areas for improvement and implement corrective actions as needed.


Qualifications:

·        Bachelor’s Degree preferred; equivalent combination of education and experience will be considered.

·        5+ years of experience in international freight forwarding or customs brokerage, including 4+ years prior management experience.

·        Customs Brokerage License Preferred; strong understanding of CBP regulations and import compliance standards.

·        Proven experience in import and customs brokerage operations with a strong understanding of regulatory requirements

·        Understanding of TSA regulations and bonded warehouse operations

·        Strong knowledge of warehouse operations including cargo handling and customs compliance.


Essential Job Functions

·        Skilled in data management, KPI analysis, and reporting.

·        Effective communication and presentation skills for engaging internal and external stakeholders.

·        Experience with logistics systems and software ( Cargowise, Kewill, Descartes)

·        Strong organizational, planning, and problem-solving abilities

·        Ability to lift up to 25lbs

·        Ability to travel overnight up to 10%

·        Ability to travel and meet in office requirements

·        Ability to identify operational risks and improvement opportunities.

·        Capable of working in a high-pressure, dynamic logistics environment.

·        Ability to work flexible hours to accommodate international time zones and 24/7 operations.

·        Ability to work in an office environment majority of the time.

·        Complete and assist with the completion of assigned tasks/projects in a timely manner.

·        Comply with all Company policies and procedures



Salary Range : 95,000 - 125,000 based on experience.