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Senior Customer Service Freight Forwarding Jobs in Georgia

Glovis America, Inc.

Senior Manager - FF Procurement

Duluth, GA · On-site

$110K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... quality service to our customers and vendors of the automotive, freight forwarding, parts ... Summary The Senior Manager - FF Procurement is responsible for ownership of developing procurement ...

Hyundai Glovis

Senior Manager - FF Procurement

Duluth, GA · On-site

$110K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... quality service to our customers and vendors of the automotive, freight forwarding, parts ... Summary The Senior Manager - FF Procurement is responsible for ownership of developing procurement ...

DSV A/S

Freight Forwarder Air Export

Atlanta, GA · On-site

$21.53 - $26.91/hr

... great customer experiences and high-quality services. As a global leader, our commitment to ... Experience in Freight Forwarding is highly desirable Skills & Competencies Mathematical Skills

Hyundai Glovis

Senior Analyst - East Coast SCM Team 2

Duluth, GA · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... quality service to our customers and vendors of the automotive, freight forwarding, parts ... Summary The Senior Analyst, East Coast SCM Team 2 position will be responsible for freight ...

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Senior Customer Service Freight Forwarding information

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Georgia?

The most popular types of Customer Service Freight Forwarding jobs in Georgia are:

What are popular job titles related to Senior Customer Service Freight Forwarding jobs in Georgia?

For Senior Customer Service Freight Forwarding jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Freight Forwarding jobs in Georgia look for?

The top searched job categories for Senior Customer Service Freight Forwarding jobs in Georgia are:

What cities in Georgia are hiring for Senior Customer Service Freight Forwarding jobs?

Cities in Georgia with the most Senior Customer Service Freight Forwarding job openings:

Senior Customer Service Freight Forwarding jobs near you

Senior Pricing Specialist - Freight Forwarding

FreightTAS

College Park, GA

$75K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

Senior Pricing Specialist – Freight Forwarding
Location: College Park/Atlanta/GA
Salary: $75,000 – $95,000 per year (commensurate with experience)
Working hours: Mon - Fri - Hours are flexible from starting at 6am EST to ending the day around 7pm EST.
Benefits: We offer medical, vision and dental options along with 401K plans.
Please apply only if you have relevant freight forwarding pricing experience and are authorized to work in the USA. No sponsorship is available for this position.

Job Summary
We are seeking an experienced Senior Pricing Specialist to join our international freight forwarding team. This role is responsible for developing competitive pricing strategies, preparing complex Air and Ocean freight quotations, optimizing global routing solutions, and supporting business growth through accurate, profitable, and timely pricing.

Key Responsibilities
Prepare and manage competitive quotations for Air and Ocean Import & Export shipments across global trade lanes.
Develop strategic pricing solutions that maximize profitability while remaining competitive in the market.
Build and maintain strong relationships with airlines, ocean carriers, NVOCCs, and overseas agents to secure the best rates and capacity.
Negotiate carrier contracts and spot rates for key customer opportunities.
Identify the most efficient and cost-effective routing options based on customer requirements.
Partner closely with Sales, Operations, and Branch Management to support new business opportunities and major account tenders.
Analyze market trends, carrier pricing, and trade lane conditions to provide commercial recommendations.
Maintain carrier tariffs, pricing databases, and rate validity while ensuring margin targets are achieved.
Mentor junior pricing team members and assist in developing pricing best practices.

Requirements
5+ years of pricing experience within the international freight forwarding industry.
Strong expertise in Air Freight and Ocean Freight pricing, routing, and global logistics.
Proven experience negotiating rates with airlines, ocean carriers, NVOCCs, and international partners.
Ability to manage multiple RFQs, tenders, and high-volume quotation requests while meeting tight deadlines.
Commercially minded with excellent analytical and negotiation skills.
Strong communication, organizational, and problem-solving abilities.
Experience with freight forwarding software/TMS and Microsoft Office, particularly Excel.
Knowledge of customs, Incoterms, and international shipping documentation is advantageous.