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Assistant Bdc Manager Jobs in Georgia (NOW HIRING)

asburyauto

Service BDC Team Lead

Sandy Springs, GA · On-site

Our BDC (Business Development Center) Team Leads are tasked with managing large amounts of inbound ... assist with career development * Continuous training through Asbury's Internal Learning Management ...

asburyauto

Service BDC Team Lead

Sandy Springs, GA · On-site

Our BDC (Business Development Center) Team Leads are tasked with managing large amounts of inbound ... assist with career development * Continuous training through Asbury's Internal Learning Management ...

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Assistant Bdc Manager information

What are common challenges faced by an assistant BDC manager in a dealership setting?

As an Assistant BDC Manager, you may encounter challenges such as maintaining high response rates to customer inquiries, ensuring consistent follow-up by the team, and adapting to evolving technology platforms used for customer relationship management. Balancing administrative tasks with coaching and motivating your BDC representatives can also be demanding. Effective communication and adaptability are key to overcoming these obstacles and driving team performance in a fast-paced dealership environment.

What skills and qualifications are needed to be an assistant BDC manager?

To thrive as an Assistant BDC Manager, you need strong organizational, sales, and customer service skills, often supported by experience in automotive or call center environments. Familiarity with CRM software, phone systems, and lead management tools is typically required. Excellent communication, leadership, and problem-solving abilities help you motivate teams and build customer trust. These competencies are crucial for maximizing lead conversion, ensuring smooth operations, and driving business growth in a competitive market.

What is an assistant BDC manager?

Assistant BDC Managers are professionals who support the Business Development Center (BDC) operations in automotive dealerships or similar businesses. They help oversee the BDC team, manage customer leads, monitor performance metrics, and ensure effective communication between customers and the sales team. Their role often includes training staff, assisting with scheduling, and implementing strategies to improve customer engagement and sales opportunities. Assistant BDC Managers play a key part in maintaining high customer satisfaction and achieving sales goals.
What are the most commonly searched types of Bdc Manager jobs in Georgia? The most popular types of Bdc Manager jobs in Georgia are:
What are popular job titles related to Assistant Bdc Manager jobs in Georgia? For Assistant Bdc Manager jobs in Georgia, the most frequently searched job titles are:
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Assistant Bdc Manager jobs near you

Automotive Service BDC Representative

Kia of Alpharetta

Alpharetta, GA • On-site

$15.25 - $19.50/hr

Full-time

Posted yesterday

New

Job description

Description:

Kia of Alpharetta is looking for a motivated, professional, and customer-focused Automotive Service BDC Representative to join our growing Service Department. The ideal candidate is energetic, organized, comfortable on the phone, and passionate about providing an exceptional customer experience.

The Service BDC Representative is responsible for handling inbound customer communications, scheduling service appointments, conducting outbound customer outreach, and helping drive additional business into the service department.


Responsibilities
  • Answer inbound service calls and assist customers in a professional and friendly manner.
  • Schedule service appointments from inbound phone calls, internet leads, text messages, emails, and other customer inquiries.
  • Make outbound calls, texts, and emails to existing customers to generate additional service business.
  • Follow up with customers regarding recommended and previously declined services.
  • Contact customers for maintenance reminders, service campaigns, and other dealership outreach opportunities.
  • Confirm upcoming service appointments and help maximize appointment show rates.
  • Assist customers with basic vehicle service status updates when possible.
  • When unable to answer a customer's question, communicate with the responsible Service Advisor and copy the Service Director as needed.
  • Maintain accurate customer and appointment information in the dealership CRM and scheduling systems.
  • Accurately log all shown appointments on the department's master appointment tracking sheet.
  • Work closely with Service Advisors, Technicians, and the Service Director to provide a seamless customer experience.
  • Maintain a professional, positive, and helpful attitude with every customer interaction.
  • Meet or exceed daily and monthly appointment-setting and customer-contact goals.
Requirements:
  • Previous automotive, BDC, call center, customer service, or sales experience preferred.
  • Excellent verbal and written communication skills.
  • Comfortable making a high volume of inbound and outbound calls.
  • Strong organizational and time-management skills.
  • Ability to multitask in a fast-paced environment.
  • Professional phone etiquette and a positive attitude.
  • Comfortable using computers, CRM systems, email, and other technology.
  • Strong attention to detail and accurate data entry.
  • Ability to work independently while also being a strong team player.
  • Must be dependable, punctual, and committed to excellent customer service.
  • Must be able to pass a background and drug screen.