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Asian Customer Service Representative Jobs (NOW HIRING)

Siltronic AG

Customer Service Representative II

Portland, OR · On-site

$17 - $23/hr

Our global production network in Asia, Europe, and the USA includes today's most advanced plants ... Seeking a Customer Service Representative II We are seeking a dedicated SCC Customer Service ...

Siltronic

Customer Service Representative II

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative II Siltronic is one of the world's leading manufacturers of highly ... Our global production network in Asia, Europe, and the USA includes today's most advanced plants ...

HumiSeal

Customer Service Representative

Westwood, MA · On-site

$18 - $24.25/hr

Customer Services Representative Founded in 1946, we have grown to become a global specialty ... and Asia and continue to invest in our capabilities in order to deliver value to our global ...

TEKsystems

Customer Service Representative

Olathe, KS

$20/hr

Customer Service Representative (Entry-Level) Position Summary We are seeking a customer-focused ... Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

ST. JOSAPHAT PARISH

Customer Service Rep

Atlanta, GA

$15.50 - $21/hr

... parts of the Asian countries. Customer Service Consultant Market Buzz Promotion is currently ... field rep, field representative, sales rep, sales representative, marketing rep, marketing ...

TEKsystems

Customer Service Representative

Mesa, AZ

$20/hr

The CSR will answer any customer questions about our products or the ordering process, address any ... Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

ST. JOSAPHAT PARISH

Customer Service Rep

Dallas, TX

$15.75 - $21.50/hr

... Asian countries. : Customer Service Consultant Market Buzz Promotion is currently looking for ... field rep, field representative, sales rep, sales representative, marketing rep, marketing ...

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All JobsAsian Customer Service Representative Jobs

Asian Customer Service Representative information

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How much do asian customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for asian customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Asian Customer Service Representative typically collaborate with other departments to resolve customer inquiries?

An Asian Customer Service Representative often works closely with teams such as sales, technical support, and logistics to resolve customer issues efficiently. Collaboration may involve escalating complex cases, clarifying product details, or coordinating order status updates to ensure a seamless customer experience. Regular meetings and communication tools like CRM systems help facilitate information sharing and streamline problem-solving across departments. This collaborative approach not only enhances service quality but also helps representatives gain a broader understanding of company operations.

What are the key skills and qualifications needed to thrive as an Asian Customer Service Representative, and why are they important?

To thrive as an Asian Customer Service Representative, fluency in relevant Asian languages, strong communication skills, and customer service experience are essential. Familiarity with CRM systems, helpdesk software, and communication platforms like Zendesk or Salesforce is typically required. Cultural sensitivity, patience, and problem-solving abilities help build rapport and efficiently resolve customer issues. These skills are important to deliver effective support, enhance customer satisfaction, and bridge cultural or language gaps in diverse markets.

What does an Asian Customer Service Representative do?

An Asian Customer Service Representative provides support and assistance to customers, often for companies serving Asian markets or customers who prefer to communicate in an Asian language. Their responsibilities typically include answering inquiries, resolving issues, processing orders, and offering product or service information. They may also help bridge cultural and language gaps between the company and its clients, ensuring effective communication and high customer satisfaction.

What is the difference between Asian Customer Service Representative vs Customer Support Specialist?

AspectAsian Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; language skills in Asian languages beneficialHigh school diploma or higher; technical or product knowledge often required
Work EnvironmentCall centers, online chat, email support, often in multicultural settingsCustomer service departments, call centers, online support roles
Employer & Industry UsageRetail, telecom, e-commerce companies serving Asian marketsTech, retail, service industries worldwide
Search & Comparison IntentUnderstanding regional customer service roles, language skills, cultural nuancesGeneral customer support roles, technical support differences

The Asian Customer Service Representative typically focuses on serving Asian markets with language and cultural skills, often working in multicultural environments. Customer Support Specialists have broader roles across various industries, emphasizing technical knowledge and general customer service skills. Both roles require strong communication abilities but differ mainly in regional focus and specific skill sets.

More about Asian Customer Service Representative jobs
What job categories do people searching Asian Customer Service Representative jobs look for? The top searched job categories for Asian Customer Service Representative jobs are:
Asian Customer Service Representative jobs near you
Infographic showing various Asian Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative II

Siltronic AG

Portland, OR • On-site

$17 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Siltronic is one of the world's leading manufacturers of highly specialized hyper pure silicon wafers. Being an international market player, we serve the semiconductor industry worldwide and partner with many leading chip manufacturers. Our global production network in Asia, Europe, and the USA includes today's most advanced plants for 200mm and 300mm wafers. We provide a competitive benefits package including medical, dental, and vision insurance, 401k matching, educational assistance, and a quarterly success sharing bonus program.
Seeking a Customer Service Representative II
We are seeking a dedicated SCC Customer Service Representative to join our team. This role involves making critical decisions on a daily basis, such as directing fabs on part prioritization, determining VMI schedules to maintain inventory levels, and deciding on shipment methods to meet customer delivery requirements. The representative will also contact customers regarding specifications, orders, and shipments, forecast short-term customer requirements, and handle sales situations in the absence of primary personnel. Additionally, the role includes proposing improvements, balancing SCC and sales work, prioritizing daily tasks, filtering Level 2 SAP issues, and supporting the implementation of new procedures. This position is crucial for maintaining impeccable customer service and ensuring all customer requirements are satisfied.
System-Related Responsibilities (~65%)

  • Manage customer inquiries, quotations, global pricing, and product qualifications
  • Process sales orders, forecasts, purchase orders, and shipment tracking activities
  • Handle customer claims, returns, and special labeling requirements
  • Maintain and update PSI data and market information; generate reports as needed
  • Monitor ITP orders and support VMI programs, including performing VMI calculations
  • Maintain accurate customer master data and control foreign orders
  • Provide SAP system support and serve as backup system administrator
Non-System Responsibilities (~20%)
  • Maintain and document customer requirements and specifications
  • Coordinate shipment activities and direct fab prioritization as needed
  • Support onboarding and mentoring of new Customer Service Representatives
  • Initiate and implement process improvements and best practices
  • Coordinate returns, credits, and cross-site activities with global CSR teams
  • Facilitate customer satisfaction surveys and support audit/visit preparation
  • Participate in conference calls, cross-training, and business process enhancements
  • Support regional CSR teams, maintain procedures, and complete special projects
Sales & Customer-Facing Responsibilities (~15%)
  • Serve as primary contact for small customer accounts
  • Act as backup or deputy for medium-sized accounts
  • Interface with medium and large customers to support account needs
  • Assist Account Managers with presentations, audits, and customer communications
  • Relay SCC updates and information to customers and internal stakeholders
  • Monitor and follow up on overdue accounts (Europe and Asia regions)
  • Support overall sales office operations and environment
Additional Expectations
  • Participate in special projects and continuous improvement initiatives
  • Collaborate effectively with cross-functional teams
  • Perform other duties as assigned
Position Requirements:
Requires an Associate's degree or equivalent- with 2-4 years of customer service field experience for a manufacturing environment. Experience with Microsoft office products (Word, Excel, PowerPoint, or other similar software). Intermediate SAP knowledge with experience in sales and distribution modules. You must have knowledge of silicon products, strong customer service skills, possess training and mentoring skills.
To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following tasks:
  • Ability to sit, stand, walk
  • Ability to use office equipment, phones, laptop effectively for various amounts of time throughout the day
Benefits and Compensation:
  • 120 hours vacation
  • 10 Paid Holidays
  • 60 hours of sick time
  • Medical / Dental / Vision
  • Health Savings Account Option
  • Long Term Disability
  • Parental Leave
  • Paid Leave Oregon
  • Life Insurance
  • Supplemental Life Insurance
  • Educational Assistance
  • Employee Assistance Program
  • Financial Wellness Assistance
  • Legal Insurance
  • Quarterly Success Share Bonus
  • Referral Program
  • Retirement Plan Options, up to 5% Match
  • Sponsored Wellness Programs & Challenges
  • Subsidize Public Transportation Pass

**Relocation assistance is not offered
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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