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Arbitration Administrator information

What does an arbitration administrator do?

An Arbitration Administrator manages the administrative aspects of arbitration proceedings, ensuring that cases are processed efficiently and in accordance with relevant rules and procedures. They coordinate communication between disputing parties, schedule hearings, and maintain case records. Additionally, they may assist arbitrators by preparing case materials and handling logistical matters. Their role is crucial in facilitating a fair and organized dispute resolution process.

What does a typical workday look like for an arbitration administrator?

A typical day for an Arbitration Administrator involves coordinating hearing schedules, maintaining accurate records, preparing and distributing legal documents, and serving as the main point of contact between arbitrators, attorneys, and involved parties. You may also handle case intake, ensure compliance with procedural deadlines, and support the logistics of virtual or in-person hearings. The role requires a balanced mix of independent work managing administrative tasks and collaboration with legal professionals and clients. This dynamic environment ensures each day brings a variety of responsibilities and opportunities to develop your knowledge of dispute resolution processes.

What are the key skills and qualifications needed to thrive in the arbitration administrator position, and why are they important?

To thrive as an Arbitration Administrator, you need strong organizational abilities, attention to detail, and familiarity with legal or dispute resolution processes, often supported by a degree in business, law, or a related field. Proficiency with case management software, scheduling tools, and document management systems is typically required. Exceptional communication, multitasking, and problem-solving skills help you excel when coordinating between parties and handling confidential information. These abilities are crucial for efficiently managing arbitration cases and ensuring smooth operations throughout the dispute resolution process.

Do arbitration administrators get paid well?

Arbitration administrators typically earn a median salary that is competitive within administrative and legal support roles, with pay varying based on experience, location, and employer size. They often require strong organizational skills and knowledge of arbitration processes, and salaries can increase with certifications or specialized training.
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Arbitration Administrator jobs near you
Infographic showing various Arbitration Administrator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Case Administrator (Legal Services/Administrative Support)

American Arbitration Association Inc.

Boston, MA • Hybrid

$53K - $56K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

American Arbitration Association rating

9.0

Company rating: 9.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

24th of 492 rated business services

Job description

Description

Case Administrator (Legal Services/Administrative Support) - 2026-70
The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes. This position is ideal for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and are adept at using technology to manage case data.
 
Work Environment
This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of their assigned office location. Compensation will be determined based on geographic location.
 

Compensation
  • Buffalo, NY: $52,000 - $55,000
  • Johnston, RI: $53,000 - $56,000
  • Philadelphia, PA; Voorhees, NJ : $55,000 - $59,000
  • Boston, MA: $58,000 - $61,000
  • New York, NY: $62,000 - $65,000
This position is also eligible for quarterly performance-based incentives.
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.
 

Qualifications
  • Associate's degree in business or related field, or equivalent combination of education and experience
  • Minimum three years of experience in customer service, case administration, or legal environments
  • Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
  • Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
  • Comfort with web-based systems and adaptability to new technologies, including AI-related tools
  • Exceptional attention to detail and time management skills
  • Ability to manage sensitive information with professionalism and discretion
About Us
The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.
 
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

What American Arbitration Association employees say

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Hours and flexibility

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About American Arbitration Association

Sourced by ZipRecruiter

The American Arbitration Association (AAA), situated in New York, NY, operates in the dispute resolution sector and it plays an essential role in the global business environment. Established in 1926, AAA has increased access to and improved the quality of justice through its range of dispute resolution services, including arbitration and mediation, as well as educational programs. The core mission of AAA is to help individuals and organizations of all sizes manage conflict and resolve disputes in a manner that is fair, swift, and economical. Over the years, AAA has been instrumental in engineering conflict management and dispute resolution techniques that have been recognized and adopted worldwide.

Industry

Mediation and negotiation services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1926

Social media

Twitter

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