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Apprentice It Support Jobs in Georgia (NOW HIRING)

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk ...

Move Vertical

IT Support Technician

Savannah, GA

$80K - $110K/hr

We are seeking an IT Support Technician to provide technical support to clinical and administrative staff throughout the health system. This position is responsible for troubleshooting hardware ...

New

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment, serving as a key escalation point for complex issues. This role spans endpoint, identity ...

Holland & Knight

IT Support Specialist

Atlanta, GA

We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that ...

Amicis Global

IT Support

Alpharetta, GA · On-site

$20 - $24/hr

Title: IT Customer Support Location: Alpharetta, GA 30005 Duration: 6-12 Months Pay: $24/hr on W2 THE TEAM The Platform Solution Management team at Parametric: * We are responsible for defining and ...

Salas O'Brien, Inc.

IT Support Specialist

Atlanta, GA · Hybrid

IT Support Specialist At Salas O'Brien we tell our clients that we're engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That ...

Salas O'Brien

IT Support Specialist

Atlanta, GA · On-site

IT Support Specialist At Salas O'Brien we tell our clients that we're engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That ...

CorDx

IT Support Engineer

Alpharetta, GA

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

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All JobsApprentice It Support JobsApprentice It Support Jobs in Georgia

Apprentice It Support information

See Georgia salary details

$9

$16

$23

How much do apprentice it support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for apprentice it support in Georgia is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.88 per hour, depending on experience, location, and employer.

What is the difference between Apprentice It Support vs Help Desk Technician?

AspectApprentice It SupportHelp Desk Technician
CertificationsEntry-level, often no formal certifications requiredBasic certifications like CompTIA A+ may be preferred
Work EnvironmentTraining-focused, supervised environment, often in a learning phaseOperational, providing technical support to users
ResponsibilitiesLearning and assisting with basic IT tasks, gaining experienceResolving user issues, troubleshooting hardware/software

The main difference is that an Apprentice It Support is in a learning phase, focusing on gaining skills under supervision, while a Help Desk Technician is a more experienced role responsible for providing technical support to end-users. Apprentices typically have less experience and may require training, whereas Help Desk Technicians handle day-to-day support tasks independently.

What are some typical challenges faced by apprentice IT support staff, and how can they be managed effectively?

Apprentice IT Support staff often encounter challenges such as troubleshooting unfamiliar technical issues, balancing multiple support requests, and communicating complex solutions to non-technical users. To manage these challenges, it's important to stay organized, ask questions when unsure, and actively seek feedback from more experienced team members. Building strong communication skills and using available documentation or knowledge bases can also help apprentices learn quickly and provide effective support. As you gain experience, these challenges become valuable learning opportunities that enhance your technical and problem-solving abilities.

What are the key skills and qualifications needed to thrive as an apprentice IT support?

To thrive as an Apprentice IT Support, you need a foundational understanding of computer hardware, software, networking concepts, and typically a relevant IT qualification or ongoing study. Familiarity with troubleshooting tools, operating systems (such as Windows and macOS), and ticketing systems like ServiceNow or Jira is commonly required. Strong problem-solving abilities, communication, and patience are vital soft skills for assisting users and learning on the job. These skills and qualities ensure efficient issue resolution, excellent user support, and effective learning in a dynamic IT environment.

What is an apprentice IT support?

Apprentice IT Support roles are entry-level positions designed for individuals starting their careers in the information technology sector. Apprentices work under the guidance of experienced IT professionals, assisting with tasks like troubleshooting technical issues, setting up hardware and software, and providing support to end-users. These roles combine on-the-job training with classroom-based learning, allowing apprentices to develop practical skills while studying towards industry-recognized qualifications. It's a great pathway for those who want to gain experience and earn while they learn.
What are the most commonly searched types of It Support jobs in Georgia? The most popular types of It Support jobs in Georgia are:
What are popular job titles related to Apprentice It Support jobs in Georgia? For Apprentice It Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Apprentice It Support jobs in Georgia look for? The top searched job categories for Apprentice It Support jobs in Georgia are:
What cities in Georgia are hiring for Apprentice It Support jobs? Cities in Georgia with the most Apprentice It Support job openings:
Apprentice It Support jobs near you

Specialist, IT Support

AMI HOLDINGS LLC

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 10 days ago

Job description

Position Overview

We are seeking an IT Support Specialist to join our team.
Reporting to the IT Operations Manager, you will provide day-to-day technical support to employees, support helpdesk operations, and handle routine system and device tasks.
The role is primarily focused on end-user support and ensuring smooth IT operations across our US locations.

Key Responsibilities

Help Desk

  • Provide onsite and remote Tier 1–2 IT support for workstations, applications, operating systems, and user accounts.
  • Manage and prioritize helpdesk tickets, ensuring efficient resolution or escalation when needed.
  • Communicate clearly and proactively with users, providing guidance, status updates, and follow-up until resolution.
  • Create and maintain IT documentation, SOPs, FAQs, and knowledge base articles.
  • Support users during onboarding and offboarding (accounts, devices, access setup).
  • Provide regular reporting on support activity, recurring issues, and improvement points.

Hardware Preparation & Deployment

  • Prepare, configure, and replace laptops, desktops, and peripherals.
  • Coordinate the delivery, shipping, or handover of devices to employees across US locations.
  • Manage inventory, perform routine checks, and ensure devices meet company standards before deployment.
  • Troubleshoot and repair hardware or initiate vendor warranty processes when required.

Systems, Network & Security Support

  • Perform routine administrative tasks in Microsoft 365, Active Directory, Entra ID, and Intune (user provisioning, license management, device enrollment).
  • Monitor system alerts and follow established procedures or escalate as appropriate.
  • Assist with regular maintenance activities such as updates, backups, and device compliance checks.
  • Support the application of IT policies and security standards (MFA, password policies, access controls).
  • Collaborate with the IT Manager and external partners during system or security-related activities.

Qualifications

  • Minimum 3 years of experience in IT support roles with similar technical environment and responsibilities.
  • Strong knowledge of Windows 10/11, Microsoft 365, and typical workstation environments.
  • Familiarity with Active Directory, Entra ID, Azure, and Intune.
  • Excellent communication skills with the ability to interact effectively with non-technical users.
  • Strong organizational, troubleshooting, and follow-up skills.
  • Relevant certifications (CompTIA A+, Microsoft 365 Fundamentals, Azure certifications) are a plus.