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Appointment Setter Call Center Representative Jobs

Lithia & Driveway

BDC Administrator

Verona, NJ · On-site

$55K - $75K/yr

L0709 DCH Montclair Acura Montclair Acura Appointment Setter/Call Center (Internet & Phone Sales) The appointment setter (or BDC Admin) uses their selling ability, phone manner and email ...

Lithia

BDC Administrator

Verona, NJ · On-site

$55K - $75K/yr

L0709 DCH Montclair Acura Montclair Acura Appointment Setter/Call Center (Internet & Phone Sales) The appointment setter (or BDC Admin) uses their selling ability, phone manner and email ...

Lithia & Driveway

BDC Administrator

Verona, NJ · On-site

$55K - $75K/yr

L0709 DCH Montclair Acura Montclair Acura Appointment Setter/Call Center (Internet & Phone Sales) The appointment setter (or BDC Admin) uses their selling ability, phone manner and email ...

Lithia

BDC Administrator

Paramus, NJ · On-site

$40K - $75K/yr

L0703 DCH Paramus Honda Paramus Honda Appointment Setter/Call Center (Internet & Phone Sales) The appointment setter (or BDC Admin) utilizes their selling ability, computer skills, courteous phone ...

Bath Planet

Appointment Setter

Longview, WA · On-site

$19 - $25/hr

... sales representatives. This is a great opportunity for someone who enjoys talking with people ... Previous experience in customer service, call center, or appointment setting preferred * Strong ...

Bath Planet

Appointment Setter

Longview, WA · On-site

$19 - $25/hr

... sales representatives. This is a great opportunity for someone who enjoys talking with people ... Previous experience in customer service, call center, or appointment setting preferred * Strong ...

Bath Planet

Appointment Setter

Vancouver, WA · On-site

$19 - $25/hr

... sales representatives. This is a great opportunity for someone who enjoys talking with people ... Previous experience in customer service, call center, or appointment setting preferred * Strong ...

Bath Planet

Appointment Setter

Portland, OR · On-site

... sales representatives. This is a great opportunity for someone who enjoys talking with people ... Previous experience in customer service, call center, or appointment setting preferred * Strong ...

Bath Planet

Appointment Setter

Portland, OR · On-site

$19 - $25/hr

... sales representatives. This is a great opportunity for someone who enjoys talking with people ... Previous experience in customer service, call center, or appointment setting preferred * Strong ...

Bath Planet

Appointment Setter

Eugene, OR · On-site

$19 - $25/hr

... sales representatives. This is a great opportunity for someone who enjoys talking with people ... Previous experience in customer service, call center, or appointment setting preferred * Strong ...

Lithia & Driveway

BDC Administrator

Paramus, NJ · On-site

$40K - $75K/yr

L0703 DCH Paramus Honda Paramus Honda Appointment Setter/Call Center (Internet & Phone Sales) The appointment setter (or BDC Admin) utilizes their selling ability, computer skills, courteous phone ...

Bath Planet

Appointment Setter

Vancouver, WA · On-site

$19 - $25/hr

... sales representatives. This is a great opportunity for someone who enjoys talking with people ... Previous experience in customer service, call center, or appointment setting preferred * Strong ...

Bath Planet

Appointment Setter

Eugene, OR · On-site

$19 - $25/hr

... sales representatives. This is a great opportunity for someone who enjoys talking with people ... Previous experience in customer service, call center, or appointment setting preferred * Strong ...

Lithia & Driveway

BDC Administrator

San Antonio, TX · On-site

L0786 Hill Country Honda Hill Country Honda Appointment Setter/Call Center (Internet & Phone Sales) The appointment setter (or BDC Admin) utilizes their selling ability, computer skills, courteous ...

Lithia & Driveway

BDC Administrator

San Antonio, TX · On-site

L0786 Hill Country Honda Hill Country Honda Appointment Setter/Call Center (Internet & Phone Sales) The appointment setter (or BDC Admin) utilizes their selling ability, computer skills, courteous ...

Lithia

BDC Administrator

San Antonio, TX · On-site

L0786 Hill Country Honda Hill Country Honda Appointment Setter/Call Center (Internet & Phone Sales) The appointment setter (or BDC Admin) utilizes their selling ability, computer skills, courteous ...

Lithia & Driveway

BDC Administrator

Paramus, NJ · On-site

$40K - $75K/yr

L0703 DCH Paramus Honda Paramus Honda Appointment Setter/Call Center (Internet & Phone Sales) The appointment setter (or BDC Admin) utilizes their selling ability, computer skills, courteous phone ...

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All JobsAppointment Setter Call Center Representative Jobs

Appointment Setter Call Center Representative information

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$10

$17

$25

How much do appointment setter call center representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for appointment setter call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How much money can an appointment setter call center representative make?

An appointment setter call center representative typically earns between $10 and $20 per hour, with some earning commissions or bonuses based on performance. The total income can vary depending on experience, location, and the company's pay structure, with some representatives making over $40,000 annually when including commissions.

What is the difference between Appointment Setter Call Center Representative vs Customer Service Representative?

AspectAppointment Setter Call Center RepresentativeCustomer Service Representative
Primary RoleScheduling appointments and leads for sales teamsHandling customer inquiries, complaints, and support
Work EnvironmentCall centers, sales-focusedCall centers, support or service departments
Required SkillsCommunication, persuasion, schedulingCommunication, problem-solving, empathy
Common Industry UsageSales, marketing, real estateRetail, tech, healthcare

While both roles involve phone communication, an Appointment Setter Call Center Representative focuses on scheduling appointments to generate sales leads, whereas a Customer Service Representative handles ongoing customer support and issue resolution. The roles often overlap in call center environments but serve different functions within the customer engagement process.

What does an appointment setter call center representative do?

An Appointment Setter Call Center Representative is responsible for contacting potential or existing customers by phone to schedule appointments for sales representatives or other company staff. Their main tasks include making outbound calls, answering inquiries, verifying information, and ensuring appointments are accurately recorded in the company's scheduling system. They play a crucial role in generating leads and helping the sales team maximize their productivity. Effective communication skills, persistence, and attention to detail are essential for success in this role.

How to get hired as an appointment setter call center representative?

To get hired as an appointment setter call center representative, candidates should have strong communication skills, previous customer service or telemarketing experience, and familiarity with CRM tools. A high school diploma or equivalent is typically required, and some employers may prefer candidates with sales or appointment-setting experience. Demonstrating reliability, a positive attitude, and the ability to handle rejection can improve chances of employment.

What are some common challenges faced by appointment setter call center representatives, and how can they be effectively managed?

Appointment Setter Call Center Representatives often face challenges such as handling high call volumes, overcoming customer objections, and managing rejection. Staying organized and maintaining a positive attitude are key strategies for success. Utilizing scripts and practicing active listening can help address customer concerns more effectively. Regular coaching and feedback from supervisors also play an important role in helping representatives continuously improve their communication skills and conversion rates.

What are the key skills and qualifications needed to thrive as an appointment setter call center representative?

To thrive as an Appointment Setter Call Center Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and scheduling tools is typically required. Persistence, active listening, and a positive attitude help build rapport with clients and handle objections effectively. These abilities are crucial for consistently meeting targets, ensuring high-quality customer interactions, and supporting overall business growth.

Is it hard to become an appointment setter call center representative?

Becoming an appointment setter call center representative generally requires good communication skills, basic computer knowledge, and the ability to handle rejection. Many positions do not require advanced certifications and offer on-the-job training, making entry relatively accessible. Success in this role depends on persistence, organization, and the ability to follow scripts and procedures.
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Appointment Setter Call Center Representative jobs near you
Infographic showing various Appointment Setter Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Appointment Setter

Manhattan School of Computer Technology

New York, NY • Remote

$19.23 - $21/hr

Full-time

Posted 8 days ago

Job description

Appointment Setter

Department: Admissions

Reports To: Admissions Director

Location: Manhattan School of Computer Technology (MSCT) – Brooklyn, NY

Employment Type: Full-Time

Position Summary

The Appointment Setter is responsible for making outbound and inbound calls to prospective students, qualifying leads, and scheduling appointments with Admissions Representatives. This position is the first point of contact for many prospective students and plays a critical role in generating interviews and supporting enrollment goals.

The ideal candidate is energetic, customer-focused, and comfortable working in a fast-paced environment while meeting daily activity and appointment goals.

Essential Duties & Responsibilities

Lead Management

Contact prospective students through phone, text, email, and CRM.

Respond to inquiries promptly following Speed-to-Lead standards.

Qualify prospective students based on program interest, availability, and eligibility.

Maintain consistent follow-up with assigned leads.

Update all lead activity in LeadSquared (LSQ) or the assigned CRM.

Appointment Scheduling

Schedule appointments for Admissions Representatives.

Confirm appointment date, time, and location.

Send appointment reminders via phone, text, or email.

Reschedule missed appointments when appropriate.

Maintain a high appointment show rate.

Customer Service

Provide accurate information about MSCT programs.

Answer general admissions questions.

Build rapport with prospective students.

Deliver excellent customer service throughout the admissions process.

CRM & Documentation

Record all conversations and follow-up activities.

Update lead status accurately.

Ensure all required notes are entered after every interaction.

Maintain data integrity within the CRM.

Team Collaboration

Work closely with Admissions Representatives.

Communicate lead quality and appointment updates.

Participate in daily team meetings and training.

Support departmental enrollment initiatives.

Minimum Qualifications

High school diploma or equivalent.

Customer service, call center, or sales experience preferred.

Excellent verbal communication skills.

Strong organizational and time management skills.

Comfortable using CRM systems and Microsoft Office.

Ability to multitask in a fast-paced environment.

Preferred Qualifications

Admissions or higher education experience.

LeadSquared or CRM experience.

Bilingual (English/Spanish, Russian, Arabic, Mandarin, or other languages) preferred.

Key Competencies

Excellent communication skills

Positive attitude

Relationship building

Active listening

Time management

Attention to detail

Problem-solving

Goal-oriented mindset

Professionalism

Performance Expectations (KPIs)

Daily outbound call volume

Speed-to-Lead response time

Number of qualified conversations

Appointments scheduled

Appointment show rate

Lead response rate

CRM documentation accuracy

Daily follow-up completion

Conversion from lead to interview

Working Conditions

Office-based position.

Standard business hours with occasional evening or weekend availability based on recruitment events.

Frequent phone, computer, and CRM use.

Success Profile

A successful Appointment Setter consistently creates meaningful conversations with prospective students, responds quickly to new inquiries, schedules qualified appointments, maintains accurate CRM records, and contributes to achieving the Admissions Department's enrollment goals while representing Manhattan School of Computer Technology with professionalism and enthusiasm.

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