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Job Title: Senior Supervisor, WFM Financial Analytics

Department: Workforce Management

Reports To: Director of Workforce Management

Location: Clearwater, FL or Scottsdale, AZ – In-office

FLSA Status: Regular-Exempt

ROLE SUMMARY

The Senior Supervisor, WFM Financial Analytics owns advanced forecasting, labor budgeting, financial modeling, and performance analytics. The role builds scalable, automated planning models, delivers clear, data-driven recommendations, and directly influences staffing, service-level, and financial outcomes.

KEY DUTIES AND RESPONSIBILITIES

• Translate business strategy into workforce and capacity plans aligned to service-level, cost, and growth objectives; present recommendations to senior leadership.
• Serve as a subject matter expert in forecasting, staffing, and analytics methodologies; mentor analysts and elevate data literacy across the organization.
• Lead development of short-, mid-, and long-term forecasts using statistical and machine learning techniques integrating historical data, trends, and business drivers.
• Build and maintain capacity, staffing, and budget models that tie operational demand to productivity and financial targets.
• Design staffing allocations and optimize schedules across channels and skills; lead scenario planning for seasonality and volume volatility.
• Apply advanced analytics—multivariate analysis, regression, experimentation—to diagnose drivers of demand, handle time, shrinkage, and performance outcomes.
• Convert analytical findings into clear operational and financial narratives for executive audiences.
• Lead development of automated dashboards, curated datasets, and standardized reporting frameworks with strong quality controls.
• Query, validate, and transform large datasets; build robust analytics pipelines with unit and regression testing.
• Conduct diagnostic and predictive analyses to identify performance trends, anomalies, and actionable opportunities.
• Partner with reporting and cross-functional teams to deliver recurring and ad hoc insights that inform business reviews and strategy sessions.
• Support incident management with root-cause analysis; mentor junior analysts, contribute to analytics standards, and promote effective storytelling for non-technical audiences.

SKILLS AND QUALIFICATIONS

• 5+ years in Workforce Management/Analytics with proven senior-level scope in forecasting, capacity planning, and/or performance analytics.
• Expertise in SQL and Advanced Excel; proficiency with Power BI or Tableau for data visualization.
• Proficiency with Python (or R) for analysis and automation; familiarity with machine learning methods applied to forecasting and optimization.
• Demonstrated ability to translate complex analysis into clear operational and financial implications for senior stakeholders.
• Experience working in Agile/Scrum environments.
• Bachelor’s or advanced degree in Statistics, Mathematics, Operations Research, Computer/Data Science, Engineering, or related field, preferred.
• Experience with SAP (S/4, HANA) and cloud data platforms (e.g., AWS), preferred.
• Knowledge of NoSQL, VBA, and experimentation frameworks; strong background in WFM methodologies and capacity models, preferred.

ADDITIONAL MINIMUM QUALIFICATIONS

• Must possess a valid driver’s license and pass a MVR background check.
• Must be able to pass a level 1 and level 2 background check.
• Must be at least 21 years of age.
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is:

• Occasionally required to move/traverse throughout entire facility, including tight spaces.
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices
• Occasionally required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl).
• Must have visual and auditory acuity with or without aids to perform all functions of the position.
• Frequently required to remain in a seated position.

WORK SCHEDULE

45+ hours weekly with flexible hours depending on business needs. Must be available to work evenings, weekends, and holidays. Travel 10%-20% of work schedule.

Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace