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Application Support Jobs in Rochester Hills, MI (NOW HIRING)

OSRAM

Senior Application Engineer

Novi, MI · On-site

Provide support in all aspects, electrical, thermal, and optical, of a complete system to our customers and other internal customer facing teams * Provide application support to ams OSRAM's existing ...

PCS Company

IT Support Technician Co-op

Fraser, MI · On-site

$19.25 - $26.50/hr

Troubleshoot and resolve basic technical problems including login issues, printer problems, and standard application support. * Escalate unresolved or complex issues to appropriate IT personnel.

Perfict

AWS Infrastructure & Development

Troy, MI · On-site

Responsibilities : • AWS Python SageMaker and DataWrangler Application Support Resource is required to operationalize the SageMaker platform and provide support for requests such as: • Onboarding ...

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Showing results 21-40

All JobsApplication Support JobsApplication Support Jobs in Rochester Hills, MI

Application Support information

See Rochester Hills, MI salary details

$28.5K

$148.4K

$189.6K

How much do application support jobs pay per year?

As of Sep 13, 2026, the average yearly pay for application support in Rochester Hills, MI is $148,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,600.00 and $188,700.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What job categories do people searching Application Support jobs in Rochester Hills, MI look for?

The top searched job categories for Application Support jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Application Support jobs?

Cities near Rochester Hills, MI with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Rochester Hills, MI as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $148,367 per year, or $71.3 per hour.

Mainframe Engineer - Production Support

Dearborn, MI • On-site

Tekishub Consulting Services
201 - 500 employees
Learn more about Tekishub Consulting Servicesexternal

$38.50 - $50.25/hr

Full-time

Re-posted 12 days ago

Job description

Job Title: Mainframe Engineer – Production Support

Location: Dearborn, MI
Employment Type: Full-Time

Role Overview

We are seeking a skilled Mainframe Engineer with strong production support experience to manage, maintain, and enhance mission-critical mainframe applications. The ideal candidate will ensure system stability, quickly resolve production issues, and collaborate with development and business teams to support ongoing operations.

Key Responsibilities

  • Provide L2/L3 production support for mainframe applications
  • Monitor batch jobs, system performance, and job scheduling
  • Troubleshoot and resolve production incidents within SLA timelines
  • Perform root cause analysis and implement preventive measures
  • Support incident, problem, and change management processes
  • Work with development teams for bug fixes, enhancements, and releases
  • Handle on-call support and critical issue resolution
  • Maintain documentation for processes, runbooks, and known issues
  • Ensure system availability, reliability, and performance optimization

Required Skills & Experience

  • Strong experience with Mainframe technologies:
    • COBOL
    • JCL
    • DB2
    • VSAM
    • CICS
  • Hands-on experience with production support / application support
  • Knowledge of job schedulers (e.g., Control-M, CA-7)
  • Experience with incident management tools (ServiceNow, Remedy, etc.)
  • Strong debugging and problem-solving skills
  • Understanding of batch and online processing environments
  • Familiarity with ITIL processes

Preferred Qualifications

  • Experience in automotive domains
  • Exposure to DevOps tools or automation scripting
  • Knowledge of z/OS system operations
  • Experience with performance tuning and capacity planning

Soft Skills

  • Strong analytical and troubleshooting mindset
  • Excellent communication and coordination skills
  • Ability to work under pressure in a production environment
  • Team collaboration and stakeholder management

Education

  • Bachelor’s degree in Computer Science, Information Technology, or related field

TekisHub, an EEO Employer

We value diversity and are dedicated to fostering an inclusive workplace of Equal Employment Opportunity where everyone is empowered to succeed. All employment decisions are based on qualifications, merit, and business needs.