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Application Support Jobs in Rochester Hills, MI (NOW HIRING)

Stem Xpert

Application Designer

Detroit, MI · On-site

$65/hr

Company Description Job Title - Application Solutions Design Lead Location - Detroit MI Duration ... Client currently seeking a Consultant Associate for our Detroit / Support facility. This individual ...

E*Pro, Inc.

Teamcenter ITK

Troy, MI

$90K/yr

Application support, Break / Fix support, Application administration, Minor enhancements, Issue Investigation, Deployment Support, Application Monitoring Scripts, Optimize Application Design. * TC ...

Detroit Labs

General Application

Detroit, MI · On-site

We believe in giving our team members the tools, resources, and support they need to thrive ... Why a General Application? We know that not every talent fits into a specific , and not every ...

Eaton

Service sales support engineer

Southfield, MI · On-site

$84K - $123K/yr

This position primarily supports and leads application and proposal needs for opportunities pertaining to Eaton's power distribution services solutions in Eaton's Engineering Services & Systems (EESS ...

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Showing results 21-40

All JobsApplication Support JobsApplication Support Jobs in Rochester Hills, MI

Application Support information

See Rochester Hills, MI salary details

$28.5K

$148.4K

$189.6K

How much do application support jobs pay per year?

As of Aug 6, 2026, the average yearly pay for application support in Rochester Hills, MI is $148,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,600.00 and $188,700.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What job categories do people searching Application Support jobs in Rochester Hills, MI look for? The top searched job categories for Application Support jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Application Support jobs? Cities near Rochester Hills, MI with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $148,367 per year, or $71.3 per hour.

Robot Technical Phone Support Specialist

FANUC America

Rochester Hills, MI

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Job description

Who You Are

The Technical Specialist will be responsible for providing FANUC America Corporations' customers (internal and external) and Field Service Engineers with advanced telephone based, high level debug and repair of FANUC robotics controllers, mechanical, and related system equipment. They will support o application specific robot controller software as well as support FANUC PC products.Daily responsibilities include creating and distributing Service Request (SR) tickets, Robotics on-site service quotes, and Robotics spare parts quotes to customers and communicate with FANUC America Sales, Engineering, and Project executing departments.

How It's Done

  • Ability to discuss, diagnosis, and resolve problems as reported by the customer or service engineer
  • Answer technical support phone calls, e-mails, and chats
  • Properly log case reports via Oracle Service Requests, identify the problem and follow up with a thoroughly researched solution
  • Elevate advanced technical questions using ZOHO ticket system to engage the appropriate Regional Office Engineer, Segment Engineer, R&D Engineer, or systems expert and follow up with customer as needed
  • Training /mentoring to other Customer Service Technical Support personnel
  • Respond to customer e-mail technical support questions by creating SR's
  • Create spare part quotations per customer request and part number searches as required
  • Create and send quotes for on-site Service as required
  • Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers
  • Create Quick Reference and Common SR Solution attachments for customer distribution
  • Identify and implement business process improvements within the Technical Support group
  • Maintain and achieve group measures for customer satisfaction, call answer rate, and e-mail handling time
  • Maintain a high level of availability to answer customer phone calls

What You Need

  • Bachelor's degree in electrical, software, mechanical, or manufacturing engineering or equivalent relevant experience preferred
  • Minimum of five years of related experience in a customer service or customer-facing role
  • Minimum five years FANUC Integration/Installation/Service experience
  • Mechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair experience
  • Extensive experience with FANUC products and peripheral equipment or related tenure at other robotic manufacturers
  • Computer programming (Roboguide) or related PLC or Robotic programming experience
  • Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
  • Ability to resolve advanced technical problems on all FANUC controller platforms
  • Ability to coordinate multiple activities and job assignments simultaneously while adjusting priorities

What Would Be Even Better

  • Bachelor's degree in electrical, software, mechanical, or manufacturing engineering; advanced experience may be considered in lieu of formal education
  • Minimum of 5+ years of progressive experience in customerfacing engineering, technical service, or application support roles
  • Minimum of 5+ years of advanced FANUC integration, installation, service, and systemlevel troubleshooting experience
  • Expertlevel proficiency in mechanical, electrical, pneumatic, and robotic system troubleshooting, including ownership of complex diagnostics, rootcause analysis, and resolution

It's Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration-and we're excited to invite talented individuals like you to explore what's possible with us.

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

  • Medical, Dental& Vision Insurance
  • 401(k) Retirement Program
  • Life Insurance
  • Short-Term & Long-Term Disability Plans
  • Tuition Reimbursement
  • Wellness Program
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Flexible Benefit Dollars
  • Generous Holiday & Vacation Program

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans.

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