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Application Support Jobs in Naperville, IL (NOW HIRING)

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Provide End-User Technical & Application Support of our Airline Choice Platform. * Interact with customers to understand, troubleshoot, and resolve concerns. * Clearly explain the problem-solving ...

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Provide End-User Technical & Application Support of our Airline Choice Platform. * Interact with customers to understand, troubleshoot, and resolve concerns. * Clearly explain the problem-solving ...

Aptaero

Support Specialist

Schaumburg, IL · On-site

$50K - $65K/yr

Provide End-User Technical & Application Support of our Airline Choice Platform. * Interact with customers to understand, troubleshoot, and resolve concerns. * Clearly explain the problem-solving ...

tms

CMS Support Specialist Intern

Chicago, IL · On-site

$20/hr

The CMS Support Specialist Intern will help ensure the success of the project by contributing to ... job application or interview process, to perform essential job functions, and to receive other ...

tms

CMS Support Specialist Intern

Chicago, IL · On-site

$20/hr

The CMS Support Specialist Intern will help ensure the success of the project by contributing to ... job application or interview process, to perform essential job functions, and to receive other ...

Eaton

Regional Application Engineer

Glendale Heights, IL · On-site +1

Technical Support: Lead technical pre-sale application and technical support for Crouse-Hinds and B-Line series products with related consulting firms in assigned sales geographies to better position ...

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All JobsApplication Support JobsApplication Support Jobs in Naperville, IL

Application Support information

See Naperville, IL salary details

$31K

$160.9K

$205.7K

How much do application support jobs pay per year?

As of Sep 7, 2026, the average yearly pay for application support in Naperville, IL is $160,949.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,800.00 and $204,700.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are popular job titles related to Application Support jobs in Naperville, IL?

For Application Support jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Naperville, IL look for?

The top searched job categories for Application Support jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Application Support jobs?

Cities near Naperville, IL with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $160,949 per year, or $77.4 per hour.

L2 Application Support Engineer(Fulltime) for Chicago, IL (Onsite)

Amaze Systems Inc.

Chicago, IL • On-site

Other

Re-posted 2 hours ago

Job description

Fulltime Opportunity

Role: L2 Application Support Engineer

Location: Chicago, IL (Onsite)

Duration: FTE

JD:

  • L2 Support experience is a must.
  • Master the understanding of our Critical Incident Response Team (CIRT) and sev-2 policies and procedures & actively provide support and information during these outages/events.
  • Daily monitoring and prompt alert response to ensure business-critical applications are up and running as expected.
  • Coordinate with development teams to identify and address bugs, product teams on new functionality and workflow issues, and resolving escalated end-user incidents.
  • Lead collaboration with Dev, Server Team, et al, to maintain and improve Observability (New Relic, SCOM, et al), Monitoring & Alerting.
  • Become an expert at Problem Management processes and ensure adherence.
  • Continual Improvement - Recognize system and process inefficiencies and working cross-functionally to recommend improvement actions.
  • Creation/modification/upkeep of SQL & Powershell Scripts.
  • Creation/modification/upkeep of Team's Knowledge Base.
  • Ownership of vertical cross-training & knowledge-transfer.
  • Application Support representative for projects (backup for team lead).
  • Operational alignment with UPS stakeholders (operational reviews, incident escalation).
  • Act as an escalation point for junior members in troubleshooting complex technical issues (checking services, logs, developer input, etc.)
  • Perform active (self & team) queue management (incident, problems, tasks, changes), ensuring timely updates, escalations and resolution.
  • Provide after-hours and on-call support as needed on a rotating schedule.

Thanks &Regards

Rahul Sharma | Talent Acquisition Specialist
Amaze Systems Inc

E: rahul.sharma@amaze-systems.com | www.amaze-systems.com/

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About Amaze Systems

Sourced by ZipRecruiter

We strive to be the very best in our industry. We're the Best IT Specialists. We value our clients and their trust in us and hence, Our IT & Web Consultants don't hesitate to move mountains to give them high quality & innovative digital strategies, without resting, till they get the brand of their dreams. Our impeccable digital executions has helped several businesses multiply and increase their business enquiries substantially over years making us one of the most preferred online partners.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Dallas, TX, US

Social media

Twitter

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