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Application Support Jobs in Naperville, IL (NOW HIRING)

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Application Support information

See Naperville, IL salary details

$31K

$160.9K

$205.7K

How much do application support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for application support in Naperville, IL is $160,949.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,800.00 and $204,700.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
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What job categories do people searching Application Support jobs in Naperville, IL look for? The top searched job categories for Application Support jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Application Support jobs? Cities near Naperville, IL with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Naperville, IL as of August 2026, with employment types broken down into 76% Full Time, 5% Part Time, and 19% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $160,949 per year, or $77.4 per hour.

Senior Application Support Analyst

Societe Generale

Chicago, IL

Full-time

Re-posted 6 days ago

Job description

Department Summary:

The Global Banking Technology & Operations Department ("GBTO") has worldwide responsibility for supplying Global Banking and Investor Solutions ("GBIS") various divisions with all the IT resources necessary for them to function under competitive conditions in terms of technological standards, service quality and cost. GBTO is composed of talented professionals who every day translates ideas into action by combining the strength of our expertise in IT with a deep understanding of investment banking. Our teams are ensuring that we deliver the service our businesses need to compete and serve Societe Generale's clients. Our objective is to deliver great production services in a well-controlled, high quality and cost effective way, and to deliver competitive application systems that allow GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise. GBTO is responsible for facilitating entry to new markets, compliance with regulatory needs, growth in business volumes, and operational efficiency improvements in our overall front to back processing environment.

Day-to-Day Responsibilities:

         Responsible for applications used by traders, sales and middle office on the trading floor.

         Responsibility includes software releases, configuration and support of all production system components and infrastructure.

         Support and maintain software applications, build systems, own related processes and deliver frequent releases with high quality.

         Troubleshoot technical or functional issues in a complex financial environment to provide timely resolution, with various applications and platforms that are global.

         Develop applications to automate manual operational tasks as well as build custom real-time monitoring tools and reports.

         Partner with global development and application support teams in New York, Chicago, Montreal, Paris, Sydney, London, Bangalore and Hong Kong. Work in follow-the-sun model.

         Extensive interaction is expected with traders, sales, supports and quants.

Gaining in-depth exposure to both the business and technology aspects of equity & derivatives business.

Technical Skills:         

         Comfortable working on UNIX / Linux (Shell Scripting, etc.)

         Experience working with relational and no-relational databases, good SQL skills.

         Experience working in Murex 3.1.X and Bloomberg is a must.

         Experience working in XML/XSL/MXML

         Understanding of the Agile and Continuous delivery.

         Deep understanding of the Agile and Continuous delivery (CI/CD, Jenkins, docker, kubernetes, etc)

Functional Skills:

         Experience on Cleared OTC Environment & Flow (CCPs, Clearing Brokers, Clients, Regulators etc.)

         Experience on Interest Rates Derivatives, FX Derivatives, Credit Derivatives and Bonds

         Experience on Risk Metrics (DV01, CS01, etc.)

Competencies:

         Energetic, self-directed and self-motivated, able to build and sustain long-term relationships with business and colleagues.

         Ability to solve problems with a keen eye for details; a strong desire to learn and contribute solutions and ideas to the team.

         Exceptional analytical skills, able to apply knowledge and experience to propose creative, value driven viable solutions.

         Self-directed, independent and comfortable in a fast paced, ambiguous and matrix environments.

         Can manage multiple tasks and use judgment to prioritize and escalate to achieve desired outcomes.

         Strong verbal and written communication skills.

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