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Application Support Technician Jobs (NOW HIRING)

Piper Companies

Cloud Support Technician

Reston, VA · On-site

$100K/yr

Cloud Support Technician Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools

Accenture

Studio Application Tech Support

Los Angeles, CA · On-site

$23.13 - $49.57/hr

Our Digital Services Support team keeps our studio technology running seamlessly, enabling world-class creative productions through exceptional technical support and client service. The Role We're ...

3B Staffing LLC

Support Technician

Brooklyn, NY · On-site

Job Title: Technical Support Technician Client: NYC Administration for Children's Services (ACS ... Strong knowledge of hardware, software, and application troubleshooting * Experience supporting ...

3B Staffing LLC

Support Technician

Brooklyn, NY · On-site

Job Title: Technical Support Technician Client: NYC Administration for Children's Services (ACS ... Strong knowledge of hardware, software, and application troubleshooting * Experience supporting ...

TEKsystems

IT Support Technician

Denver, CO · On-site

$20 - $25/hr

Application support * Hardware troubleshooting * Phone swaps/support * Workstation/laptop configuration and imaging * Printer/copier service * Escalate Level 2+ issues to senior technicians or ...

Accenture

Studio Application Tech Support

New York, NY · On-site

$23.13 - $49.57/hr

Our Digital Services Support team keeps our studio technology running seamlessly, enabling world-class creative productions through exceptional technical support and client service. The Role We're ...

TEKsystems

IT Support Technician

Denver, CO

$20 - $25/hr

Application support * Hardware troubleshooting * Phone swaps/support * Workstation/laptop configuration and imaging * Printer/copier service * Escalate Level 2+ issues to senior technicians or ...

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Application Support Technician information

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$15

$26

$40

How much do application support technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for application support technician in the United States is $26.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

What is an application support technician?

Application Support Technicians are IT professionals responsible for maintaining, troubleshooting, and supporting software applications within an organization. They assist users by resolving software issues, performing system upgrades, and ensuring applications run efficiently. Their role often involves collaborating with developers, providing technical support, and documenting solutions to common problems. They play a critical part in keeping business operations smooth by minimizing downtime related to application errors.

What skills and qualifications are needed to be an application support technician?

To thrive as an Application Support Technician, you need strong analytical skills, troubleshooting abilities, and a solid understanding of software applications, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and database management (such as SQL) is typically required, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and problem-solving skills help you effectively assist users and coordinate with technical teams. These capabilities are crucial for quickly resolving technical issues, ensuring seamless application performance, and maintaining high user satisfaction.

What challenges do application support technicians face and how can they be managed?

Application Support Technicians often encounter challenges such as troubleshooting complex software issues under tight deadlines, managing competing priorities from different users, and staying updated with frequent software updates. Effective management of these challenges involves strong communication skills to clarify user problems, a methodical approach to problem-solving, and continuous learning to keep pace with evolving technologies. Collaborating closely with development teams and end-users also helps ensure issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Application Support Technician vs Help Desk Technician?

AspectApplication Support TechnicianHelp Desk Technician
Required CredentialsAssociate's degree or equivalent, certifications like CompTIA A+High school diploma or equivalent, certifications like CompTIA A+
Work EnvironmentCorporate IT departments, software companiesIT support centers, customer service environments
Employer & Industry UsageTech firms, large organizationsAny organization with IT support needs
Common Search & Comparison IntentUnderstanding technical support roles, troubleshooting software issuesCustomer support, resolving user issues

The Application Support Technician typically handles complex software issues, performs troubleshooting, and provides technical assistance within organizations. Help Desk Technicians focus on resolving basic user problems, providing first-level support, and assisting end-users. While both roles require similar certifications and work environments, the Application Support Technician often deals with more technical and specialized tasks.

What does an application support technician do?

An application support technician provides technical assistance for software applications, troubleshooting issues, resolving user problems, and ensuring smooth operation. They often use diagnostic tools, communicate with users, and may document solutions to improve system performance and user experience.

What cities are hiring for Application Support Technician jobs?

Cities with the most Application Support Technician job openings:

Who are the top companies hiring for Application Support Technician jobs?

The top employers for Application Support Technician jobs are:

What states have the most Application Support Technician jobs?

States with the most job openings for Application Support Technician jobs include:

What are popular job titles related to Application Support Technician jobs?

For Application Support Technician jobs, the most frequently searched job titles are:

Application Support Technician jobs near you
Infographic showing various Application Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,892 per year, or $26.4 per hour.

Manufacturing Application Support Engineer

Applied Optoelectronics, Inc.

Sugar Land, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

About AOI
Applied Optoelectronics, Inc. (AOI) is a leading developer and manufacturer of advanced optical and HFC networking products - the building blocks that power AI datacenters, CATV broadband, telecom, and fiber access networks around the world. Headquartered in Sugar Land, Texas, AOI is a vertically integrated company that designs and manufactures everything from semiconductor laser chips to finished optical transceivers, serving tier-one customers across cloud computing, broadband, and telecom. With R&D operations in Atlanta, GA and global manufacturing presence in Taiwan and China, AOI is publicly traded on the Nasdaq (AAOI) and is actively expanding its U.S.-based manufacturing operations in Sugar Land to meet accelerating demand in the AI datacenter market.
Summary
We are seeking a Manufacturing Application Support Engineer to provide technical support for the manufacturing software systems powering our high-volume electronics manufacturing environment. This position will support manufacturing applications and factory automation systems, troubleshoot production-related software issues, perform SQL-based data investigation, and work closely with Production, Engineering, IT, Software Development, and external vendors.
A key responsibility of this position is to develop and maintain high-quality technical documentation, including troubleshooting guides, production SOPs, software operation manuals, and knowledge base articles. The goal is not only to resolve production issues quickly, but also to convert troubleshooting experience into standardized documentation and procedures so that similar issues can be resolved faster in the future.
The ideal candidate will have strong troubleshooting, cross-functional communication, documentation, and analytical skills. Mandarin Chinese proficiency is highly preferred due to collaboration with Chinese-speaking users, engineers, and vendors.
Job Responsibilities
  • Use SQL to investigate and troubleshoot production issues, including reviewing manufacturing transactions, equipment status, lot information, system records, and data inconsistencies.
  • Support manufacturing systems and factory automation applications, including MES, EAP, RMS, FDC, WMS, equipment interfaces, barcode/label systems, and other production-related software.
  • Create and maintain technical documentation, including troubleshooting guides, production SOPs, software operation manuals, user instructions, Knowledge Base articles, and application support procedures.
  • Work closely with Production, Process Engineering, Equipment Engineering, IT, Software Development, and external vendors to troubleshoot and resolve manufacturing system issues.
  • Participate in Root Cause Analysis (RCA) for critical or recurring production incidents and assist in identifying corrective and preventive actions.
  • Participate in after-hours or on-call support for critical production issues, as required by manufacturing operations.

Qualifications
Required
  • Bachelor's degree in Computer Science, Information Technology, Engineering, Automation, Information Systems, or a related field, or equivalent practical experience.
  • Minimum 1 year of relevant work experience.
  • Strong working knowledge of SQL and relational databases, including the ability to write and execute SQL queries for troubleshooting, data validation, and production issue investigation.
  • Experience troubleshooting software applications using logs, database records, transaction history, error messages, and diagnostic tools.
  • Experience supporting Windows-based applications and Windows Services.
  • Understanding of client/server architecture, system interfaces, networking concepts, and application-to-application communication.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Strong technical documentation skills, including the ability to create troubleshooting guides, SOPs, work instructions, and Knowledge Base articles.
  • Strong verbal and written communication skills and the ability to work effectively with Production, Engineering, IT, Software Development, and other cross-functional teams.
  • Ability to prioritize production support issues, document findings accurately, and recognize when an issue requires escalation.

Preferred
  • Experience supporting MES or other manufacturing software applications.
  • Experience with EAP and equipment-to-host integration.
  • Experience with SECS/GEM communication and troubleshooting.
  • Familiarity with RMS, FDC, WMS, equipment interfaces, barcode/label systems, or other factory automation applications.
  • Experience with Microsoft SQL Server and SSMS.
  • Experience troubleshooting integrations among equipment, EAP, MES, databases, and other manufacturing systems.
  • Basic C#/.NET, PowerShell, Python, or similar scripting/programming experience.
  • Experience developing standardized troubleshooting procedures or providing guidance to L1/Application Support Technicians.
  • Understanding of manufacturing operations and production support processes.
  • Mandarin Chinese proficiency is highly preferred.

Location & Work Environment
This position is full-time onsite and based in Sugar Land, Texas. This location has a combination of office, warehouse, and cleanroom manufacturing work environments.
Expected business hours are 9am to 6pm CT, Monday through Friday; however, this role may participate in after-hours or on-call support for critical production issues as required by manufacturing operations.
Why AOI?
In addition to competitive salary, AOI offers:
  • Flexible and competitive health (medical, dental, vision) plans offer employees options to meet individual and family needs
  • Employer matching on 401(k) deferrals
  • Generous PTO policy, with unused PTO payout at end of the year
  • Relocation packages available within the United States

Applied Optoelectronics, Inc. (AOI) is committed to providing equal opportunity in all of our employment practices, including hiring, placement, promotion, training, transfer and compensation, to all qualified applicants and employees without regard to race, color, national origin, citizenship, religion, sex, veteran status, age, disability, marital status, or any other category protected by State or U.S. Federal law. Moreover, we endeavor to treat our employees fairly.
We do not accept unsolicited proposals from third-party recruiters or agencies. Contacting hiring managers directly may result in disqualification of submissions.

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