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Application Support Specialist Jobs (NOW HIRING)

Osaic

Application Support Specialist

Meriden, CT

$48K - $50K/yr

Current Employees and Contractors Apply HereOsaic Careers Customer Service Opportunity in Financial Services Application Support Specialist Location(s): Meriden: 538 Preston Avenue, Suite 240 ...

City IT

Application Support Specialist

Dallas, TX · On-site

Summary Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via ...

Heniff

Application Support Specialist

Oak Brook, IL · On-site

$64K - $96K/yr

At least 1 to 2 years of experience as a Application Support Specialist Preferred Qualifications: * MCP or similar certifications Essential Qualifications: * Strong problem solving and trouble ...

Bayer Built

Application Support Specialist DEPARTMENT: Information Systems REPORTS TO: IS Team Leader JOB SUMMARY: The Application Support Specialist provides first-level application, technical, and hardware ...

City IT

Application Support Specialist

Dallas, TX

Summary Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via ...

Osaic

Application Support Specialist

Meriden, CT

$48K - $50K/yr

Customer Service Opportunity in Financial Services Application Support Specialist Location(s): Meriden: 538 Preston Avenue, Suite 240, Meriden, CT 06450 Role Type: Full-time, Non-Exempt Salary: $48 ...

Osaic

Application Support Specialist

Meriden, CT

$48K - $50K/yr

Customer Service Opportunity in Financial Services Application Support Specialist Location(s): Meriden: 538 Preston Avenue, Suite 240, Meriden, CT 06450 Role Type: Full-time, Non-Exempt Salary: $48 ...

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Application Support Specialist information

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$33K

$71.9K

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How much do application support specialist jobs pay per year?

As of Aug 16, 2026, the average yearly pay for application support specialist in the United States is $71,948.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What does an application support specialist do?

An application support specialist provides technical assistance for software applications, troubleshooting issues, resolving user problems, and ensuring smooth operation. They often work with help desk tools, document solutions, and may collaborate with development teams to improve software performance and usability.

What are the key skills and qualifications needed to thrive as an application support specialist?

To thrive as an Application Support Specialist, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or computer science. Familiarity with ticketing systems, SQL databases, remote desktop tools, and knowledge of relevant software platforms or certifications like ITIL is typically required. Excellent communication, patience, and customer service orientation are important soft skills for effectively assisting users and collaborating with technical teams. These skills ensure timely resolution of technical issues, high user satisfaction, and the smooth operation of critical business applications.

What is the difference between Application Support Specialist vs Help Desk Technician?

AspectApplication Support SpecialistHelp Desk Technician
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports specific applications, often in enterprise or corporate settings, providing technical assistance and troubleshootingProvides general technical support to end-users, handling hardware/software issues across various devices
Employer & Industry UsageUsed in industries with complex software needs, such as finance, healthcare, and technology companiesCommon in retail, education, and small business environments

The Application Support Specialist focuses on supporting specific software applications within organizations, requiring specialized knowledge and certifications. In contrast, Help Desk Technicians provide broader technical support to end-users, often handling hardware and software issues across various platforms. Both roles are essential in IT support but differ in scope and specialization.

What are the typical challenges faced by an application support specialist, and how can they be addressed?

Application Support Specialists often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with both technical and non-technical users. Staying organized and developing strong problem-solving skills are essential for prioritizing tasks and resolving issues efficiently. Building collaborative relationships with development and IT teams can also help in quickly escalating and resolving more complex problems, ensuring minimal downtime for end-users.

What is the role of an application support specialist?

An application support specialist is responsible for troubleshooting, maintaining, and resolving issues related to software applications. They often work with end-users and IT teams to ensure applications run smoothly, using tools like ticketing systems and diagnostic software, and may require knowledge of specific platforms or programming languages.
More about Application Support Specialist jobs

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Application Support Specialist jobs near you
Infographic showing various Application Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,948 per year, or $34.6 per hour.

Application Support Specialist

City of Philadelphia

Philadelphia, PA • On-site

Full-time

Re-posted 24 days ago

City Of Philadelphia rating

8.0

Company rating: 8.0 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

385th of 846 rated public administrative organizations

Job description

Job Summary:
The City of Philadelphia's Office of Innovation & Technology (OIT) is seeking an Application Support Specialist to join their technical support team. This role involves managing technology implementations, documenting application behavior, and maintaining strong relationships with business units and vendors to ensure effective system use and troubleshooting.
Responsibilities:
• Act as a technical expert for specific technology solution(s) and understand system configuration, workflows, and integrations.
• Develop, maintain, and organize accurate documentation including system standards, configuration notes, known issues, workarounds, release notes, and user-facing guides.
• Work within a structured service ticket queue environment, ensuring timely updates, clear communication, and adherence to internal service expectations.
• Monitor recurring issues or patterns in the queue and proactively escalate or address root causes.
• Work closely with development and support teams (City or vendor) on issue resolution, enhancements, and prioritization of system improvements.
• Perform initial testing of enhancements, patches, and upgrades; coordinate with business subject matter experts for further validation.
• Research and promote the use of existing and emerging technologies to support or enhance Revenue’s operations.
• Build and maintain strong, consultative relationships with Revenue business units, central OIT areas, and vendors related to supported systems.
• Serve as a primary point of contact for assigned systems regarding coordination, communication, and planning.
• Develop an in-depth understanding of the business processes and requirements associated with supported systems.
• Participate in routine status and planning meetings with stakeholders, advocating for system needs, enhancements, and support priorities.
• Monitor and evaluate vendor performance, escalate concerns, and ensure adherence to agreed-upon service expectations.
• Provide clear, timely reporting to Revenue IT leadership regarding issues, system performance, ticket trends, vendor activity, and user satisfaction.
Qualifications:
Required:
• A bachelor’s degree or equivalent experience is acceptable.
• At least three years of experience in application support or a closely related technical support role.
• Proven analytical and problem-solving abilities, with the capacity to anticipate issues and take proactive steps to prevent them.
• Strong documentation discipline: able to produce clear, structured, and accurate technical and user-facing materials.
• Experience working in a service ticket queue environment, with the ability to manage competing demands, communicate effectively, and maintain service visibility.
• Ability to work with end users to understand business processes, define requirements, and translate those needs into actionable tickets or technical specifications.
• Excellent communication skills, especially the ability to convey technical concepts to non-technical stakeholders.
• Ability to build effective working relationships and operate collaboratively across a vendor-heavy technology ecosystem.
• Commitment to delivering modern, user-centered technology support in alignment with Revenue IT’s culture of accountability, collaboration, and continuous improvement.
Preferred:
• Experience working with vendors, managing service tickets, or documenting technical processes.
Company:
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States. Founded in 1682, the company is headquartered in Philadelphia, USA, with a team of 10001+ employees. The company is currently Late Stage.

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