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Application Support Specialist Jobs in Raleigh, NC

STI

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Works with application development teams to identify application issues at the customer level and ...

UNC-Chapel Hill

Admin Support Specialist

Chapel Hill, NC · On-site

$20 - $28.30/hr

... Application Deadline 09/07/2026 Position Type Temporary Staff (SHRA) Position Title Admin Support ... This Administrative Support Specialist position will perform a variety of business functions to ...

McGuireWoods LLP

Litigation Docket Specialist

Durham, NC · Hybrid

$110K - $111K/yr

Collaborate with application support specialist to maintain and monitor updates of court rules and procedures. * Monitor all court filings and extract sensitive critical dates and modifies dates with ...

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All JobsApplication Support Specialist JobsApplication Support Specialist Jobs in Raleigh, NC

Application Support Specialist information

See Raleigh, NC salary details

$29.1K

$63.5K

$102.9K

How much do application support specialist jobs pay per year?

As of Aug 13, 2026, the average yearly pay for application support specialist in Raleigh, NC is $63,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $75,000.00 per year, depending on experience, location, and employer.

What does an application support specialist do?

An application support specialist provides technical assistance for software applications, troubleshooting issues, resolving user problems, and ensuring smooth operation. They often work with help desk tools, document solutions, and may collaborate with development teams to improve software performance and usability.

What are the key skills and qualifications needed to thrive as an application support specialist?

To thrive as an Application Support Specialist, you need strong problem-solving skills, technical troubleshooting abilities, and a background in information technology or computer science. Familiarity with ticketing systems, SQL databases, remote desktop tools, and knowledge of relevant software platforms or certifications like ITIL is typically required. Excellent communication, patience, and customer service orientation are important soft skills for effectively assisting users and collaborating with technical teams. These skills ensure timely resolution of technical issues, high user satisfaction, and the smooth operation of critical business applications.

What is the difference between Application Support Specialist vs Help Desk Technician?

AspectApplication Support SpecialistHelp Desk Technician
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports specific applications, often in enterprise or corporate settings, providing technical assistance and troubleshootingProvides general technical support to end-users, handling hardware/software issues across various devices
Employer & Industry UsageUsed in industries with complex software needs, such as finance, healthcare, and technology companiesCommon in retail, education, and small business environments

The Application Support Specialist focuses on supporting specific software applications within organizations, requiring specialized knowledge and certifications. In contrast, Help Desk Technicians provide broader technical support to end-users, often handling hardware and software issues across various platforms. Both roles are essential in IT support but differ in scope and specialization.

What are the typical challenges faced by an application support specialist, and how can they be addressed?

Application Support Specialists often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with both technical and non-technical users. Staying organized and developing strong problem-solving skills are essential for prioritizing tasks and resolving issues efficiently. Building collaborative relationships with development and IT teams can also help in quickly escalating and resolving more complex problems, ensuring minimal downtime for end-users.

What is the role of an application support specialist?

An application support specialist is responsible for troubleshooting, maintaining, and resolving issues related to software applications. They often work with end-users and IT teams to ensure applications run smoothly, using tools like ticketing systems and diagnostic software, and may require knowledge of specific platforms or programming languages.

What are popular job titles related to Application Support Specialist jobs in Raleigh, NC?

For Application Support Specialist jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Application Support Specialist jobs in Raleigh, NC look for?

The top searched job categories for Application Support Specialist jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Application Support Specialist jobs?

Cities near Raleigh, NC with the most Application Support Specialist job openings:

Application Support Specialist jobs near you
Infographic showing various Application Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $63,524 per year, or $30.5 per hour.

Cybersecurity Application Support Specialist with Splunk and Docker

Quadtec Solutions, Inc

Raleigh, NC • Remote

$115K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

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Job description

The application support specialist provides technical support and maintenance for software applications. This role involves troubleshooting application issues, managing user access, performing system upgrades, and working closely with the developers to suggest improvements. In the event of an issue, they will be responsible for troubleshooting, event resolution and after-action reviews to improve documentation or processes. They will be responsible for proactively monitoring all supported applications to ensure their performance and useability.


• Minimum of three years of experience supporting applications.


1) Responsible for providing 24x7 support for SIEM (which is Splunk), SOAR, and Docker systems. Contractors shall maintain a rotation of responsible personnel and provide the list to the SOC for who the on-call support person is. Personnel must respond within 1 hour of notification or alert and begin troubleshooting.


2) Responsible for developing a backup and recovery system that allows for an application restoration with a Maximum Tolerable Downtime (MTD) of 4 hours. The system must have backup capabilities so that the Recovery Point Objective (maximum acceptable data loss for any event) is limited to 1 hour.


3) Responsible for fully documenting and testing restore procedures to include full live restore of all applications annually. Backup and restore failures must be reported within one business day of identification.


4) Responsible for planning and testing upgrades of the SIEM (Splunk Enterprise Security), SOAR, and Docker platforms.


5) Responsible for maintaining the Docker Development and DSDL environment. Includes creation and updating of containers to be used by other SMI personnel.


6) Assist the Systems Engineer in maintaining the Linux (Red Hat, CentOS, Ubuntu, etc.) systems and Windows Server systems. Linux and Windows proficiency is required.


• Responsible for ensuring the operational readiness of SOC applications to include but not limited to Splunk Enterprise Security, Splunk Phantom and Microsoft Sentinel, NetWitness, Mandiant Security Verification, and SightGain.


• The Application Support Specialist and the Systems Engineer will probably be required to back each other up and backup the incumbent Cybersecurity Systems Engineer - Senior on some of the work, firewall rules, vulnerability scanners (Nessus, Qualisys) etc.


• This role also requires on-call after-hours support when users experience an issue.

Company Description

IT Professional Services Firm focused on networking, UC, Cloud, security, automation, cyber security - www.quadtec.com