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Application Support Manager Jobs in Chicago, IL (NOW HIRING)

Humana

Manager, Care Management Support

Elgin, IL · Hybrid

The Manager, Care Management Support, works within specific guidelines and procedures; applies ... If you are selected to move forward from your application prescreen, you will receive ...

Humana

Manager, Care Management Support

Chicago, IL · Hybrid

The Manager, Care Management Support, works within specific guidelines and procedures; applies ... If you are selected to move forward from your application prescreen, you will receive ...

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Application Support Manager information

See Chicago, IL salary details

$62.9K

$110.3K

$170.6K

How much do application support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for application support manager in Chicago, IL is $110,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,600.00 and $130,900.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Chicago, IL? The most popular types of Application Support jobs in Chicago, IL are:
What are popular job titles related to Application Support Manager jobs in Chicago, IL? For Application Support Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Application Support Manager jobs in Chicago, IL look for? The top searched job categories for Application Support Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Application Support Manager jobs? Cities near Chicago, IL with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $110,328 per year, or $53 per hour.

L2 Application Support Engineer(Fulltime) for Chicago, IL (Onsite)

Amaze Systems Inc.

Chicago, IL • On-site

Other

Re-posted 8 hours ago

Job description

Fulltime Opportunity

Role: L2 Application Support Engineer

Location: Chicago, IL (Onsite)

Duration: FTE

JD:

  • L2 Support experience is a must.
  • Master the understanding of our Critical Incident Response Team (CIRT) and sev-2 policies and procedures & actively provide support and information during these outages/events.
  • Daily monitoring and prompt alert response to ensure business-critical applications are up and running as expected.
  • Coordinate with development teams to identify and address bugs, product teams on new functionality and workflow issues, and resolving escalated end-user incidents.
  • Lead collaboration with Dev, Server Team, et al, to maintain and improve Observability (New Relic, SCOM, et al), Monitoring & Alerting.
  • Become an expert at Problem Management processes and ensure adherence.
  • Continual Improvement - Recognize system and process inefficiencies and working cross-functionally to recommend improvement actions.
  • Creation/modification/upkeep of SQL & Powershell Scripts.
  • Creation/modification/upkeep of Team's Knowledge Base.
  • Ownership of vertical cross-training & knowledge-transfer.
  • Application Support representative for projects (backup for team lead).
  • Operational alignment with UPS stakeholders (operational reviews, incident escalation).
  • Act as an escalation point for junior members in troubleshooting complex technical issues (checking services, logs, developer input, etc.)
  • Perform active (self & team) queue management (incident, problems, tasks, changes), ensuring timely updates, escalations and resolution.
  • Provide after-hours and on-call support as needed on a rotating schedule.

Thanks &Regards

Rahul Sharma | Talent Acquisition Specialist
Amaze Systems Inc

E: rahul.sharma@amaze-systems.com | www.amaze-systems.com/

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About Amaze Systems

Sourced by ZipRecruiter

We strive to be the very best in our industry. We're the Best IT Specialists. We value our clients and their trust in us and hence, Our IT & Web Consultants don't hesitate to move mountains to give them high quality & innovative digital strategies, without resting, till they get the brand of their dreams. Our impeccable digital executions has helped several businesses multiply and increase their business enquiries substantially over years making us one of the most preferred online partners.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Dallas, TX, US

Social media

Twitter

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