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Application Support Manager Jobs in Virginia (NOW HIRING)

ValidaTek

User Support Manager

Quantico, VA · On-site

The User Support Team Lead is responsible for leading and managing a team of User Support ... application access, and telecommunications issues. * Oversee installation, configuration ...

Validatek

User Support Manager

Quantico, VA · On-site

$90 - $125/hr

The User Support Team Lead is responsible for leading and managing a team of User Support ... application access, and telecommunications issues. * Oversee installation, configuration ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Manages the design, implementation of information technology infrastructure, including computer ... application systems, computer and communication systems, network and related systems.

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

Support system stability, application readiness, data integrity, and compliance requirements ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

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Application Support Manager information

See Virginia salary details

$60.5K

$106.1K

$164.1K

How much do application support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for application support manager in Virginia is $106,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,300.00 and $125,900.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Virginia?

The most popular types of Application Support jobs in Virginia are:

What job categories do people searching Application Support Manager jobs in Virginia look for?

The top searched job categories for Application Support Manager jobs in Virginia are:

What cities in Virginia are hiring for Application Support Manager jobs?

Cities in Virginia with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $106,097 per year, or $51 per hour.

User Support Manager

ValidaTek

Quantico, VA • On-site

Full-time

Re-posted 10 days ago

Job description

Company Overview:
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com
Summary:
The User Support Team Lead is responsible for leading and managing a team of User Support Specialists to ensure the efficient delivery of IT support services. This role oversees incident and service request management, customer support operations, workload distribution, escalation processes, and team performance while ensuring high levels of customer satisfaction and compliance with organizational standards.
Responsibilities:
  • Lead and supervise a team of User Support Specialists providing Tier 1 end-user support.
  • Manage service request and incident ticket queues, ensuring timely resolution, escalation, and closure.
  • Monitor team performance, workload distribution, service levels, and key performance metrics.
  • Provide exceptional customer service and technical support for hardware, software, network connectivity, application access, and telecommunications issues.
  • Oversee installation, configuration, maintenance, and support of desktops, laptops, printers, peripherals, and mobile devices.
  • Ensure accurate documentation, ticket tracking, and maintenance of IT asset inventories.
  • Coordinate escalations with system administrators, network engineers, developers, and other technical teams.
  • Identify recurring technical issues, trends, and opportunities for process improvement.
  • Develop and maintain operational procedures, knowledge base articles, and support documentation.
  • Prepare reports and brief leadership on team performance, service trends, and operational challenges.
  • Ensure compliance with applicable DoD, DoN, organizational policies, and IT service management practices.

Qualifications:
  • Bachelor's degree in Information Technology or related field and a minimum of five (5) years of IT support experience; or seven (7) years of IT support experience in lieu of a degree.
  • Prior experience leading or performing in a User Support Team Lead, Service Desk Lead, or similar role.
  • Active Top Secret clearance with TS/SCI eligibility.
  • Experience supporting end users in enterprise IT environments.
  • Strong understanding of incident management, service request fulfillment, and ticketing systems.
  • Excellent written and verbal communication skills with a strong customer service focus.
  • Demonstrated leadership, organizational, and problem-solving abilities.
  • Ability to obtain and maintain required baseline and technical certifications supporting Tier 1 customer support responsibilities.
Preferred Qualifications:
  • ITIL Foundation certification or experience working within ITIL-based service management environments.
  • Experience supporting DoD or Federal Government organizations.
  • Familiarity with IT asset management, knowledge management, and service desk reporting.
  • Experience using enterprise ticketing and IT service management platforms.

Salary Disclosure:
Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.
EEO Statement:
ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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