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Application Support Manager Jobs in Reston, VA (NOW HIRING)

shentel

Manager Application Support

Reston, VA

Job Responsibilities: • Application management: Coordinating the maintenance, updates, and restructuring of software applications, websites, and databases • Technical support: Identifying and ...

Shentel

Manager Application Support

Front Royal, VA · On-site

$109K - $137K/yr

Job Responsibilities: • Application management: Coordinating the maintenance, updates, and restructuring of software applications, websites, and databases • Technical support: Identifying and ...

USM

Application Support Senior

Reston, VA

$99K - $137K/yr

... M counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... This Application Support Senior would serve as administrator for several enterprise tools in the ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

Apptium Technologies

Be Seen First

Application Support Engineer

Reston, VA · On-site

$65K - $85K/yr

The Application Support Engineer is responsible for delivering high-quality software application ... Work closely with Product Management and Engineering to communicate customer and field feedback ...

Cherokee Federal

Application Support-Mid

Washington, DC · On-site

$81K - $88K/yr

Program Manager Position Type: Full time / W-2 (FLSA Status: Exempt) Experience: 5 Years Education ... application problems. * Understands and uses various custom applications to support customers.

Cherokee Federal

Application Support-Mid

Washington, DC · On-site

$81K - $88K/yr

Program Manager Position Type: Full time / W-2 (FLSA Status: Exempt) Experience: 5 Years Education ... application problems. * Understands and uses various custom applications to support customers.

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All JobsApplication Support Manager JobsApplication Support Manager Jobs in Reston, VA

Application Support Manager information

See Reston, VA salary details

$63.5K

$111.3K

$172.2K

How much do application support manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for application support manager in Reston, VA is $111,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,400.00 and $132,100.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Reston, VA? The most popular types of Application Support jobs in Reston, VA are:
What job categories do people searching Application Support Manager jobs in Reston, VA look for? The top searched job categories for Application Support Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Application Support Manager jobs? Cities near Reston, VA with the most Application Support Manager job openings:
Application Support Manager jobs near you
Application Support Manager (ASM)

Application Support Manager (ASM)

Empower AI Inc.

Washington, DC • On-site

Full-time

Posted 15 days ago

Job description

Overview
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
Overview:
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
The Applications Support Manager (ASM) shall oversee the team (est. 10 technicians) responsible for providing Tier II support to CA/CST IT systems, web applications, unique imaging and archiving applications, client server applications and specialized server applications supporting multiple functions. The ASM shall have experience working with Tier III Support.
Responsibilities:
  • Responsible for the day-to-day application operations in the CA Service Center.
  • Responsible for the training, staffing, and operational efficiency of the application support team.
  • Collaborate with Engineers and Product Managers to implement functionality
  • Ability to meet deadlines and satisfy requirements from other Engineers and Product Management
  • Design, deploy and maintain cloud-first/services-first secure solutions in support of our next-generation services, leveraging DevOps principles
  • Drive the security architecture and implementation for APIs and Microservices deployed on Kubernetes Services
  • Work with third parties and tools on Cloud security and compliance including regular security scanning, penetration testing
  • Responsible for reviewing security findings and working with different teams on mitigating findings in timely manner depending on severity of the finding
  • Creating and maintaining multiple automated pipelines that build, test, security scan, and deploy various code bases
  • Communicate effectively and efficiently across all divisions including with the business, technical teams, and leaders
  • Take technical ownership of tasks and successfully work independently
  • Performs related duties as assigned

Qualifications
Required
  • BA/BS in information technology or related discipline or equivalent experience.
  • Possesses an ITIL Foundations Level Certification (or higher).
  • Demonstrated experience with the lifecycle of the Service Development Lifecycle (SDLC) process for applications similar in size, scope, and complexity to the requirements of this task.
  • A minimum of Four (4-9) years of experience supporting modernized or legacy applications and managing and leading an applications support staff with skills applicable to a project environment, similar in size, scope, and complexity as this task.
  • Possesses a Top Secret

Desired
  • Possesses a SAFe Agile certification.
  • Possesses a CompTIA Security+ certification.

Work Environment:
  • May require occasional travel between work centers or to client sites.
  • Some after-hours or on-call support may be necessary.
  • On-site work in a secure government or contractor facility.
  • Must be able to work in a high-security environment and comply with all relevant security protocols.
  • Standing for long periods.
  • Ambulate throughout an office
  • Ambulate between several buildings
  • Stoop, kneel, crouch, or crawl as required
  • Repeatedly lift and carry weight up to 30 pounds
  • Travel by land or air transportation 5 %

About Empower AI
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

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