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Application Support Manager Jobs in Reston, VA (NOW HIRING)

USM

Application Support Professional

Reston, VA

... M counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... working with Application management 2-5 years of progressive IT experience Preferred Skills ...

Cherokee Federal

Application Support-Senior

Washington, DC · On-site

$119K - $129K/yr

Application Support - Senior Location: Downtown Washington D.C. (mostly client site with limited ... Other administrative duties as assigned by the Division Manager. * Plays an integral part in ...

Cherokee Federal

Application Support-Senior

Washington, DC · On-site

$119K - $129K/yr

Application Support - Senior Location: Downtown Washington D.C. (mostly client site with limited ... Other administrative duties as assigned by the Division Manager. * Plays an integral part in ...

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All JobsApplication Support Manager JobsApplication Support Manager Jobs in Reston, VA

Application Support Manager information

See Reston, VA salary details

$63.5K

$111.3K

$172.2K

How much do application support manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for application support manager in Reston, VA is $111,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,400.00 and $132,100.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Reston, VA? The most popular types of Application Support jobs in Reston, VA are:
What job categories do people searching Application Support Manager jobs in Reston, VA look for? The top searched job categories for Application Support Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Application Support Manager jobs? Cities near Reston, VA with the most Application Support Manager job openings:
Application Support Manager jobs near you
Application Support-Junior

Application Support-Junior

Cherokee Federal

Washington, DC • On-site

$48K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description


Date Posted: 06/04/2026
Location: Onsite Downtown Washington, DC
Reports To: Program Manager
Position Type: Full time / W-2 (FLSA Status: Exempt)
Experience: 2 Years
Education: Associate degree
Clearance and Security: Active Secret clearance, or the ability to obtain a Secret clearance, required.
Citizenship: U.S. Citizenship is required.
Summary: This role supports the execution of complex, mission-critical aviation and national airspace initiatives within a large federal environment. The effort focuses on improving the safety, security, efficiency, and operational effectiveness of aviation systems through the delivery of modernized technology, data-driven capabilities, and enhanced program execution.
Essential Duties and Responsibilities
• Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
• Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
• Conducts technical research and collaborates with technical professionals. May write manuals and documentation at user level, technical support level, or both.
• Works independently with minimal direct supervision from the Program/Project Manager. Answers phone calls and helps customers resolve their application problems.
• Understands and uses various custom applications to support customers. Configures and arranges online meetings (MS Teams or Zoom experience is a plus). Other administrative duties as assigned by the Division Manager.
• Plays an integral part in maintaining the mission statement of providing outstanding customer service. Learns new technologies quickly, understands and communicates requests as they relate to infrastructure. Maintains professional, positive, and friendly customer service attitude at all times. Demonstrates excellent communications skills; written, verbal and listening.
Education and Experience
  • Associate's degree

  • 2 years of related experience.

Knowledge, Skills and Abilities
  • Must be a US Citizen.

  • This position requires an active Secret clearance or the ability to obtain a Secret clearance to be considered.
  • Must pass pre-employment qualifications of Cherokee Federal.

Required Certifications
  • None

Compensation: The estimated starting salary range for this position is $48,000 - $52,000, commensurate with experience.
#CherokeeFederal
#AppC
#LI-AP2
About ATA: A leading provider of full-stack data and AI solutions with deep mission experience supporting the Department of Defense, Department of Homeland Security, IC, and federal agencies. Founded in 2008 and headquartered in Virginia, ATA specializes in secure, scalable, and operationally ready technologies that transform data into actionable insight. With a proven track record in advanced analytics, software development, and technology integration, ATA is uniquely positioned to accelerate federal organizations in a number of ways by leveraging powerful contracting options and delivering cutting-edge, automation-enhanced, AI-assisted capabilities tailored to need and mission assurance imperatives. We believe our diversity of infrastructure, data, and application experience is valuable and is one of the attributes that sets ATA apart.
Summary of Benefits: We expect each member of our team to fully engage creatively and work collaboratively and perform each day to the best of their ability. To support this, we have created a benefit package focused on professional growth, achieving a healthy work-life balance, and participation in the long-term success of the company. Our benefits include: generous paid time-off; an employee incentive program; continuous learning culture, Internal Investment Projects (IIP), virtual brown-bags/level-ups, and other professional development activities; recruiting bonuses; 3% 401k Safe Harbor contributions; Medical/Dental/Vision, Long & Short-term Disability, AD&D insurance, and Life Insurance.
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About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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