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Application Support Manager Jobs in Reston, VA (NOW HIRING)

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Manages the design, implementation of information technology infrastructure, including computer ... application systems, computer and communication systems, network and related systems.

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Application Support Manager information

See Reston, VA salary details

$63.5K

$111.3K

$172.2K

How much do application support manager jobs pay per year?

As of May 31, 2026, the average yearly pay for application support manager in Reston, VA is $111,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,400.00 and $132,100.00 per year, depending on experience, location, and employer.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Reston, VA? The most popular types of Application Support jobs in Reston, VA are:
What job categories do people searching Application Support Manager jobs in Reston, VA look for? The top searched job categories for Application Support Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Application Support Manager jobs? Cities near Reston, VA with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Reston, VA as of May 2026, with employment types broken down into 1% As Needed, 44% Full Time, 45% Part Time, 1% Temporary, 8% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $111,333 per year, or $53.5 per hour.
Application Support Professional (Build & Deployment)

Application Support Professional (Build & Deployment)

USM

Mclean, VA

Full-time

Posted 4 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

4 - 6 years related work experience

College Degree or equivalent experience

Experience providing technical support for deployment of application changes to IT environment consisting of multiple platforms including Unix, ETL and Windows. Provide technical expertise and solve complex deployment issues.

Experience in understanding Deployment Management risks and controls

Experience in developing and enforcing build and deployment automation solutions

Scripting experience is required in one of this shell/perl

Preferred Skills Experience with technologies such as Java, J2EE, .Net technologies

Familiarity with change/deployment tools such as Service Now, GIT etc.

Knowledge in tools like DataStage, Informatica, Microstrategy, TeamStudio, sharepoint, etc.

Experience in continuous integration/Continuous Deployment tools like Jenkins, Artifactory, SonarQube Chef/Puppet/ansible/Docker etc.

Familiarity with middleware web infrastructure tools such as Apache, Tomcat, Weblogic , Oracle SOA/OSB/BPEL etc.

Interface with Change Managers to understand the deployment work in the pipeline and help with the change impact analysis

Knowledge and experience in Software Development Life Cycle (SDLC), Agile methodology, Application Change Management process, Infrastructure Change Management Process

ITIL foundation certification

Excellent skills in communication, analytical, problem solving, relationship management, conflict management and customer service

Additional Information

If you are interested in above position, please share your updated resume to mohammedm(at)usmsystems(dot)com or can directly call me on 703-880-2641.

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