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Application Support Manager Jobs in Reston, VA (NOW HIRING)

URAC

Senior Application Support Specialist

Washington, DC · On-site

$104K - $125K/yr

Follow and implement IT Service Management (ITSM) methodology and process while executing IT services delivery. Mentors members of IT staff in supporting clients and URAC staff users. Create and ...

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CGI Inc.

Passport Support Manager

Washington, DC · On-site

Passport Support Manager Category: Project Management Main location: United States, District of ... Closeout duties such as: verify that the fee matches the type of application submitted, deposit the ...

Leidos

Infrastructure Operations Manager

Arlington, VA · On-site

$154K - $278K/yr

The Infrastructure and Application Support Manager is responsible for leading global infrastructure operations, systems administration, database administration, network operations, and enterprise ...

Quadtec Solutions, Inc

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Cybersecurity Application Support Specialist w/Splunk

Washington, DC · On-site

$135K - $150K/yr

The application support specialist provides technical support and maintenance for software ... This role involves troubleshooting application issues, managing user access, performing system ...

Leidos

Infrastructure Operations Manager

Arlington, VA · On-site

$154K - $278K/yr

The Infrastructure and Application Support Manager is responsible for leading global infrastructure operations, systems administration, database administration, network operations, and enterprise ...

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

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All JobsApplication Support Manager JobsApplication Support Manager Jobs in Reston, VA

Application Support Manager information

See Reston, VA salary details

$63.5K

$111.3K

$172.2K

How much do application support manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for application support manager in Reston, VA is $111,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,400.00 and $132,100.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Reston, VA? The most popular types of Application Support jobs in Reston, VA are:
What job categories do people searching Application Support Manager jobs in Reston, VA look for? The top searched job categories for Application Support Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Application Support Manager jobs? Cities near Reston, VA with the most Application Support Manager job openings:
Application Support Manager jobs near you
eDiscovery Application Support Specialist

eDiscovery Application Support Specialist

NuAxis Innovations LLC

Washington, DC • On-site

Full-time

Posted 21 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated eDiscovery Application Support Specialist for a remote federal program opportunity.
Position Summary
We are seeking a highly skilled and detail-oriented Investigative eDiscovery Application Support Specialist to support enterprise eDiscovery and digital investigations operations in a fast-paced, mission-critical environment. The ideal candidate will possess extensive experience administering and supporting Relativity and other litigation support platforms, while providing infrastructure, application, and investigative workflow support across the Electronic Discovery Reference Model (EDRM) lifecycle.
This position is responsible for maintaining secure and highly available eDiscovery environments, troubleshooting complex application and infrastructure issues, supporting legal hold and compliance initiatives, and partnering with investigative, legal, cybersecurity, and IT stakeholders to ensure operational excellence and data integrity. The role requires strong technical expertise in Relativity Server administration, SQL Server, Windows infrastructure, Microsoft 365 compliance technologies, and enterprise security best practices.
Key Responsibilities
  • Administer, maintain, and support enterprise eDiscovery platforms, including Relativity Server and associated infrastructure components.
  • Provide Tier II/Tier III application support for investigative and litigation support environments.
  • Configure, monitor, troubleshoot, and optimize Relativity environments including web, agent, analytics, SQL, and file tiers.
  • Perform application upgrades, hotfix installations, patch management, and system maintenance activities.
  • Support legal hold, data preservation, collection, processing, review, and production workflows across the EDRM lifecycle.
  • Manage and maintain Microsoft SQL Server databases supporting eDiscovery applications.
  • Configure and optimize IIS web services supporting Relativity and related applications.
  • Conduct vulnerability remediation, security hardening, and compliance activities aligned with organizational security requirements.
  • Support Microsoft 365 compliance technologies, including retention policies, eDiscovery, Purview, and Security & Compliance Center capabilities.
  • Develop and maintain automation scripts using PowerShell and T-SQL to improve operational efficiency and monitoring.
  • Perform root cause analysis and resolve system performance, access, and infrastructure issues.
  • Create and maintain technical documentation, SOPs, operational procedures, and audit artifacts.
  • Coordinate change management activities using enterprise ITSM tools such as ServiceNow and Jira.
  • Collaborate with legal, investigative, cybersecurity, infrastructure, and project management teams to support investigative operations and compliance initiatives.
  • Ensure adherence to data governance, chain of custody, and information security requirements.

Required Qualifications
  • Bachelor's degree in information technology, Computer Science, Information Systems, or related field (or equivalent experience).
  • Minimum 3+ years of experience supporting enterprise eDiscovery or litigation support environments.
  • Hands-on experience administering Relativity Server environments in distributed enterprise architectures.
  • Strong experience with:
    • Microsoft SQL Server
    • Windows Server administration
    • Internet Information Services (IIS)
    • PowerShell scripting
    • Active Directory / Identity & Access Management
  • Experience supporting investigative, legal, or compliance workflows.
  • Knowledge of the Electronic Discovery Reference Model (EDRM).
  • Experience performing vulnerability remediation, patch management, and infrastructure hardening.
  • Familiarity with Microsoft Purview, Microsoft 365 Compliance Center, legal holds, and retention policies.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.

Preferred Qualifications
  • Experience supporting federal government, legal, law enforcement, or regulatory environments.
  • Experience with RelativityOne, CasePoint, IPRO Eclipse, OpenText Axcelerate, LAW PreDiscovery, or similar eDiscovery tools.
  • Experience with cloud identity and access management platforms.
  • Familiarity with SOC 2, ISO 27001, or similar compliance frameworks.
  • Relevant certifications such as:
    • Relativity Certified Administrator (RCA)
    • Microsoft SC-300
    • AWS Certified Solutions Architect
    • SSCP or Security+
  • Experience with automation, monitoring, and reporting tools.

Work Environment
  • Remote or hybrid work environment based on program requirements.

Clearance Requirements
  • Ability to obtain and maintain a Public Trust clearance.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE

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