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Application Support Manager Jobs in Reston, VA (NOW HIRING)

ValidaTek

User Support Manager

Quantico, VA · On-site

The User Support Team Lead is responsible for leading and managing a team of User Support ... application access, and telecommunications issues. * Oversee installation, configuration ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Manages the design, implementation of information technology infrastructure, including computer ... application systems, computer and communication systems, network and related systems.

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

Support system stability, application readiness, data integrity, and compliance requirements ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Reston, VA

Application Support Manager information

See Reston, VA salary details

$63.5K

$111.3K

$172.2K

How much do application support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for application support manager in Reston, VA is $111,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,400.00 and $132,100.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Reston, VA?

The most popular types of Application Support jobs in Reston, VA are:

What job categories do people searching Application Support Manager jobs in Reston, VA look for?

The top searched job categories for Application Support Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Application Support Manager jobs?

Cities near Reston, VA with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $111,333 per year, or $53.5 per hour.

Application Support Specialist (Clearance Required)

ICF

Reston, VA

Full-time

Re-posted 18 days ago

Job description

Position Overview

The Tier 3 Support Specialist provides advanced technical and operational support for missioncritical systems. This role focuses on incident response, defect triage, and sustained operational support to ensure system availability, performance, and reliability. The ideal candidate brings handson troubleshooting experience, strong analytical skills, and the ability to work effectively in a fastpaced, operational environment.

Key Responsibilities

  • Provide Tier 3 technical support for SWFT and FTS applications and services

  • Lead and participate in incident response, including issue identification, rootcause analysis, mitigation, and resolution

  • Perform defect triage, analyzing reported issues, validating defects, and coordinating with development and engineering teams

  • Monitor system health and performance using monitoring and logging tools

  • Document incidents, resolutions, and troubleshooting steps in ServiceNow

  • Support operational handoffs and escalations during extended support hours (0800-2000 ET)

  • Collaborate with Tier 1 and Tier 2 teams to resolve complex issues and prevent recurring incidents

  • Assist with operational readiness activities, maintenance events, and system updates

  • Contribute to continuous improvement by identifying trends, risks, and process enhancements

Required Qualifications

  • Active Top Secret clearance, with SCI eligibility

  • 1+ year of experience providing technical or operational support in a production environment

Preferred Qualifications

  • Experience with incident management and defect triage

  • Handson experience using ServiceNow for ticketing and incident tracking

  • Familiarity with monitoring and logging tools (e.g., application logs, system dashboards, alerting tools)

  • Ability to troubleshoot complex issues across applications, services, and workflows

  • Experience supporting SWFT and/or FTS systems

  • Prior Tier 3 or escalationlevel support experience

  • Exposure to ITILbased operational processes

  • Experience supporting missioncritical or highavailability systems

Professional Skills

  • Strong written and verbal communication skills

  • Ability to work independently and as part of a crossfunctional support team


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$89,649.00 - $152,404.00Nationwide Remote Office (US99)

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