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Application Support Manager Jobs in Smithfield, VA

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Application Support Manager information

See Smithfield, VA salary details

$56.7K

$99.5K

$153.9K

How much do application support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for application support manager in Smithfield, VA is $99,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $118,100.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What cities near Smithfield, VA are hiring for Application Support Manager jobs?

Cities near Smithfield, VA with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Smithfield, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $99,523 per year, or $47.8 per hour.

Application Support Specialist

1st Advantage Federal Credit Union

Yorktown, VA

$90K - $113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Applications Support Specialist - Kiln Creek Office
Yorktown, Virginia
1st Advantage Federal Credit Union is currently seeking a full-time Applications Support Specialist to support our Technology department in our corporate office of Yorktown, Virginia. The scheduled hours will be Monday through Friday from 8:30 a.m. to 5:00 p.m.
The Application Support Specialist is responsible for maintaining, supporting, and optimizing critical business software applications to include Fiserv DNA, Nautilus, MeridianLink and other enterprise software platforms. This role ensures applications are current, reliable, and effectively meet operational needs. This position also provides support to the Service Desk, manages software deployment projects, and collaborates with both internal teams and external vendors to resolve technical issues and deliver solutions.
1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.
We offer market competitive compensation and a generous benefit package:
  • Dollar-for-dollar matching 401(k) plan to 4% of earnings
  • Choice of three medical plans
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Choice of two Dental plans
  • Vision
  • Basic Life amp; AD/D Insurance – no cost
  • Optional additional life insurance for colleagues, spouses, and children
  • Long-term Disability Insurance – no cost
  • Short-term Disability Insurance – no cost
  • Employee Assistance Program – no cost
  • Critical Illness, Accident, and Hospital Indemnity Plans
  • Generous paid time off accrual program
  • 11 Paid holidays
  • Pre-paid legal services
  • Pet Insurance
  • Discounts on consumer loans and mortgages, increases on savings products, and much more!
  • The budgeted hiring range for this position is as follows: Level I $61,387.89 - $76,734.87 annualized; Level II $69,529.4080 - $86,911.76 annualized; Level III $90,581.07 - $113,226.34 annualized. The final pay rate will be based on the selected candidate’s experience relevant to the role. This position is also eligible for quarterly incentive payments based on individual and organizational performance.
To be considered for this opportunity, please submit your fully completed application and resume through our website.
Application Support Specialist Essential Functions amp; Responsibilities:
  • Experience supporting and administering Fiserv DNA core banking systems, including configuration, troubleshooting, user management, and coordination of vendor support for system updates and enhancements.
  • ​Familiarity with credit union or financial institution operations preferred, with a strong understanding of Fiserv DNA core banking workflows such as deposits, lending, member services, and accounting.
  • Provide advanced support for complex, high-impact application issues, performing root cause analysis and developing long-term solutions. Act as a subject matter expert and escalation point for the Service Desk and junior support staff.
  • Actively contribute to the planning, coordination, and execution of system upgrades and major application initiatives, ensuring alignment with organizational goals and minimal disruption to operations. Support project leads by managing assigned tasks, facilitating communication, tracking milestones, and assisting with risk identification and mitigation.
  • Serve as a technical advisor and liaison between IT and cross-functional business units, leading the support, optimization, and integration of complex core applications. Partner with business leaders to assess evolving needs and translate them into scalable application strategies and enhancements.
  • Drive continuous improvement by proactively identifying opportunities to streamline business processes and enhance application performance, leveraging automation, integration, and emerging technologies. Able to lead new indicatives for innovative solutions.
  • Develop and maintain technical documentation, training materials, and knowledgebase content to support knowledge transfer and application literacy across the organization. Mentor and train Level I Specialists and other team members.
Performance Measurements:
  • Complete scheduled upgrades and maintenance for key business applications (e.g., IMM, MeridianLink, DNA, Nautilus, etc.).
  • Collaborate with business units to fully leverage and enhance existing and upcoming application functionalities.
  • Provide daily support for core banking operations, including routine tasks and scheduled processes, while assisting the Service Desk with escalated application issues and third-party vendor management.
  • Effectively participate in, and complete projects involving IT initiatives and business applications.
  • Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.
Qualifications:
Experience Varies by level hired.
Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Interpersonal Skills Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
Other Skills Strong written and verbal communication skills, adaptable to different audiences. Ability to self-learn and work independently with minimal supervision. Effective at managing multiple priorities and projects simultaneously. Proficient in supporting Microsoft Windows Server and desktop environments, including basic server and admin troubleshooting. Demonstrated experience with specialized ancillary line of business applications in support of critical business functions. Experience using IT ticketing systems for tracking and resolving issues. Comfortable supporting batch jobs, file imports, and report generation for core business applications. Comfortable with remote support tools (e.g., Remote Desktop, TeamViewer).

Physical Requirements

Talking - Effective verbal communication to convey and acknowledge receiving detail or important instructions accurately, loudly, or quickly.
Average Hearing - Able to hear average or normal conversations and receive ordinary information to communicate effectively.
Finger Dexterity - Using primarily just fingers to make small movements such as typing, picking up objects and cables, or pinching fingers together to use equipment.
Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.
Visual Abilities - Visual acuity necessary to read small print, read printed and electronic instructions, read email and computer screens, and operate machinery. Able to distinguish between various lights and colors.
Physical Strength - Lifting and carrying equipment, ladders, and office machines to facilitate maintenance and infrastructure. Sitting at a desk or workstation during work hours. Exerts up to 50lbs of force occasionally and required to lift up to 50 lbs. Good physical health and fitness level to allow for occasional lifting, climbing, and manual labor.
Ability to Operate a Motor Vehicle - Ability to operate a motor vehicle (including a truck or van) with no restrictions. Employee must maintain a valid active license and insurance policy.
Reaching and Stretching - Reaching and stretching, above and below the shoulders, able to connect wiring, cables, and work at heights and outside.
Bending - Bending, stooping, squatting, and able to reach hardware components, cables, and other infrastructure elements in confined spaces. Able to work on the floor and on a ladder.

Work Environment Standard office environment.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check.
EOE/M/F/Disability/Vet
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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