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Application Support Analyst Jobs in Texas (NOW HIRING)

IRMI

Software Support Analyst - Hybrid

Dallas, TX · On-site

This is an excellent opportunity for someone looking to grow a career in application support ... log analysis Why IRMI? Hybrid work environment (up to 3 remote days per week) Robust benefits ...

Rapisource LLC

Product Support Analyst III

Austin, TX · On-site

The Product Support Analyst III will provide functional support for the CCMS, assisting users with application issues, service requests, and system-related questions. The analyst will monitor and ...

Hirekeyz Inc

CADD Application Support

Austin, TX · On-site

Role: CADD Application Support Location: Austin TX 78744 Duration: Long Term Contract * Minimum ... The IT Division of TxDOT is seeking experienced support analysts to provide operation, management ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Texas

Application Support Analyst information

See Texas salary details

$14

$36

$65

How much do application support analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for application support analyst in Texas is $36.61, according to ZipRecruiter salary data. Most workers in this role earn between $27.31 and $41.63 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Texas?

For Application Support Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Texas look for?

The top searched job categories for Application Support Analyst jobs in Texas are:

What cities in Texas are hiring for Application Support Analyst jobs?

Cities in Texas with the most Application Support Analyst job openings:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Texas as of August 2026, with employment types broken down into 79% Full Time, and 21% Contract. Highlights an 100% In-person job distribution, with an average salary of $76,157 per year, or $36.6 per hour.

Senior Application Support Analyst - Case Management

Randstad Digital

Austin, TX • On-site

$56 - $61/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

job summary:

We are seeking a Senior Application Support Analyst to support and enhance a large-scale case management platform. This role will provide advanced production and functional application support, troubleshoot incidents, coordinate User Acceptance Testing (UAT), and partner with business users, product owners, developers, and QA teams to ensure reliable system performance and successful releases.


The ideal candidate brings 8+ years of application support experience with strong skills in incident management, requirements analysis, UAT, user documentation, and stakeholder coordination. Hands-on experience with Jira Software, Jira Service Management, and Confluence is required. Experience supporting cloud-based applications, government or public-sector environments, workflow-driven applications, and Modern Requirements is preferred.


This is a hybrid opportunity supporting a team based in Austin, Texas.


location: Austin, Texas
job type: Contract
salary: $56 - 61 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:

Job Responsibilities

  • Provide functional and production support for a large-scale case management application.
  • Assist users with application issues, service requests, and system-related questions.
  • Monitor, troubleshoot, and resolve support incidents in coordination with business and technical teams.
  • Maintain support documentation, knowledge base articles, and other user resources.
  • Support User Acceptance Testing for system enhancements, integrations, and releases.
  • Create test scenarios, execute test cases, document defects, and validate system functionality.
  • Work with stakeholders, business analysts, developers, and QA teams to ensure business requirements are met and changes are thoroughly tested before implementation.
  • Analyze business requirements and translate them into functional solutions and testing scenarios.
  • Develop and deliver training materials, user communications, and support resources.
  • Facilitate communication between business users and technical teams.
  • Maintain records of support, testing, and related activities.
  • Coordinate activities across multiple stakeholders, vendors, and technology teams.
  • Contribute to continuous improvement efforts for the application and supporting processes.

qualifications:

Required Qualifications


8+ years of experience providing production support, incident management, and troubleshooting for large-scale applications.


8+ years of experience working directly with business users, stakeholders, and technical teams to resolve application issues.


8+ years of experience analyzing business requirements and translating them into functional solutions and testing scenarios.


8+ years of experience creating and maintaining user documentation, knowledge base articles, and training materials.


8+ years of experience using Atlassian Jira Software, Jira Service Management, and Confluence.


8+ years of experience coordinating activities across multiple stakeholders, vendors, and technology teams.


Strong ability to work independently with limited supervision.


Strong problem-solving, communication, coordination, and organizational skills.


Preferred Qualifications


8+ years of experience supporting government, education, or public-sector technology initiatives.


8+ years of experience supporting cloud-based applications and modern Software Development Lifecycle (SDLC) practices.


5+ years of knowledge or experience with case management concepts, business process automation, and workflow-driven applications.


3+ years of experience using Modern Requirements (MR).


skills:

Confluence,large-scale applications,Atlassian Jira,Jira Service,user documentation,cloud-based applications,communications,communication,Coordinate,coordinating,coordination,organizational skills,troubleshoot,troubleshooting,Strong problem-solving,ability to work independently,User Acceptance Testing (UAT),User Acceptance Testing,user training,Analyze business,business process automation,continuous improvement,business requirements,Case Management,incident management,knowledge base,Product Support,production support,quality assurance,QA,analyzing business requirements,test scenarios,testing scenarios,application support,execute test cases,testing,deliver training



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.

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