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Apple Support Technician Jobs (NOW HIRING)

NPSG GLOBAL LLC

Desktop Support Technician

Marietta, GA · On-site

$19.25 - $24.50/hr

Desktop Support Technician Overview/Description: The Desktop Support Technician is primarily ... Preferred * Experience with Jamf, Intune, Apple Business Manager, and/or Apple Configurator

Promantis Inc

Mobile Device Support Technician

Manhattan, NY · On-site

$41K - $51K/yr

... Apple iOS devices • Provide troubleshooting and technical end user support for mobile devices and ... Device Technician Support role supporting Android/Apple iOS devices including Mobile Hotspot ...

F2Onsite

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Desktop Support Technician

Amarillo, TX · On-site

$18 - $20/hr

This position will support desktops, laptops, Windows and Apple devices, mobile devices, Cisco VoIP ... The Desktop Support Technician will be responsible for troubleshooting hardware, software ...

AA2IT

Desktop Support Technician

Lexington Park, MD · On-site

$19.75 - $25/hr

... Apple) • Provide printer support as needed • Perform device re-images and configurations • Provide software troubleshooting and break-fix for Windows OS and Apple iOS • Provide hardware ...

New Era Technology

Desktop Support Technician - L2

San Jose, CA · On-site

$23.75 - $30.25/hr

Upgrading Windows & Apple notebook through the addition of new hardware, such as additional RAM or ... Support and Mentor team members of desktop support technicians. Undertake pre-emptive maintenance ...

Socket.dev

Desktop Support Technician - L2

San Jose, CA · On-site

$65 - $90/hr

Upgrading Windows & Apple notebook through the addition of new hardware, such as additional RAM or ... Support and Mentor team members of desktop support technicians. * Undertake pre-emptive maintenance ...

New

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Apple Support Technician information

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$14

$25

$37

How much do apple support technician jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for apple support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What does an Apple Support Technician do?

An Apple Support Technician is responsible for assisting customers with troubleshooting, diagnosing, and resolving issues related to Apple devices and software. This role often involves providing technical support through phone, chat, or in-person interactions at Apple Stores or authorized service providers. Technicians handle problems ranging from hardware malfunctions to software glitches, and they may also offer guidance on device setup, data transfer, and product usage. Their goal is to ensure customer satisfaction by delivering effective solutions and maintaining Apple's high standard of service.

What are the key skills and qualifications needed to thrive as an Apple Support Technician, and why are they important?

To thrive as an Apple Support Technician, you need a solid understanding of Apple hardware and software, troubleshooting skills, and often an Apple Certified Support Professional (ACSP) certification or equivalent experience. Proficiency with Apple diagnostic tools, the macOS and iOS operating systems, and support ticketing systems is regularly required. Excellent communication, patience, and problem-solving abilities help technicians deliver effective customer service and build trust. These skills ensure swift and accurate issue resolution, leading to customer satisfaction and loyalty to the Apple brand.

What are some common challenges faced by Apple Support Technicians, and how can they be addressed?

Apple Support Technicians often encounter challenges such as diagnosing complex hardware and software issues, managing high volumes of support requests, and adapting to frequent updates in Apple products. To address these, technicians benefit from strong problem-solving skills, continuous learning through Apple’s certification programs, and effective communication with both customers and team members. Collaborating closely with other technicians and utilizing Apple’s internal resources helps resolve issues efficiently and ensures a positive customer experience.

What is the difference between Apple Support Technician vs Mac Support Specialist?

AspectApple Support TechnicianMac Support Specialist
CertificationsApple Certified Support Professional (ACSP)Apple Certified Support Professional (ACSP)
Work EnvironmentApple Stores, authorized service providers, remote supportApple Stores, repair centers, remote troubleshooting
Industry UsageCommonly employed by Apple and authorized providersPrimarily in retail and service centers for Mac products
Job FocusDiagnosing and repairing Apple devices, customer supportSupporting Mac hardware/software, troubleshooting issues

Both roles require similar certifications and work in Apple retail or service environments. The main difference lies in the job focus: Apple Support Technicians handle a broad range of Apple devices, while Mac Support Specialists focus specifically on Mac computers and related software.

Does Apple offer remote work options?

Apple Support Technicians primarily work on-site at Apple retail stores or service centers, but some remote support roles may be available depending on the position and location. Remote work opportunities are more common for corporate or specialized support roles that require technical expertise and remote communication tools.

How much do Apple Support Technicians get paid?

Apple Support Technicians typically earn an average hourly wage ranging from $15 to $25, depending on experience, location, and certification levels. Salaries can also include benefits such as health insurance and paid time off, with some technicians earning annual salaries between $30,000 and $50,000. Compensation may increase with experience and additional technical skills.

How to become an Apple Support Technician?

To become an Apple Support Technician, candidates typically need a strong understanding of Apple products and operating systems, along with customer service skills. Relevant certifications such as Apple Certified Support Professional (ACSP) can enhance prospects, and prior experience with technical troubleshooting is often preferred. Training is usually provided by Apple or through technical education programs.
More about Apple Support Technician jobs

What cities are hiring for Apple Support Technician jobs?

Cities with the most Apple Support Technician job openings:

What states have the most Apple Support Technician jobs?

States with the most job openings for Apple Support Technician jobs include:

What job categories do people searching Apple Support Technician jobs look for?

The top searched job categories for Apple Support Technician jobs are:

Apple Support Technician jobs near you
Infographic showing various Apple Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Network Support Technician

Ringgold Telephone Company

Ringgold, GA • On-site

$15 - $20/hr

Full-time

Posted 17 days ago

Job description

                                                 Job Description

Position Title: Network Support Technician

Department: Network Operations

Reports to: Network Operations Manager

Employment Status: Full-Time

FLSA Status: Non exempt


Position Summary 

The Network Support Technician provides support to customer including troubleshooting basic technical issues, documenting and resolving support requests, and escalating more complex problems as needed. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Delivering comprehensive Level 1 IT Support for internal network users and external contracted clients.
  • Owning the diagnosis and resolution of customer service issues across all product lines, coordinating with technical teams as required.
  • Maintaining accurate records of customer interactions and ensure timely follow-up.
  • Ensuring the integrity of customer interactions and service order data through strict adherence to call guidelines.
  • Contributing to the development and maintenance of departmental procedural documentation and instructional resources.
  • Managing customer identification compliance in accordance with established CPNI regulations.
  • Promoting continuous improvement and error reduction by sharing best practices and pursuing professional development.
  • Collaborating with field technicians to troubleshoot and resolve complex customer service issues.
  • Executing comprehensive system and provisioning audits to ensure operational accuracy across switches and devices.
  • Managing the equipment refurbishment cycle to maintain a ready inventory of redistributed hardware.
  • Overseeing after-hours dispatch operations and on-call technician scheduling.
  • Managing the processing and resolution of DMCA violations per legal and departmental protocols.
  • Maintaining accurate inventory tracking and reconciliation for the Call Center.
  • Optimizing field installation workflows through the efficient registration of network hardware.

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High School Diploma or equivalent is required. Associate’s degree or two to five years’ experience or equivalent training in computer-based skills is strongly recommended. Extensive knowledge of telephony is required.
  • Working knowledge of MAC Addresses, DHCP Logs, and IP Addresses
  • Familiarity with OTT applications that use the Internet, (Roku, Apple, Cloud computing etc..), fire walls, spyware, malware, and viruses, and computer repair.
  • Knowledge of how the telephone works (tip and ring) and the ability to troubleshoot a problem with the customer. Must demonstrate proficiency in switch testing system and voicemail. Must be able to use these skills in the training of support technicians.
  • Excels through formal and informal training sessions and exhibits a willingness and desire to learn.

Physical Demands 

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RTC is an Equal Opportunity Employer, drug free workplace, and complies with ADA
regulations as applicable.