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Apac Customer Services Jobs (NOW HIRING)

Miro

Vice President Customer Success

New York, NY · On-site

Build, coach and lead the Americas and Japan/Apac Customer Success teams * Partner with sales ... Experience driving professional services to deepen customer relationships and accelerate their time ...

Sayari

Delivery Consultant

$100K - $120K/yr

Position Description The Services team at Sayari has mastered the use of public data in complex ... Professional fluency in a second language relevant to EMEA or APAC customer engagement The target ...

Sayari

Delivery Consultant

Position Description The Services team at Sayari has mastered the use of public data in complex ... Professional fluency in a second language relevant to EMEA or APAC customer engagement The target ...

CARTO

Customer Success Engineer

Customer Services Employment Type: Full Time Location: Remote -USA Reporting To: Ian Fox ... With an exceptionally diverse team of 150 people spread across the US, Europe, and APAC, CARTO ...

Atlassian

Customer Program Manager | DX

... APAC. Your future team As an associate on the Program Manager Services team, you will work directly with DX's customers to coordinate the planning, execution, and analysis of their quarterly ...

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How much do apac customer services jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for apac customer services in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an APAC Customer Services?

An APAC Customer Services job involves supporting customers in the Asia-Pacific (APAC) region by handling inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities may include answering calls, emails, or chats, processing orders, and providing technical or product support. Strong communication skills and knowledge of regional markets and languages are often required. These roles are typically found in industries such as e-commerce, technology, and finance.

What are the typical challenges faced in an APAC Customer Services role?

Professionals in APAC Customer Services often navigate diverse languages, time zones, and cultural expectations, which can make effective communication and problem-solving more complex. Adapting to various business practices and handling queries from different countries in the Asia-Pacific region are common aspects of the job. Team members may also work flexible hours to support customers across multiple regions. Successfully meeting these challenges requires adaptability, a customer-centric mindset, and a willingness to continuously learn about new cultures and markets.

What are the key skills and qualifications needed to thrive in the APAC Customer Services position, and why are they important?

To thrive in an APAC Customer Services role, candidates should have strong communication skills, fluency in relevant Asian languages, and a background in customer support or service. Familiarity with CRM platforms such as Salesforce, ticketing systems, and customer service software is typically required. Exceptional problem-solving abilities, patience, and cultural sensitivity are important soft skills that help build trust with diverse customers in the region. These qualities ensure seamless customer interactions and are crucial for meeting the expectations of clients across multiple APAC markets.

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Apac Customer Services jobs near you
Infographic showing various Apac Customer Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Vice President Customer Success

Miro

New York, NY • On-site

Full-time

Posted 16 days ago

Job description

About the team
The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.
About the role
Miro is looking to hire a strategic Global Customer Success Leader to be responsible for building, coaching, and leading an amazing team of Customer Success managers and CSMs. Furthermore, you will partner closely with our regional Sales leaders and Professional Services leaders and other cross-functional partners to drive regional strategy, build senior executive relationships at our enterprise customers, ensure we drive value, and continuously improve adoption and retention.
What you'll do
  • Build, coach and lead the Americas and Japan/Apac Customer Success teams
  • Partner with sales leadership and other functions to improve customer lifetime value (CLV) through higher product adoption, customer value, health scores, customer satisfaction, retention and expansion
  • Drive the team to hit Key Performance Indicators
  • Mentor the team to maintain account hygiene, health, and indicators
  • Participate in revenue and health forecasting
  • Partner with stakeholders to define and deliver on a best-in-class customer experience
  • Personally work with our largest customers (10K+ employee size) to establish executive relationships
  • Participate and contribute in formulating key strategic decisions as a part of the CS leadership team
  • As a senior leader you will continually demonstrate Miro's behaviors and values to drive an inclusive and engaged culture

What you'll need
  • 10+ years experience in Strategic or Enterprise (High Touch) Customer Success and/or Account Management leadership with a consistent track record of meeting targets
  • 7+years leading Customer Success and/or Account Management teams at high-growth B2B SaaS company
  • Have successfully lead Director level leaders in the past
  • Strong foundation in the Customer Success norms, processes, and KPIs
  • Excellent communication skills, ability to build relationships and work cross-functionally
  • Background of hiring, training, and enabling CSMs with strong performance management skills
  • Experience in working with Digital Customer Success and/or Marketing to drive CS at scale.
  • Experience driving professional services to deepen customer relationships and accelerate their time to value.
  • Excellent ability to identify and resolve problems in CS processes
  • Solid understanding of AI, Enterprise SaaS applications and collaboration technology

What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
  • Youtube: https://www.youtube.com/@lifeatmiro
  • Blog: https://miro.com/careers/life-at-miro/all/
  • Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

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