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Ambit Energy Customer Service Jobs (NOW HIRING)

Legacy Veterinary hospital

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Customer Service Representative CSR

College Park, GA · On-site

$35K - $42K/yr

We are seeking an experienced, high-energy Customer Service Representative (CSR) to be the "Director of First Impressions" for our founding team. This isn't just a desk job--it's an opportunity to ...

Pure Inc.

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Direct Customer Service Representative

Houston, TX · On-site

$60K - $100K/yr

Customer Service - $600 to $1,050/week + Bonuses (Houston, TX) Full-Time | No Experience Needed | Car Required We're hiring motivated individuals to help our current energy customers lower their ...

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How much do ambit energy customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ambit energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Ambit Energy Customer Service?

An Ambit Energy Customer Service job involves assisting customers with inquiries about their energy plans, billing, payments, and account management. Representatives handle customer concerns, troubleshoot issues, and provide information about services and promotions. Strong communication skills and a customer-focused approach are essential to ensure a positive experience.

What are the typical daily responsibilities for an Ambit Energy Customer Service representative?

As an Ambit Energy Customer Service representative, your daily responsibilities include assisting customers with account inquiries, resolving billing issues, processing service requests, and providing information about energy plans. You may handle requests via phone, email, or online chat, and will often coordinate with other departments such as billing or technical support to address customer needs. Maintaining accurate records of all interactions and consistently following company procedures are also key parts of the role. Your ability to manage multiple tasks efficiently while delivering friendly, solutions-focused support is vital to your success.

What are the key skills and qualifications needed to thrive in the Ambit Energy Customer Service position, and why are they important?

To thrive as an Ambit Energy Customer Service representative, you need strong communication and problem-solving abilities, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic knowledge of utility billing systems is often advantageous. Patience, active listening, and a positive attitude help you deliver excellent customer experiences and handle stressful situations gracefully. These skills are essential for resolving customer inquiries efficiently and maintaining high satisfaction in a fast-paced environment.

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Ambit Energy Customer Service jobs near you
Infographic showing various Ambit Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Worcester Community Action Council Inc

Worcester, MA • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Description

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Southbridge, Webster, East Brookfield, and Leicester. We are a team of 130 employees and an annual budget of approximately $40 million. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference.


What we offer:

WCAC provides on-the-job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees.


Position Summary:

WCAC has contracts with the Department of Energy (DOE) and the major local utility companies to install energy conservation measures in eligible homes. The Customer Service Representative serves as the primary point of contact for WCAC Energy programs, providing courteous, empathetic, and accurate assistance to clients, visitors, and callers. This role is responsible for responding to general program inquiries, collecting and entering client information, managing phones and reception duties, coordinating referrals, while ensuring timely follow-through and collaborative team support. For more information please see attached job description -   Energy Customer Service Rep Job Description.pdf 

Requirements

Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don't meet all of the qualifications, we encourage you to apply anyways. 

  • High School Diploma or HiSet equivalent required.
  • Strong communication skills and experience dealing with customers in person preferred.
  • Ability to provide excellent customer service when processing incoming and outgoing calls for the agency and greeting visitors and clients.
  • Excellent organizational skills and ability to manage multiple priorities simultaneously.
  • Ability to speak Spanish or other languages, a plus.
  • Ability to use standard office equipment such as copy or fax machine, mail machine and folding machine (training provided).

Other Requirements:

  • Ability to successfully complete a National Grid's background check process, including drug screen.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.


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