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Ambit Energy Customer Service Jobs (NOW HIRING)

Customer Service | Full-Time

Customer Service Agent

Killeen, TX · On-site

$13.75 - $18.50/hr

... high-energy setting, we encourage you to apply. To be considered for this position, you must ... Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to ...

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How much do ambit energy customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for ambit energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Ambit Energy Customer Service?

An Ambit Energy Customer Service job involves assisting customers with inquiries about their energy plans, billing, payments, and account management. Representatives handle customer concerns, troubleshoot issues, and provide information about services and promotions. Strong communication skills and a customer-focused approach are essential to ensure a positive experience.

What are the typical daily responsibilities for an Ambit Energy Customer Service representative?

As an Ambit Energy Customer Service representative, your daily responsibilities include assisting customers with account inquiries, resolving billing issues, processing service requests, and providing information about energy plans. You may handle requests via phone, email, or online chat, and will often coordinate with other departments such as billing or technical support to address customer needs. Maintaining accurate records of all interactions and consistently following company procedures are also key parts of the role. Your ability to manage multiple tasks efficiently while delivering friendly, solutions-focused support is vital to your success.

What are the key skills and qualifications needed to thrive in the Ambit Energy Customer Service position, and why are they important?

To thrive as an Ambit Energy Customer Service representative, you need strong communication and problem-solving abilities, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic knowledge of utility billing systems is often advantageous. Patience, active listening, and a positive attitude help you deliver excellent customer experiences and handle stressful situations gracefully. These skills are essential for resolving customer inquiries efficiently and maintaining high satisfaction in a fast-paced environment.

More about Ambit Energy Customer Service jobs
What cities are hiring for Ambit Energy Customer Service jobs? Cities with the most Ambit Energy Customer Service job openings:
What are the most commonly searched types of Ambit Energy Customer Service jobs? The most popular types of Ambit Energy Customer Service jobs are:
What states have the most Ambit Energy Customer Service jobs? States with the most job openings for Ambit Energy Customer Service jobs include:
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Ambit Energy Customer Service jobs near you
Infographic showing various Ambit Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Entry-Level Energy Customer Care Agent (Full-Time)

MCI Careers

Wichita, KS

$11 - $14/hr

Full-time

Re-posted 18 days ago

Job description

Overview

ENERGY CUSTOMER CARE AGENT (FULL-TIME)

Here at MCI, we keep things light. We believe our customer service representatives are at their best when they’re happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Our training will make you an expert in Fortune 500 products and state of the art communications technology.

Following a fun, best in class training, you will help customers by offering them product and pricing recommendations. With MCI, you’ll earn commission on top of your hourly wage and through daily contests. This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money every year.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information; coordinate with other departments to resolve issues as applicable
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer orders in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Qualifications

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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