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Amazon Support Engineer Jobs in Texas (NOW HIRING)

Amazon

Data Engineer, OIS/CXI Analytics

Austin, TX · On-site

$113K - $136K/yr

Our team provides critical data infrastructure support for OpsTech IT, supporting Amazon's global ... As a Data Engineer, you will build and maintain scalable data pipelines and ML-ready data ...

Amazon

Data Engineer, OIS/CXI Analytics

Austin, TX · On-site

$113K - $136K/yr

Our team provides critical data infrastructure support for OpsTech IT, supporting Amazon's global ... As a Data Engineer, you will build and maintain scalable data pipelines and ML-ready data ...

Amazon

Automation Engineer

Austin, TX · On-site

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and ... support. Your expertise will be essential in troubleshooting complex control systems, analyzing ...

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How much do amazon support engineer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for amazon support engineer in Texas is $37.15, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $43.46 per hour, depending on experience, location, and employer.

How much do AWS support engineers make?

AWS Support Engineers typically earn between $70,000 and $120,000 annually, depending on experience, location, and certifications. Senior roles or specialized skills can lead to higher salaries, often exceeding $130,000. Compensation may also include benefits such as bonuses and stock options.

What is the salary of support engineer in Amazon?

The salary of an Amazon Support Engineer typically ranges from $60,000 to $90,000 annually, depending on experience, location, and specific role requirements. Support engineers often work with cloud services, troubleshooting tools, and customer support platforms as part of their responsibilities.

How does an Amazon Support Engineer typically collaborate with software development and operations teams?

Amazon Support Engineers work closely with both software development and operations teams to troubleshoot production issues, deploy updates, and improve system reliability. They often participate in daily stand-ups, incident reviews, and cross-team meetings to ensure clear communication and quick resolution of technical problems. This collaboration helps ensure that products and services run smoothly, and support engineers often act as a bridge between technical and non-technical teams, translating issues and solutions effectively.

Is Amazon layoff 30,000 employees?

There have been reports of Amazon planning to lay off around 30,000 employees, primarily in corporate and technology roles, as part of restructuring efforts. Amazon Support Engineers, who handle customer service and technical support, are less likely to be affected directly, but layoffs can impact various departments depending on company needs. Job seekers should monitor official Amazon communications for accurate updates on layoffs and job stability.

What are the key skills and qualifications needed to thrive as an Amazon Support Engineer, and why are they important?

To thrive as an Amazon Support Engineer, you need a strong background in computer science, troubleshooting, and system administration, typically supported by a relevant degree or equivalent experience. Familiarity with AWS services, Linux/Unix environments, scripting languages, and ticketing systems like Jira is commonly required. Excellent problem-solving skills, clear communication, and a customer-centric mindset help you stand out in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and seamless operation of Amazon's services.

What are Amazon Support Engineers?

Amazon Support Engineers are IT professionals responsible for maintaining the reliability and performance of Amazon’s technology infrastructure. They diagnose, troubleshoot, and resolve technical issues related to Amazon’s products and services, such as AWS, e-commerce platforms, and internal systems. Support Engineers work closely with development teams, monitor system health, and ensure high availability for customers. They also create documentation, automate repetitive tasks, and may participate in on-call rotations to provide 24/7 support. Their role is critical in minimizing downtime and ensuring smooth operations across Amazon’s global platforms.

What is the difference between Amazon Support Engineer vs Amazon Technical Support Specialist?

AspectAmazon Support EngineerAmazon Technical Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related fields; certifications like CompTIA or Cisco are a plusOften requires similar technical certifications; may have less emphasis on formal degrees
Work EnvironmentSupports Amazon's cloud services, e-commerce platform, and internal systems; often involves troubleshooting hardware/software issuesProvides customer support for Amazon products and services, primarily via phone, chat, or email
Employer & Industry UsageCommonly employed by Amazon in technical and cloud support rolesEmployed by Amazon in customer support roles

Amazon Support Engineers focus on technical troubleshooting, system support, and infrastructure, often working behind the scenes. In contrast, Amazon Technical Support Specialists primarily assist customers directly with product and service issues. Both roles require technical knowledge, but the Support Engineer role tends to involve more technical problem-solving and system management.

What engineers make $500,000?

Senior engineers in high-demand fields such as software, cloud, or systems engineering can earn $500,000 or more annually, especially with experience, specialized skills, and bonuses. Roles at major tech companies or in executive positions may also reach this level, often requiring advanced certifications and leadership responsibilities.
What are popular job titles related to Amazon Support Engineer jobs in Texas? For Amazon Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Amazon Support Engineer jobs in Texas look for? The top searched job categories for Amazon Support Engineer jobs in Texas are:
What cities in Texas are hiring for Amazon Support Engineer jobs? Cities in Texas with the most Amazon Support Engineer job openings:
Amazon Support Engineer jobs near you
Systems Development Engineer, Amazon Robotics Business Applications and Solutions Engineering

Systems Development Engineer, Amazon Robotics Business Applications and Solutions Engineering

Amazon

Austin, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,847 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Are you inspired by invention. Is problem solving through teamwork in your DNA. Do you like the idea of seeing how your work impacts the bigger picture.

Answer yes to any of these and you'll fit right in here at Amazon Robotics. We are a multi-disciplinary team of innovators that work passionately to apply leading advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. We will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.
Key job responsibilities
The Amazon Robotics (AR) organization manufactures high-quality robotics and gets the right materials to the right place at the right time to enable our automated solutions

It's fast-paced and works cross-functionally with teams across Amazon globally. We are seeking a talented and motivated ERP Order Management & Logistics Systems Development Engineer with a proven track record of implementing best in class Systematic and business processes within a complex Supply Chain environment. This role will report to the manager of Business Application in the Robotics Software Services and technology team.

This position will primarily focus on supporting applications in the Order Management and supply chain area. This role will work closely with manufacturing, supply chain management, Finance, engineering and other IT organizations.
You will also play a key role in leveraging AI in the ERP eco-system.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children

Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2.

Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The Amazon Robotics (AR) Technology Enablement Services (TES) Team enables AR's people, purpose, and place to deliver the future.

We remove barriers, drive organizational productivity, and foster growth. We serve AR leadership, product customers, and employees, and collaborate with teams throughout FTR. Creating a safe, inclusive, and productive workplace experience.

Designing and iterating on learning, development, and engagement solutions to support needs of operators and employees. Synthesizing and articulating AR's long-term strategy, near-term goals, product roadmaps, and workforce strategy. Developing and managing cross organizational mechanisms, reporting, programs, and Sustainability efforts.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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