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Amazon Support Engineer Jobs in Texas (NOW HIRING)

The Amazon Air (AIR) Process Engineer (PE) team is a group of leaders driving process stabilization ... and planning to support both sort and ramp operations - Manage projects from conception to ...

The Amazon Air (AIR) Process Engineer (PE) team is a group of leaders driving process stabilization ... and planning to support both sort and ramp operations - Manage projects from conception to ...

As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our ... Exposure to Microsoft Azure and/or Amazon Web Services (AWS) is preferred. Preferred Certifications ...

As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our ... Exposure to Microsoft Azure and/or Amazon Web Services (AWS) is preferred. Preferred Certifications ...

As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our ... Exposure to Microsoft Azure and/or Amazon Web Services (AWS) is preferred. Preferred Certifications ...

As a Level 3 Engineer, you will serve as a senior technical resource, providing advanced support ... Microsoft Azure and/or Amazon Web Services (AWS) Preferred Certifications Candidates with one or ...

As a Level 3 Engineer, you will serve as a senior technical resource, providing advanced support ... Microsoft Azure and/or Amazon Web Services (AWS) Preferred Certifications Candidates with one or ...

As a Level 3 Engineer, you will serve as a senior technical resource, providing advanced support ... Microsoft Azure and/or Amazon Web Services (AWS) Preferred Certifications Candidates with one or ...

Showing results 21-40

Amazon Support Engineer information

See Texas salary details

$15

$37

$63

How much do amazon support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for amazon support engineer in Texas is $37.15, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $43.46 per hour, depending on experience, location, and employer.

How does an Amazon Support Engineer typically collaborate with software development and operations teams?

Amazon Support Engineers work closely with both software development and operations teams to troubleshoot production issues, deploy updates, and improve system reliability. They often participate in daily stand-ups, incident reviews, and cross-team meetings to ensure clear communication and quick resolution of technical problems. This collaboration helps ensure that products and services run smoothly, and support engineers often act as a bridge between technical and non-technical teams, translating issues and solutions effectively.

What are the key skills and qualifications needed to thrive as an Amazon Support Engineer, and why are they important?

To thrive as an Amazon Support Engineer, you need a strong background in computer science, troubleshooting, and system administration, typically supported by a relevant degree or equivalent experience. Familiarity with AWS services, Linux/Unix environments, scripting languages, and ticketing systems like Jira is commonly required. Excellent problem-solving skills, clear communication, and a customer-centric mindset help you stand out in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and seamless operation of Amazon's services.

What is an Amazon Support Engineer?

Amazon Support Engineers are IT professionals responsible for maintaining the reliability and performance of Amazon’s technology infrastructure. They diagnose, troubleshoot, and resolve technical issues related to Amazon’s products and services, such as AWS, e-commerce platforms, and internal systems. Support Engineers work closely with development teams, monitor system health, and ensure high availability for customers. They also create documentation, automate repetitive tasks, and may participate in on-call rotations to provide 24/7 support. Their role is critical in minimizing downtime and ensuring smooth operations across Amazon’s global platforms.

What is the difference between Amazon Support Engineer vs Amazon Technical Support Specialist?

AspectAmazon Support EngineerAmazon Technical Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related fields; certifications like CompTIA or Cisco are a plusOften requires similar technical certifications; may have less emphasis on formal degrees
Work EnvironmentSupports Amazon's cloud services, e-commerce platform, and internal systems; often involves troubleshooting hardware/software issuesProvides customer support for Amazon products and services, primarily via phone, chat, or email
Employer & Industry UsageCommonly employed by Amazon in technical and cloud support rolesEmployed by Amazon in customer support roles

Amazon Support Engineers focus on technical troubleshooting, system support, and infrastructure, often working behind the scenes. In contrast, Amazon Technical Support Specialists primarily assist customers directly with product and service issues. Both roles require technical knowledge, but the Support Engineer role tends to involve more technical problem-solving and system management.

What job categories do people searching Amazon Support Engineer jobs in Texas look for? The top searched job categories for Amazon Support Engineer jobs in Texas are:
What cities in Texas are hiring for Amazon Support Engineer jobs? Cities in Texas with the most Amazon Support Engineer job openings:
Infographic showing various Amazon Support Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,262 per year, or $37.1 per hour.

Senior Process Engineer, Amazon Air

Amazon

Fort Worth, TX

$100K - $137K/yr

Full-time

Posted 9 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,066 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

In Amazon Air, process driven techniques helps us deliver smiles to both our internal and external customers daily. There are multiple ways to problem solve here, and we do it with consideration and respect for each other. We are diverse and united.

Your thoughts, ideas, and contributions are highly valued here to solve any problem that we may encounter. There is no limit to how high you can "soar" here at Amazon Air!
The Amazon Air (AIR) Process Engineer (PE) team is a group of leaders driving process stabilization, standardization, and continuous improvement. Candidates will manage the relationship between cost, speed, and service by developing innovative ideas which create value for our customers.

PE's have customer impact by identifying and solving process defects, deep diving data, using engineering principles in the development of processes and planning tools, and project management skills to implement change. PE's act locally, but build globally, standardizing AIR's operations.
This position is expected to be in the office in Fort Worth, TX.
Drug Test Requirement:
This position requires an employee's full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon Air personnel, third-party contractors, Airport personnel, cargo, and equipment.This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.
Eligibility requirement
Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
Key job responsibilities
- Develop labor standards through work measurement
- Create operational models and planning to support both sort and ramp operations
- Manage projects from conception to completion
- Conduct and lead project meetings with Senior and Regional leaders
- Assess and optimize the processes and equipment used in the facility
- Typical projects could include spearheading a floor layout redesign, evaluating the ergonomic needs and issues within work areas, or conducting a capacity planning and analysis study including the operational execution plan
- Understand, articulate, and implement mechanisms that drive efficient processes
- Evaluate flight schedules to determine operational impacts
- Calculate ground support equipment (GSE) needs at regular intervals
- Plan and design systems that meet business needs by improving integration of people, materials, equipment, software, and finance
- Recommend and implement changes to safety procedures, work methods, and labor standards
- Work a flexible schedule, shift, and work area which could include weekends, nights, and/or holidays
- Travel domestically up to 10% of the time
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
A day in the life
Your day will be a blend of strategic planning, data analysis, and collaborative problem-solving

You'll dive deep into operational metrics, design innovative process improvements, and work closely with cross-functional teams to implement transformative solutions that enhance our air logistics capabilities.
About the team
The Amazon Air Process Engineering team will create the Earth's most customer-centric Air Logistics program using Industrial Engineering principles to create an Amazon-designed network built on disruptive solutions and relentless innovation.


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US