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Amazon Support Engineer Jobs in Texas (NOW HIRING)

Sr. Embedded Engineer, Amazon Leo

Austin, TX · On-site

$122K - $161K/yr

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... process, including support for the interview or onboarding process, please visit for more ...

Embedded Software Engineer, Amazon Leo

Austin, TX · On-site

$130K - $171K/yr

Amazon Leo is a low Earth orbit satellite broadband network. Its mission is to deliver fast ... process, including support for the interview or onboarding process, please visit for more ...

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Amazon Support Engineer information

See Texas salary details

$15

$37

$63

How much do amazon support engineer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for amazon support engineer in Texas is $37.15, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $43.46 per hour, depending on experience, location, and employer.

How much do AWS support engineers make?

AWS Support Engineers typically earn between $70,000 and $120,000 annually, depending on experience, location, and certifications. Senior roles or specialized skills can lead to higher salaries, often exceeding $130,000. Compensation may also include benefits such as bonuses and stock options.

What is the salary of support engineer in Amazon?

The salary of an Amazon Support Engineer typically ranges from $60,000 to $90,000 annually, depending on experience, location, and specific role requirements. Support engineers often work with cloud services, troubleshooting tools, and customer support platforms as part of their responsibilities.

How does an Amazon Support Engineer typically collaborate with software development and operations teams?

Amazon Support Engineers work closely with both software development and operations teams to troubleshoot production issues, deploy updates, and improve system reliability. They often participate in daily stand-ups, incident reviews, and cross-team meetings to ensure clear communication and quick resolution of technical problems. This collaboration helps ensure that products and services run smoothly, and support engineers often act as a bridge between technical and non-technical teams, translating issues and solutions effectively.

Is Amazon layoff 30,000 employees?

There have been reports of Amazon planning to lay off around 30,000 employees, primarily in corporate and technology roles, as part of restructuring efforts. Amazon Support Engineers, who handle customer service and technical support, are less likely to be affected directly, but layoffs can impact various departments depending on company needs. Job seekers should monitor official Amazon communications for accurate updates on layoffs and job stability.

What are the key skills and qualifications needed to thrive as an Amazon Support Engineer, and why are they important?

To thrive as an Amazon Support Engineer, you need a strong background in computer science, troubleshooting, and system administration, typically supported by a relevant degree or equivalent experience. Familiarity with AWS services, Linux/Unix environments, scripting languages, and ticketing systems like Jira is commonly required. Excellent problem-solving skills, clear communication, and a customer-centric mindset help you stand out in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and seamless operation of Amazon's services.

What are Amazon Support Engineers?

Amazon Support Engineers are IT professionals responsible for maintaining the reliability and performance of Amazon’s technology infrastructure. They diagnose, troubleshoot, and resolve technical issues related to Amazon’s products and services, such as AWS, e-commerce platforms, and internal systems. Support Engineers work closely with development teams, monitor system health, and ensure high availability for customers. They also create documentation, automate repetitive tasks, and may participate in on-call rotations to provide 24/7 support. Their role is critical in minimizing downtime and ensuring smooth operations across Amazon’s global platforms.

What is the difference between Amazon Support Engineer vs Amazon Technical Support Specialist?

AspectAmazon Support EngineerAmazon Technical Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related fields; certifications like CompTIA or Cisco are a plusOften requires similar technical certifications; may have less emphasis on formal degrees
Work EnvironmentSupports Amazon's cloud services, e-commerce platform, and internal systems; often involves troubleshooting hardware/software issuesProvides customer support for Amazon products and services, primarily via phone, chat, or email
Employer & Industry UsageCommonly employed by Amazon in technical and cloud support rolesEmployed by Amazon in customer support roles

Amazon Support Engineers focus on technical troubleshooting, system support, and infrastructure, often working behind the scenes. In contrast, Amazon Technical Support Specialists primarily assist customers directly with product and service issues. Both roles require technical knowledge, but the Support Engineer role tends to involve more technical problem-solving and system management.

What engineers make $500,000?

Senior engineers in high-demand fields such as software, cloud, or systems engineering can earn $500,000 or more annually, especially with experience, specialized skills, and bonuses. Roles at major tech companies or in executive positions may also reach this level, often requiring advanced certifications and leadership responsibilities.
What cities in Texas are hiring for Amazon Support Engineer jobs? Cities in Texas with the most Amazon Support Engineer job openings:
Sr. Embedded Engineer, Amazon Leo

Sr. Embedded Engineer, Amazon Leo

Amazon

Austin, TX • On-site

$122K - $161K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,847 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
We are looking for a Sr. Embedded Engineer to lead platform specific projects and initiatives on Satellite as well as Ground Systems.
An ideal candidate would have multi-year experience working on mobile communications (cellular or microwave) and impacting ASIC projects before and after silicon tapeouts. The candidate should be familiar with and have demonstrated experience in kernel programming and/or device drivers, and/or working with peripheral devices. Experience with ethernet, SPI, I3C interfaces, flash devices and other standard protocol based peripherals is highly desired. Experience with ARM based systems, FPGA based components is desired.
A day in the life
As a senior embedded software engineer on our team, you'll spend your days developing and deploying MAC and PHY software stacks on FPGAs and pre-silicon platforms for our custom modem and beamforming chips. You'll provide technical leadership to a talented team of engineers, guiding architecture decisions and mentoring the next generation of innovators. You'll build automation and tooling that bridges production software from previous generations with next-generation prototyping platforms. Throughout it all, you'll make sharp tactical tradeoffs, communicate priorities with clarity and transparency, and keep strategic outcomes firmly in sight.
BASIC QUALIFICATIONS
- 5+ years of non-internship professional software development experience
- 8+ years of programming with at least one software programming language experience
- 8+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- 8+ years of hands on experience on embedded programming of common peripherals, communication based links, debug tool development and familiarity with FPGA/Emulation prototyping platforms
PREFERRED QUALIFICATIONS
- Master's degree or Ph.D. degree in Electrical Engineering or related field
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- 5+ years of experience in manufacturing diagnostics through production phases like Hardware Validation Testing (HVT), Engineering Validation Testing (EVT), Device Validation Testing (DVT), Production Validation Testing (PVT)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Sunnyvale - 183,000.00 - 247,600.00 USD annually
USA, TX, Austin - 159,200.00 - 215,300.00 USD annually
USA, WA, Redmond - 159,200.00 - 215,300.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US