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Amazon Support Engineer Jobs in Austin, TX (NOW HIRING)

ASSA ABLOY

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID ... Amazon Web Services, Google Cloud Platform) is required. * Familiarity with authentication ...

Assa Abloy

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID ... Amazon Web Services, Google Cloud Platform) is required. * Familiarity with authentication ...

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All JobsAmazon Support Engineer JobsAmazon Support Engineer Jobs in Austin, TX

Amazon Support Engineer information

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$16

$39

$67

How much do amazon support engineer jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for amazon support engineer in Austin, TX is $39.52, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.20 per hour, depending on experience, location, and employer.

How does an Amazon Support Engineer typically collaborate with software development and operations teams?

Amazon Support Engineers work closely with both software development and operations teams to troubleshoot production issues, deploy updates, and improve system reliability. They often participate in daily stand-ups, incident reviews, and cross-team meetings to ensure clear communication and quick resolution of technical problems. This collaboration helps ensure that products and services run smoothly, and support engineers often act as a bridge between technical and non-technical teams, translating issues and solutions effectively.

What are the key skills and qualifications needed to thrive as an Amazon Support Engineer, and why are they important?

To thrive as an Amazon Support Engineer, you need a strong background in computer science, troubleshooting, and system administration, typically supported by a relevant degree or equivalent experience. Familiarity with AWS services, Linux/Unix environments, scripting languages, and ticketing systems like Jira is commonly required. Excellent problem-solving skills, clear communication, and a customer-centric mindset help you stand out in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and seamless operation of Amazon's services.

What are Amazon Support Engineers?

Amazon Support Engineers are IT professionals responsible for maintaining the reliability and performance of Amazon’s technology infrastructure. They diagnose, troubleshoot, and resolve technical issues related to Amazon’s products and services, such as AWS, e-commerce platforms, and internal systems. Support Engineers work closely with development teams, monitor system health, and ensure high availability for customers. They also create documentation, automate repetitive tasks, and may participate in on-call rotations to provide 24/7 support. Their role is critical in minimizing downtime and ensuring smooth operations across Amazon’s global platforms.

What is the difference between Amazon Support Engineer vs Amazon Technical Support Specialist?

AspectAmazon Support EngineerAmazon Technical Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related fields; certifications like CompTIA or Cisco are a plusOften requires similar technical certifications; may have less emphasis on formal degrees
Work EnvironmentSupports Amazon's cloud services, e-commerce platform, and internal systems; often involves troubleshooting hardware/software issuesProvides customer support for Amazon products and services, primarily via phone, chat, or email
Employer & Industry UsageCommonly employed by Amazon in technical and cloud support rolesEmployed by Amazon in customer support roles

Amazon Support Engineers focus on technical troubleshooting, system support, and infrastructure, often working behind the scenes. In contrast, Amazon Technical Support Specialists primarily assist customers directly with product and service issues. Both roles require technical knowledge, but the Support Engineer role tends to involve more technical problem-solving and system management.

What are popular job titles related to Amazon Support Engineer jobs in Austin, TX? For Amazon Support Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Amazon Support Engineer jobs in Austin, TX look for? The top searched job categories for Amazon Support Engineer jobs in Austin, TX are:
Amazon Support Engineer jobs near you
Infographic showing various Amazon Support Engineer job openings in Austin, TX as of July 2026, with employment types broken down into 10% Locum Tenens, 82% Full Time, 5% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $82,201 per year, or $39.5 per hour.
Security Engineer II, Vulnerability Management and Response - Strategic Enablement

Security Engineer II, Vulnerability Management and Response - Strategic Enablement

Amazon

Austin, TX

Full-time

Posted 8 hours ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,021 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon develops products and services that transform the way customers live. Across teams and geographies, we strive to delight customers and earn their trust. Members of the Stores Security team are guardians of that trust.

From drones to grocery stores and everything in between, our mission is to assess risk, classify data and systems, detect potential intrusion, and respond quickly to security events across Amazon's critical business functions, including Retail, Customer Service, Worldwide Operations, Consumer Payments, Physical Stores, and Healthcare. Within Stores Security, the Vulnerability Management and Remediation Operations (VMRO) organization is responsible for all aspects of the Vulnerability Management lifecycle across Amazon including intake, assessment, discovery, and response.
This team is transforming vulnerability management through advanced remediation automation, innovative vulnerability detection solutions, data-driven insights, and more. Be part of a dynamic group that bridges security operations and development, creating measurable impact across Amazon's vast ecosystem.
Key job responsibilities
- Analyze public and private vulnerability disclosures and exploit code
- Deeply understand and assess the technical details and potential impact of vulnerabilities across Amazon's infrastructure, services, and applications
- Investigate and triage vulnerabilities, identifying severity and the scope of potential impact to Amazon
- Support response and remediation efforts, assisting builder teams to fix their security issues in a timely manner
- Engineer high quality, scalable, and accurate vulnerability detection mechanisms.
- Design and implement automation, tools and workflows to enhance our operations capabilities.
- Be part of a global team and participate in periodic on-call responsibilities to ensure the continuous monitoring and remediation of vulnerabilities.
About the team
The VMRO team bridges security operations and development, transforming vulnerability data into measurable security outcomes

We embrace a "Think Fast, Learn Faster" culture where rapid prototyping validates new solutions and data drives every decision. Our diverse team of security engineers and TPMs collaborates across the full vulnerability lifecycle, building custom detection capabilities, operationalizing security programs, and creating metrics that demonstrate real impact across Amazon's infrastructure.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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