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Amazon Support Engineer Jobs in Austin, TX (NOW HIRING)

Automation Engineer

San Marcos, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and ... support. Your expertise will be essential in troubleshooting complex control systems, analyzing ...

Data Engineer II, OTS - Data ANCHOR Team

Austin, TX · On-site

$113K - $136K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our team provides critical data infrastructure support for OpsTech IT, supporting Amazon's global ... As a Data Engineer, you will build and maintain scalable data pipelines and AI/ML-ready data ...

Automation Engineer

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and ... support. Your expertise will be essential in troubleshooting complex control systems, analyzing ...

Data Engineer II, OTS - Data ANCHOR Team

Austin, TX · On-site

$113K - $136K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our team provides critical data infrastructure support for OpsTech IT, supporting Amazon's global ... As a Data Engineer, you will build and maintain scalable data pipelines and AI/ML-ready data ...

Data Engineer II, OTS - Data ANCHOR Team

Austin, TX · On-site

$113K - $136K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our team provides critical data infrastructure support for OpsTech IT, supporting Amazon's global ... As a Data Engineer, you will build and maintain scalable data pipelines and AI/ML-ready data ...

Software Development Engineer, Privacy

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon's mission is to be earth's most customer-centric company and our is the guardian of our ... process, including support for the interview or onboarding process, please visit for more ...

Security Engineer, AmSec

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon Security is seeking a Security Engineer who thrives in ambiguity and is motivated to build ... When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC ...

Security Engineer II, Stores AppSec

Austin, TX · On-site

$58.25 - $77.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon's Stores AppSec Team is seeking a Security Engineer to help keep Amazon secure for its ... When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC ...

New

Amazon Security is seeking a Security Engineer who thrives in ambiguity and is motivated to build ... When we feel supported in the workplace and at home, there's nothing we can't achieve.

Showing results 41-60

Amazon Support Engineer information

See Austin, TX salary details

$16

$39

$67

How much do amazon support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for amazon support engineer in Austin, TX is $39.52, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.20 per hour, depending on experience, location, and employer.

How does an Amazon Support Engineer typically collaborate with software development and operations teams?

Amazon Support Engineers work closely with both software development and operations teams to troubleshoot production issues, deploy updates, and improve system reliability. They often participate in daily stand-ups, incident reviews, and cross-team meetings to ensure clear communication and quick resolution of technical problems. This collaboration helps ensure that products and services run smoothly, and support engineers often act as a bridge between technical and non-technical teams, translating issues and solutions effectively.

What are the key skills and qualifications needed to thrive as an Amazon Support Engineer, and why are they important?

To thrive as an Amazon Support Engineer, you need a strong background in computer science, troubleshooting, and system administration, typically supported by a relevant degree or equivalent experience. Familiarity with AWS services, Linux/Unix environments, scripting languages, and ticketing systems like Jira is commonly required. Excellent problem-solving skills, clear communication, and a customer-centric mindset help you stand out in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and seamless operation of Amazon's services.

What is an Amazon Support Engineer?

Amazon Support Engineers are IT professionals responsible for maintaining the reliability and performance of Amazon’s technology infrastructure. They diagnose, troubleshoot, and resolve technical issues related to Amazon’s products and services, such as AWS, e-commerce platforms, and internal systems. Support Engineers work closely with development teams, monitor system health, and ensure high availability for customers. They also create documentation, automate repetitive tasks, and may participate in on-call rotations to provide 24/7 support. Their role is critical in minimizing downtime and ensuring smooth operations across Amazon’s global platforms.

What is the difference between Amazon Support Engineer vs Amazon Technical Support Specialist?

AspectAmazon Support EngineerAmazon Technical Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related fields; certifications like CompTIA or Cisco are a plusOften requires similar technical certifications; may have less emphasis on formal degrees
Work EnvironmentSupports Amazon's cloud services, e-commerce platform, and internal systems; often involves troubleshooting hardware/software issuesProvides customer support for Amazon products and services, primarily via phone, chat, or email
Employer & Industry UsageCommonly employed by Amazon in technical and cloud support rolesEmployed by Amazon in customer support roles

Amazon Support Engineers focus on technical troubleshooting, system support, and infrastructure, often working behind the scenes. In contrast, Amazon Technical Support Specialists primarily assist customers directly with product and service issues. Both roles require technical knowledge, but the Support Engineer role tends to involve more technical problem-solving and system management.

What are popular job titles related to Amazon Support Engineer jobs in Austin, TX?

For Amazon Support Engineer jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Amazon Support Engineer jobs in Austin, TX look for?

The top searched job categories for Amazon Support Engineer jobs in Austin, TX are:

Infographic showing various Amazon Support Engineer job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,201 per year, or $39.5 per hour.

Electrical Design Engineer, Data Center Design Engineering

Amazon

Austin, TX

Full-time

Re-posted 10 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,091 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Amazon Web Services is seeking an Electrical Engineer to become part of a global engineering team, responsible for the design and continuous innovation of our rapidly expanding data center foot print.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Engineers at Amazon work to design resilient, cost effective electrical distribution systems. As engineers at Amazon we are responsible for achieving a world class uptime for our customers

We justify and communicate the technical decisions we make to Sr. Management and work hard to drive continuous advancements and improvements with our designs. As an engineer at Amazon you have the ability to drive change and define/design the systems our customers rely on.


Amazon offers a fast paced, fun, and exciting work environment. We continue to grow at exponential rates and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning experiences. Amazon's work environment is unique in every aspect and offers an exceptional opportunity for the right candidate.


If you are a creative, smart and driven individual that enjoys working with complex problems we want YOU. At Amazon you will be responsible for working on multi-million dollar designs that support our array of businesses and wide variety of customers. Great ideas are encouraged and supported.

Ingenuity is the main mechanism which supports our focus on quality, speed, and cost.
We are looking for engineers with hands on electrical design experience. If you can design an electrical system, have an understanding of the critical equipment needs for a data center, and understand the constructability of varying designs you may be a good fit. As we grow we are structuring our team to own more of our engineering in house

Engineers will be responsible for taking designs from concept to the permit and construction document set. You must be capable of defining critical equipment specifications and approving equipment submittals. Engineers will directly support construction and be a part of the process from site selection review through commissioning and ultimately turnover.

You will be relied on as a subject matter expert in the electrical engineering field. At Amazon we highly support continued learning opportunities and focus on continued employee development.
At Amazon team work is absolutely necessary for us to accomplish our goals. You must be able to work within a team and depend on others to accomplish the required work

As an electrical engineer at Amazon you will be working with other internal groups as well as external groups including utilities, manufacturers, vendors, and contractors.
Amazon has a global presence. As this position is based out of Virginia, travel to our head office in Seattle will be required. Travel should be up to 20% of your time, majority throughout the Virginia-based data centers and in-person collaboration efforts not in your assigned office location

International support will be part of the job, and some international travel will be necessary. Support could consist of working on international teams and could require developing schematic and design document packages. An understanding of international electrical design requirements is helpful but not necessary.
Key job responsibilities
Responsibilities of the Electrical Engineer, will be:
- Data center electrical designs and collaboration with other disciplines to create a construction document set.
- Creation of designs which meet or exceed our quality requirements and fall within our budgetary requirements.
- Work with local agencies having jurisdiction to ensure compliance with federal, state and municipal requirements and building codes.
- Review and approval of equipment submittals.
- Define project scope and provide technical support for information requests prior to, and during construction phases.
- Work with commissioning teams to properly test and validate installation, operation, and performance of electrical systems.
- Ability to work on concurrent projects in multiple geographical regions.
- Travel to sites for site review and work with onsite field engineers, as well as provide engineering evaluations, electrical systems audits, and startup as needed.
About the team
Our team also puts a high value on work-life balance

Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud
platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster
a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We have a career path for you no matter what stage you're in when you start here

We're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing
resources here to help you develop into a better-rounded professional.


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US