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Amazon Support Engineer Jobs in Austin, TX (NOW HIRING)

Amazon

Satellite Design Verification Engineer, Amazon Leo

Austin, TX · On-site

$134K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... process, including support for the interview or onboarding process, please visit for more ...

Amazon

Embedded Software Engineer, Amazon Leo

Austin, TX · On-site

$130K - $171K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon Leo is a low Earth orbit satellite broadband network. Its mission is to deliver fast ... process, including support for the interview or onboarding process, please visit for more ...

Amazon

Senior Embedded Software Engineer, Amazon Leo

Austin, TX · On-site

$122K - $161K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon Leo is a low Earth orbit satellite broadband network. Its mission is to deliver fast ... process, including support for the interview or onboarding process, please visit for more ...

Amazon

Senior Embedded Software Engineer, Amazon Leo

Austin, TX · On-site

$122K - $161K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Amazon Leo is a low Earth orbit satellite broadband network. Its mission is to deliver fast ... process, including support for the interview or onboarding process, please visit for more ...

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Showing results 21-40

All JobsAmazon Support Engineer JobsAmazon Support Engineer Jobs in Austin, TX

Amazon Support Engineer information

See Austin, TX salary details

$16

$39

$67

How much do amazon support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for amazon support engineer in Austin, TX is $39.52, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.20 per hour, depending on experience, location, and employer.

How does an Amazon Support Engineer typically collaborate with software development and operations teams?

Amazon Support Engineers work closely with both software development and operations teams to troubleshoot production issues, deploy updates, and improve system reliability. They often participate in daily stand-ups, incident reviews, and cross-team meetings to ensure clear communication and quick resolution of technical problems. This collaboration helps ensure that products and services run smoothly, and support engineers often act as a bridge between technical and non-technical teams, translating issues and solutions effectively.

What are the key skills and qualifications needed to thrive as an Amazon Support Engineer, and why are they important?

To thrive as an Amazon Support Engineer, you need a strong background in computer science, troubleshooting, and system administration, typically supported by a relevant degree or equivalent experience. Familiarity with AWS services, Linux/Unix environments, scripting languages, and ticketing systems like Jira is commonly required. Excellent problem-solving skills, clear communication, and a customer-centric mindset help you stand out in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and seamless operation of Amazon's services.

What is an Amazon Support Engineer?

Amazon Support Engineers are IT professionals responsible for maintaining the reliability and performance of Amazon’s technology infrastructure. They diagnose, troubleshoot, and resolve technical issues related to Amazon’s products and services, such as AWS, e-commerce platforms, and internal systems. Support Engineers work closely with development teams, monitor system health, and ensure high availability for customers. They also create documentation, automate repetitive tasks, and may participate in on-call rotations to provide 24/7 support. Their role is critical in minimizing downtime and ensuring smooth operations across Amazon’s global platforms.

What is the difference between Amazon Support Engineer vs Amazon Technical Support Specialist?

AspectAmazon Support EngineerAmazon Technical Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related fields; certifications like CompTIA or Cisco are a plusOften requires similar technical certifications; may have less emphasis on formal degrees
Work EnvironmentSupports Amazon's cloud services, e-commerce platform, and internal systems; often involves troubleshooting hardware/software issuesProvides customer support for Amazon products and services, primarily via phone, chat, or email
Employer & Industry UsageCommonly employed by Amazon in technical and cloud support rolesEmployed by Amazon in customer support roles

Amazon Support Engineers focus on technical troubleshooting, system support, and infrastructure, often working behind the scenes. In contrast, Amazon Technical Support Specialists primarily assist customers directly with product and service issues. Both roles require technical knowledge, but the Support Engineer role tends to involve more technical problem-solving and system management.

What are popular job titles related to Amazon Support Engineer jobs in Austin, TX?

For Amazon Support Engineer jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Amazon Support Engineer jobs in Austin, TX look for?

The top searched job categories for Amazon Support Engineer jobs in Austin, TX are:

Amazon Support Engineer jobs near you
Infographic showing various Amazon Support Engineer job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,201 per year, or $39.5 per hour.

Security Engineer II, Amazon Stores Security Healthcare

Amazon

Austin, TX • On-site

Full-time

Re-posted 7 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,091 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon Healthcare Security's (HealthSec) Security Operations team is hiring a Security Engineer to be the first line of defense to our most critical customer data. You will be a guardian of healthcare information and work with Amazon Healthcare products to secure customer data. You will drive cross-team coordination, detection and monitoring management, and incident response for all of our medical related services.

You will communicate and work with executives, Legal, and other key business and technical leaders to drive resolution of issues.
You will get to work closely with our detection and monitoring organizations to define new ways to detect activities that may impact our customers and their health records. You will also get to work with other Security engineers from across HealthSec to drive new solutions into our systems to help secure data at a design and implementation level.


Key job responsibilities
Evaluate vulnerability reports, security alerts, and customer issues
Work alongside our Detection and Monitoring team to triage, understand, and improve security alerts
Perform risk assessments andidentifysecurity vulnerabilities in workflows
Advise engineering teams and stakeholders on security best practices including network security, identity management, and secure system configurations
Collaborate with product development teams to integrate security solutions and controls
Support security incident investigations related to infrastructure
Participate in an on-call rotation and provide ad hoc support to customers during non-business hours
Drive security automation efforts including monitoring, triage, and alerting for key security risks
A day in the life
The HealthSec team is dedicated to protecting sensitive healthcare data and ensuring patient privacy across Amazon's healthcare services. We build and maintain security controls that safeguard protected health information while enabling innovation in healthcare technology.
Amazon Security offers talented security professionals the chance to accelerate their careers with opportunities across cloud, devices, retail, entertainment, healthcare, operations, and physical stores.


About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences

Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness

Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture

When we feel supported in the workplace and at home, there's nothing we can't achieve.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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