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The Amazon Customer Service Network Solutions organization is seeking an exceptional Executive Assistant to support the Vice President in a fast-paced, strategic environment. This role requires someone who is bright, self-motivated, and thrives under pressure while maintaining exceptional organizational standards. You will serve as a critical partner to the VP, enabling them to focus on driving customer service transformation and network optimization initiatives across Amazon's global operations.
As an Executive Assistant supporting the VP of Network Solutions, you will manage complex, high-stakes activities including executive calendar orchestration across multiple time zones, tracking strategic deliverables, coordinating domestic and international travel, managing expenses, and organizing team activities and events. You will also coordinate meeting agendas, support space planning initiatives, and lead ad hoc projects that advance organizational objectives.
Working in a highly ambiguous environment focused on AI transformation and network modernization, you will demonstrate initiative by anticipating needs before they're articulated, complete urgent tasks with grace under pressure, and proactively coordinate across the organization without needing the complete picture. You will develop deep knowledge of organizational structures, strategic priorities, and the VP's leadership style while building a strong internal network across Customer Service and partner organizations. Your superior attention to detail, exceptional organizational skills, and ability to juggle multiple critical priorities will be essential as you support a leader driving transformational initiatives.
Over time, you will build deep and trusting professional relationships with the VP and their leadership team, which will blossom into strong partnerships that provide opportunities for special projects from coordinating executive communications to supporting strategic organizational initiatives with increased responsibility and long-term career growth.
Key job responsibilities
Executive Support & Calendar Management
- Manage complex executive calendar with strategic prioritization across multiple time zones, balancing internal meetings, external stakeholder engagements, and leadership forums
- Coordinate high-stakes meetings with senior leaders, ensuring appropriate preparation, agenda management, and follow-up
- Anticipate scheduling conflicts and proactively resolve them while maintaining alignment with VP priorities
Travel & Logistics Coordination
- Coordinate complex domestic and international travel arrangements, including multi-city itineraries, visa requirements, and contingency planning
- Ensure seamless travel experiences with attention to preferences, time zone optimization, and business continuity
Strategic Deliverables & Project Management
- Track and help drive completion of key deliverables across the VP's portfolio
- Follow up on action items from leadership meetings and ensure timely closure
- Support ad hoc strategic projects with increased scope and visibility
Financial & Expense Management
- Manage expense report coordination and submission with accuracy and timeliness
- Track budget allocations for team activities and organizational events
Team Coordination & Engagement
- Organize, execute, and assist with team activities including all-hands meetings, leadership off-sites, and employee engagement events
- Coordinate meeting agendas, materials preparation, and logistics for team gatherings
- Support space planning initiatives, including office moves and reconfigurations as the organization evolves
Cross-Functional Partnership
- Work closely with the VP, their leadership team, and other Executive Assistants to provide seamless support across Customer Service Network Solutions
- Build strong relationships with partner organizations to facilitate cross-functional collaboration
- Serve as a trusted liaison between the VP and internal/external stakeholders
Operational Excellence
- Exercise sound judgment in a variety of situations, often with incomplete information
- Design and implement process improvements to maximize efficiency and scalability
- Demonstrate flexibility and maintain composure under pressure while managing competing priorities
- Have fun at work and help others do the same!
A day in the life
A typical day as an Executive Assistant supporting the VP of Network Solutions involves combining organizational excellence with hands-on problem-solving in calendar orchestration, stakeholder coordination, and operational execution. The role encompasses managing complex scheduling initiatives across global time zones, ensuring alignment with VP priorities and organizational objectives, and translating business needs into seamless administrative solutions.
Daily activities include orchestrating an intricate executive calendar balancing internal leadership forums, external partner meetings, and strategic planning sessions; coordinating high-stakes meetings with senior leaders across Customer Service and partner organizations; tracking critical deliverables across functional areas including network operations, AI transformation, and customer experience initiatives; and ensuring flawless execution of domestic and international travel arrangements.
You'll monitor expense report submissions, organize leadership team meetings and employee engagement activities, support space planning as the organization evolves, and manage communications flow to and from the VP. Each day presents opportunities to resolve complex logistical challenges, advance important organizational initiatives, and identify innovative ways to leverage administrative excellence in transforming how the leadership team operates.
Working in a dynamic environment supporting network modernization and AI-driven customer service transformation, you'll build deep knowledge of how the team drives strategic initiatives while establishing a strong internal network across relevant partner organizations. Your ability to anticipate needs, exercise sound judgment, and maintain grace under pressure will be essential as you enable the VP to focus on high-impact strategic work.
About the team
Network Solutions is a strategic organization within Amazon Customer Service focused on optimizing and modernizing our global customer service network infrastructure. We leverage AI, automation, and innovative technologies to enhance how we deliver support to customers worldwide. Our team combines strategic thinking, technology expertise, operational excellence, and customer experience best practices to ensure customers receive the right support at the right time, tailored to their needs.
We are builders who develop products, services, and data-driven solutions that influence customer service delivery across Amazon's global operations. By eliminating friction and making support effortless, we enhance the overall customer experience while driving operational efficiency and network optimization.
BASIC QUALIFICATIONS
- 5+ years of senior level leadership support, or 3+ years of Amazon experience
- Experience with executive level calendar management
- Experience with domestic or international travel coordination
- Experience with Microsoft Office products and applications
- High school or equivalent diploma
PREFERRED QUALIFICATIONS
- Experience leading process improvements
- Experience in a fast-paced, high-tech company
- Experience designing processes to maximize efficiency
- Bachelor's degree
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience supporting VP-level or senior executive leadership
- Experience in a fast-paced, high-tech company or customer service organization
- Superior attention to detail with ability to meet tight deadlines and manage multiple critical requests simultaneously
- Experience supporting leaders driving transformation initiatives or large-scale organizational change
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually