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Amazon Customer Service Jobsexternal in Illinois (NOW HIRING)

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Customer Service Rep

Peoria, IL · On-site

$15.75 - $21.25/hr

Description 2022 Customer Service Representative & Goals The Customer Service Representative will ... Monitor off-site distribution channels (Amazon, Red Stag, etc) to ensure orders are flowing ...

Power Stop LLC

Customer Service Representative

Burr Ridge, IL · On-site

$15.75 - $21.50/hr

... such as Amazon, RockAuto, and AutoZone, as well as brake components and accessories distributed ... and customer service. Equal Opportunity Employer: All qualified applicants will receive ...

Power Stop LLC

Customer Service Representative

Burr Ridge, IL · On-site

$15.75 - $21.50/hr

... such as Amazon, RockAuto, and AutoZone, as well as brake components and accessories distributed ... and customer service. Equal Opportunity Employer: All qualified applicants will receive ...

Integrity Trade Services

Customer Service

Frankfort, IL · On-site

$15.75 - $21.50/hr

Will ensure that all incoming customer sales orders are handled in a timely and accurate manner ... Administrative and Data Entry skills Why choose Integrity Trade Services? At ITS, we offer our ...

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How much do amazon customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for amazon customer service in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is an Amazon Customer Service?

An Amazon Customer Service job involves assisting customers with inquiries, orders, returns, and troubleshooting issues through phone, chat, or email. Representatives aim to provide efficient and friendly support while ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Amazon's policies and systems. Employees often work in call centers or remotely, depending on the position.

What are the key skills and qualifications needed to thrive in the Amazon Customer Service position, and why are they important?

To thrive as an Amazon Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support software, CRM systems, and Amazon’s internal portals is often required. Patience, empathy, and the ability to remain calm under pressure help individuals excel in this customer-facing position. These skills are crucial for delivering excellent customer experiences, swiftly resolving issues, and maintaining Amazon’s reputation for outstanding service.

What are the typical challenges faced by Amazon Customer Service representatives, and how are they supported in overcoming them?

Amazon Customer Service representatives often encounter high call volumes, a diverse range of customer inquiries, and the need to quickly adapt to new policies or procedures. To help manage these challenges, Amazon provides comprehensive training, ongoing coaching, and access to a robust knowledge base. Team leads and supervisors are available for guidance, and representatives are encouraged to collaborate with colleagues for problem-solving. This supportive environment ensures customer service agents have the tools and resources needed to deliver prompt, accurate, and friendly service even under pressure.

Do Amazon Customer Service do work from home jobs?

Amazon Customer Service roles often offer work-from-home options, especially for remote customer support positions. These jobs typically require a reliable internet connection, a quiet workspace, and sometimes specific technical skills or certifications. Availability of remote work may vary by location and position.

How do I get an Amazon customer service job?

To get an Amazon customer service job, you can apply through the Amazon.jobs website by creating an account and submitting an online application for available customer service positions. These roles typically require good communication skills, problem-solving ability, and sometimes prior customer service experience; some positions may also require a high school diploma or equivalent. The hiring process often includes an interview and background check, and roles may be remote or onsite depending on the position.

What are the most commonly searched types of Amazon Customer Service jobs in Illinois?

The most popular types of Amazon Customer Service jobs in Illinois are:

What are popular job titles related to Amazon Customer Service jobs in Illinois?

For Amazon Customer Service jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Amazon Customer Service jobs in Illinois look for?

The top searched job categories for Amazon Customer Service jobs in Illinois are:

What cities in Illinois are hiring for Amazon Customer Service jobs?

Cities in Illinois with the most Amazon Customer Service job openings:

Amazon Customer Service jobs near you
Infographic showing various Amazon Customer Service job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 35% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,886 per year, or $18.2 per hour.

Delivery Station Customer Service Associate, DSL

Amazon

Granite City, IL

$13.75 - $19/hr

Full-time

Re-posted 28 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,151 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun.

At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.

The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
Communicating with customers directly in-person, in addition to communicating via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Resolving issues and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing grammatically correct, concise, and accurate written responses to customer issues
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation
Carry, lift, push and pull up to 49 pounds
Frequently push, pull, squat, bend and reach
Stand and walk during shifts lasting up to 12 hours
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners

Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart. You'll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team

We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.

Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon's customer service even better, and we need excellent people to make that happen.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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