ZipRecruiter

Log In

1

Amazon Chat Customer Service Jobs (NOW HIRING)

Amazon

Sr. Product Manager, Amazon Customer Service

Seattle, WA · On-site

$144K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At Amazon, we're working to be the most customer-centric company on earth. Serving over 200M customers globally, our Customer Service (CS) organization is at the forefront of shaping how customers ...

Amazon

Sr. Product Manager, Amazon Customer Service

Seattle, WA · On-site

$144K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join the Amazon Customer Service (CS) team redefining what world-class customer service. As a Sr. Product Manager on the CS Returns & Refunds Experience team, you'll own the end-to-end customer ...

previous page

Showing results 41-60

All JobsAmazon Chat Customer Service Jobs

Amazon Chat Customer Service information

See salary details

$9

$18

$26

How much do amazon chat customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for amazon chat customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Amazon Chat Customer Service?

An Amazon Chat Customer Service job involves assisting customers through online chat rather than phone or email. Agents respond to inquiries, troubleshoot issues, and provide support for orders, returns, and account-related concerns. The role requires strong typing skills, attention to detail, and the ability to handle multiple conversations at once. It’s a fast-paced position focused on delivering quick, accurate, and friendly customer service.

What does an Amazon Chat Customer Service representative do?

A typical day as an Amazon Chat Customer Service representative involves handling multiple customer inquiries simultaneously through online chat, addressing issues related to orders, returns, payments, and account information. You’ll spend much of your time in a digital interface, troubleshooting problems, providing solutions, and escalating complex cases to specialized teams when necessary. Collaboration with team members and supervisors often occurs via internal messaging or virtual meetings, especially when tackling tricky customer concerns. This role is fast-paced and dynamic, making strong organizational and communication skills essential for balancing workflow and delivering high-quality service.

What are the key skills and qualifications needed for an Amazon Chat Customer Service position?

To excel as an Amazon Chat Customer Service representative, you need strong written communication skills, quick problem-solving abilities, and familiarity with customer support protocols, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) systems and chat platforms is typically required. Exceptional multitasking, patience, and the ability to remain calm under pressure are standout soft skills. These qualities are critical for delivering seamless support, resolving customer issues efficiently, and enhancing customer satisfaction in Amazon's fast-paced environment.

Can you actually work from home for Amazon Chat Customer Service?

Yes, Amazon Chat Customer Service roles are often remote positions that allow employees to work from home. These jobs typically require a reliable internet connection, a quiet workspace, and the ability to use chat software and communication tools. Availability of remote work may vary by location and specific job requirements.

How much do Amazon chat customer service agents make?

Amazon chat customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work remotely, using chat tools and customer service platforms, and may receive benefits such as health insurance and paid time off.

How to get an Amazon Chat Customer Service job?

To get an Amazon Chat Customer Service job, applicants should visit Amazon's careers website, search for customer service roles, and submit an online application. Relevant skills include strong communication, problem-solving, and familiarity with customer service tools; some roles may require prior experience or a high school diploma. The position often involves working flexible hours in a remote or office environment.
More about Amazon Chat Customer Service jobs

What cities are hiring for Amazon Chat Customer Service jobs?

Cities with the most Amazon Chat Customer Service job openings:

What are the most commonly searched types of Amazon Chat Customer Service jobs?

The most popular types of Amazon Chat Customer Service jobs are:

What states have the most Amazon Chat Customer Service jobs?

States with the most job openings for Amazon Chat Customer Service jobs include:

What job categories do people searching Amazon Chat Customer Service jobs look for?

The top searched job categories for Amazon Chat Customer Service jobs are:

Amazon Chat Customer Service jobs near you
Infographic showing various Amazon Chat Customer Service job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Online Client Service Representative

THE ARMORY OPERATIONS INC

Orlando, FL • On-site

$16 - $21/hr

Full-time

Re-posted 18 days ago

Job description



Role Overview
The Online Client Services Representative serves as the digital face of The Armories. The main goal is to convert online leads into sales and support existing customers across phone, email, text, live chat, CRM, social media, and third-party platforms (like GunBroker and Guns.com).
Key Responsibilities
  • Sales & Lead Conversion: Respond rapidly to web inquiries, handle phone orders, assist with online checkouts, offer price matching, and use promo codes to close sales.
  • Relationship Management: Use CRM software to track customer interests, follow up on missed communications, and build long-term relationships to maximize repeat business.
  • Product Expertise & Support: Provide technical guidance on firearms (models, calibers, operations) and assist with custom pricing, warranty tracking, and compliance research.
  • Operations & Admin: Process FFL (Federal Firearms License) requests, maintain detailed records, and spot business growth opportunities like estate or gun collection acquisitions.
Qualifications Needed
  • Firearms Knowledge: Deep familiarity with manufacturers, models, calibers, ammunition, and operation.
  • Experience: 2+ years in customer service or sales.
  • Skills: Strong multitasking under pressure, high-level written/verbal communication, extreme attention to detail, and patience.
  • Tech Proficiency: Experience with CRM software, Point of Sale (POS) systems, e-commerce backends (CoreWare), phone systems, and Microsoft/Google suites.
Schedule
  • Full-time with hours fluctuating based on online activity, seasonality, and lead volume. Some weekend or after-hours follow-up work is required.