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Airline Customer Service Manager Jobs (NOW HIRING)

Sky Chefs

Airline Catering CDL Driver

Austin, TX · On-site

The Customer Service Airline Catering Driver is responsible for catering aircraft and transporting meals/beverage/equipment to assign flights. They are in charge of providing excellent customer ...

SkyChefs

Airline Catering CDL Driver

Austin, TX · On-site

$24/hr

The Customer Service Airline Catering Driver is responsible for catering aircraft and transporting meals/beverage/equipment to assign flights. They are in charge of providing excellent customer ...

wearegat

Airport Customer Service Agent

Columbia, MO · On-site

GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team ... Work independently, manage tasks without direct supervision, and consistently meet service ...

wearegat

Airport Customer Service Agent

Columbia, MO · On-site

GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team ... Work independently, manage tasks without direct supervision, and consistently meet service ...

wearegat

Airport Customer Service Agent

Dallas, TX · On-site

$17/hr

Customer Service Agent GAT Airline Ground Support is seeking dynamic, capable, and dependable ... Work independently, manage tasks without direct supervision, and consistently meet service ...

wearegat

Airport Customer Service Agent

Dallas, TX · On-site

$17/hr

Customer Service Agent GAT Airline Ground Support is seeking dynamic, capable, and dependable ... Work independently, manage tasks without direct supervision, and consistently meet service ...

wearegat

Airport Customer Service Agent

Kenner, LA · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

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Airline Customer Service Manager information

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How much do airline customer service manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for airline customer service manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does an airline customer service manager do?

An Airline Customer Service Manager oversees the customer service operations at airports or within an airline, ensuring passengers receive timely and effective assistance. They manage customer service staff, handle passenger complaints, resolve service issues, and coordinate with other airport and airline departments. Their goal is to maintain high levels of customer satisfaction while ensuring compliance with airline policies and safety regulations.

What are the key skills and qualifications needed to thrive as an airline customer service manager, and why are they important?

To thrive as an Airline Customer Service Manager, you need expertise in customer service operations, conflict resolution, and a solid understanding of aviation industry regulations, typically supported by a bachelor's degree and relevant experience. Familiarity with airline reservation systems, customer relationship management (CRM) software, and safety protocols is essential. Outstanding leadership, communication, and problem-solving skills help manage teams and ensure positive passenger experiences. These capabilities are vital for maintaining service quality, regulatory compliance, and operational efficiency in a dynamic airport environment.

What are some common challenges faced by airline customer service managers, and how can they be addressed?

Airline Customer Service Managers often encounter challenges such as handling high volumes of passenger complaints during disruptions, managing staff across multiple shifts, and ensuring consistent service quality under pressure. Effective communication, strong problem-solving skills, and the ability to remain calm in stressful situations are essential to address these challenges. Managers typically rely on regular staff training, clear operational procedures, and close collaboration with other airport teams to maintain a positive passenger experience and resolve issues swiftly.

What are the most commonly searched types of Airline Customer Service jobs?

The most popular types of Airline Customer Service jobs are:

What states have the most Airline Customer Service Manager jobs?

States with the most job openings for Airline Customer Service Manager jobs include:

What are popular job titles related to Airline Customer Service Manager jobs?

For Airline Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Airline Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Airline Customer Service Representatives (Arabic, Vietnamese & Chinese Speakers Needed)

Atlanta, GA • On-site

Hallmark Aviation Services
Transportation and Warehousing • 1 - 5K employees
Learn more about Hallmark Aviation Servicesexternal

$18.50/hr

Other

Re-posted 5 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description


"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"
WE ARE HIRING CUSTOMER SERVICE AGENTS FOR PRESTIGEOUS INTERNATIONAL AIRLINES IN ATL - STARTING AT $18.50/hr
Arabic, Vietnamese & Chinese Speakers Needed!!!
Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...
... peace of mind
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at the ATL International Airport. We cater to a distinctive clientele.
SUMMARY
Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our international airline. Great entry-level airline opportunity. Apply today!
Basic Requirements
  • Eager to learn new skills
  • Organized and logical thinker
  • Make quick and rational decisions
  • Problem Solving
  • Ability to adapt quickly to unforeseen situations
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a dynamic environment
  • At least 18 years of age, high school graduate or G.E.D equivalent.
  • Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
  • Background Check, Fingerprinting required
  • English proficient, Arabic, Vietnamese & Chinese languages are a plus.
  • Computer savvy
**DRUG SCREENING REQUIRED AT TIME OF HIRE**
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)
  • Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,
  • Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
  • Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
  • Translate, transcribe when possible
  • Take care when handling company assets and be aware of costs associated with damage
  • Complete accurate cash handling transactions, manifests, and labelling
  • Operate machinery in accordance to operational policies and standards
  • Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
  • Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Varied shifts within a 24 hour clock
* Some overtime
* Occasional lifting of 23 kg; 32 kg with assistance.
* Long periods of standing and walking long distances
* Pulling, pushing and moving large bulky items including carts
* Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items
Environmental Conditions:
Involves continuous people interaction and exposure to aircraft sounds
Equal Employment Opportunity Statement
Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

What Hallmark Aviation Services employees say

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Benefits

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Get the full story on Breakroom

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About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

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