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Airline Assistant Jobs (NOW HIRING)

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

ABM

Airline Passenger Assistant

Sugar Land, TX · On-site

$11/hr

Multiple shifts available Pay: $11.00 per hour Tips Address: 2277 Eisenhower Airport Pkwy, Wichita, KS 67209 We are looking for a reliable and experienced Airline Passenger Assistant, also known as ...

ABM

AIRLINE PASSENGER ASSISTANT

Sugar Land, TX · On-site

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

Airline Passenger Assistant

Lexington, KY · On-site

$12/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

ABM

AIRLINE PASSENGER ASSISTANT

Cleveland, OH · On-site

$13/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

AIRLINE PASSENGER ASSISTANT

Cleveland, OH · On-site

$13/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

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Airline Assistant information

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How much do airline assistant jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for airline assistant in the United States is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.63 per hour, depending on experience, location, and employer.

What is an airline assistant?

Airline Assistants, sometimes referred to as passenger service agents or airline customer service agents, are professionals who help passengers at airports. They assist with tasks such as check-in, ticketing, boarding, handling luggage, and providing information about flights. Airline Assistants also help passengers with special needs, resolve travel issues, and ensure a smooth travel experience. Their role is crucial in maintaining efficient airport operations and high levels of customer satisfaction.

What are the key skills and qualifications needed to thrive as an airline assistant?

To thrive as an Airline Assistant, you need strong customer service abilities, organizational skills, and a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and safety protocols is typically required. Excellent interpersonal skills, patience, and the ability to remain calm under pressure help set top performers apart. These skills ensure efficient passenger processing, safety compliance, and a positive travel experience for all customers.

What are some common challenges faced by airline assistants, and how can they effectively manage them?

Airline Assistants often encounter challenges such as handling difficult passengers, managing tight turnaround times, and adapting to frequent schedule changes. Effective communication skills and a calm, patient demeanor are essential to de-escalate conflicts and provide excellent customer service. Staying organized and flexible helps Airline Assistants manage multiple tasks, such as boarding procedures and safety checks, while maintaining a positive travel experience for passengers. Team collaboration is also important, as Airline Assistants work closely with cabin crew, gate agents, and ground staff to ensure smooth operations.

What is the difference between Airline Assistant vs Flight Attendant?

AspectAirline AssistantFlight Attendant
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, safety training, certification
Work EnvironmentAirport terminals, customer service countersAircraft cabins during flights
Employer & Industry UsageAirlines, airports, travel agenciesAirlines, aviation industry
Common Search & ComparisonCustomer service roles in airportsIn-flight service roles

Airline Assistants primarily work in airports providing customer service, while Flight Attendants work onboard aircraft ensuring passenger safety and comfort. Both roles require customer service skills, but Flight Attendants have additional safety training and certifications. Understanding these differences helps job seekers find the right position in the aviation industry.

How do you become an airline assistant?

To become an airline assistant, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some airlines require training or certification in safety procedures, and proficiency in multiple languages can be advantageous. On-the-job training is often provided, and a flexible schedule is common due to shift work.

How much does an airline assistant get paid?

The average salary for an airline assistant, also known as a customer service agent or flight attendant support staff, ranges from $25,000 to $45,000 per year depending on experience, location, and airline. Entry-level positions typically start around $20,000 to $25,000, with experienced assistants earning higher wages and additional benefits such as travel perks and flexible schedules.
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Airline Assistant jobs near you
Infographic showing various Airline Assistant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,782 per year, or $21 per hour.

Airline Customer Service Agent SEA - English/Japanese Speakers

Pacific Aviation

Seattle, WA • On-site

$21.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 hours ago

Job description

Hourly Pay $21.50 per hour
Join Pacific Aviation at SEA - Where Every Journey Begins with You!
Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport
At Pacific Aviation, we take pride in delivering exceptional service to some of the world's finest airlines. As a Customer Service Agent, you'll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.
Your Role in the Passenger's Journey:
    • Welcome and assist passengers through check-in, boarding, and arrival processes
    • Accurately review travel documents and issue boarding passes
    • Offer bilingual assistance to travelers with questions or concerns
    • Communicate clearly with passengers, coworkers, and airline staff
    • Help maintain a smooth flow of operations in the terminal
    • Ensure compliance with airline procedures and safety standards
    • Contribute to a team that thrives on cooperation, respect, and high-quality service

Requirements
What We're Looking For:
  • Exceptional Customer Service Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
  • Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed.
  • Team Player Mentality - You work well with others and contribute to a positive, collaborative environment.
  • Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks.
  • Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking.

Shifts Available (Part-Time):
4-5-hour shifts available for the following time slot:
    • 9:00 AM - 1:00 PM
    • 10:00PM - 2;00AM - $2.00 per hour additional late night shift pay once probation is successfully completed
    • Must be available to work at least 4 days per week, including weekends and holidays.
    • Must be able to Friday, Saturday and Sunday

Bilingual Preferred:
  • English + Japanese

Benefits
  • Hourly Pay Rate: $21.50
  • Medical, Dental, & Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Company-Provided Uniform
  • Paid Training
  • Referral Bonus Program
  • Cell Phone Plan Reimbursement

"Because Pacific Aviation operates in the international section of Seattle-Tacoma International Airport, all employees must be able to obtain and maintain all required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge. Obtaining and maintaining these credentials may require presentation of certain identification documents and successful completion of any security review, credentialing process, or background check required by the airport, TSA, and/or U.S. Customs and Border Protection."
Ready to Take Off with Pacific Aviation? Apply Today!
If you're ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we'd love to hear from you. Click Apply Now to start your journey with us!
Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply