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Airline Assistant Jobs (NOW HIRING)

ABM

Airline Passenger Assistant

Sugar Land, TX

$11/hr

Multiple shifts available Pay: $11.00 per hour Tips Address: 2277 Eisenhower Airport Pkwy, Wichita, KS 67209 We are looking for a reliable and experienced Airline Passenger Assistant, also known as ...

wearegat

Airline Customer Service Agent

Eugene, OR

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

ABM

Airline Passenger Assistant

Lexington, KY · On-site

$12/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

wearegat

Airline Customer Service Agent

Eugene, OR

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

ABM

Airline Passenger Assistant

Sugar Land, TX · On-site

$11/hr

Multiple shifts available Pay: $11.00 per hour Tips Address: 2277 Eisenhower Airport Pkwy, Wichita, KS 67209 We are looking for a reliable and experienced Airline Passenger Assistant, also known as ...

ABM

AIRLINE PASSENGER ASSISTANT

Sugar Land, TX · On-site

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

AIRLINE PASSENGER ASSISTANT

Cleveland, OH

$13/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

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Airline Assistant information

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How much do airline assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for airline assistant in the United States is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.63 per hour, depending on experience, location, and employer.

What is an airline assistant?

Airline Assistants, sometimes referred to as passenger service agents or airline customer service agents, are professionals who help passengers at airports. They assist with tasks such as check-in, ticketing, boarding, handling luggage, and providing information about flights. Airline Assistants also help passengers with special needs, resolve travel issues, and ensure a smooth travel experience. Their role is crucial in maintaining efficient airport operations and high levels of customer satisfaction.

What are the key skills and qualifications needed to thrive as an airline assistant?

To thrive as an Airline Assistant, you need strong customer service abilities, organizational skills, and a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and safety protocols is typically required. Excellent interpersonal skills, patience, and the ability to remain calm under pressure help set top performers apart. These skills ensure efficient passenger processing, safety compliance, and a positive travel experience for all customers.

What are some common challenges faced by airline assistants, and how can they effectively manage them?

Airline Assistants often encounter challenges such as handling difficult passengers, managing tight turnaround times, and adapting to frequent schedule changes. Effective communication skills and a calm, patient demeanor are essential to de-escalate conflicts and provide excellent customer service. Staying organized and flexible helps Airline Assistants manage multiple tasks, such as boarding procedures and safety checks, while maintaining a positive travel experience for passengers. Team collaboration is also important, as Airline Assistants work closely with cabin crew, gate agents, and ground staff to ensure smooth operations.

What is the difference between Airline Assistant vs Flight Attendant?

AspectAirline AssistantFlight Attendant
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, safety training, certification
Work EnvironmentAirport terminals, customer service countersAircraft cabins during flights
Employer & Industry UsageAirlines, airports, travel agenciesAirlines, aviation industry
Common Search & ComparisonCustomer service roles in airportsIn-flight service roles

Airline Assistants primarily work in airports providing customer service, while Flight Attendants work onboard aircraft ensuring passenger safety and comfort. Both roles require customer service skills, but Flight Attendants have additional safety training and certifications. Understanding these differences helps job seekers find the right position in the aviation industry.

How do you become an airline assistant?

To become an airline assistant, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some airlines require training or certification in safety procedures, and proficiency in multiple languages can be advantageous. On-the-job training is often provided, and a flexible schedule is common due to shift work.

How much does an airline assistant get paid?

The average salary for an airline assistant, also known as a customer service agent or flight attendant support staff, ranges from $25,000 to $45,000 per year depending on experience, location, and airline. Entry-level positions typically start around $20,000 to $25,000, with experienced assistants earning higher wages and additional benefits such as travel perks and flexible schedules.
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Airline Assistant jobs near you
Infographic showing various Airline Assistant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,782 per year, or $21 per hour.

Airline Passenger Assistant

ABM

Sugar Land, TX

$11/hr

Full-time

Re-posted 24 days ago

ABM Industries rating

6.3

Company rating: 6.3 out of 10

Based on 410 frontline employees who took The Breakroom Quiz

173rd of 254 rated facilities management

Job description

Hours: Multiple shifts available
Pay: $11.00 per hour Tips
Address: 2277 Eisenhower Airport Pkwy, Wichita, KS 67209

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.

Passenger services positions are very customer service-oriented and "tipping" is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25-$100 per week.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1 

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
 
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
 
For more information, visit www.abm.com

Required:
Must be 18 years of age or older
No high school diploma, GED or college degree required
No experience required and on the job training provided

Preferred:
One (1) year of customer service experience preferred

Follow safety precautions at all times while transporting passengers
Positive interpersonal interaction with passengers
Comply with all client and/or site security requirements and processes
Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
Assist passengers with baggage retrieval and transport, if necessary
Coordinate assignments with dispatchers and gate Agents, if necessary
Complete thorough Incident Reports

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