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How much do airline agent jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for airline agent in the United States is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.43 per hour, depending on experience, location, and employer.

What does an airline agent do?

An airline agent assists passengers with ticketing, check-in, boarding, and baggage handling at airports. They provide customer service by answering questions, resolving issues, and ensuring that travelers have the correct documents for their flights. Airline agents also coordinate with other airport staff to ensure flights depart on time and safely. Their role is essential for smooth airport operations and a positive passenger experience.

What are some common challenges faced by Airline Agents during peak travel seasons?

During peak travel seasons, Airline Agents often experience higher passenger volumes, which can lead to longer lines, increased stress, and more frequent flight delays or schedule changes. Managing frustrated or anxious travelers while ensuring smooth check-in and boarding processes requires strong communication and problem-solving skills. Adaptability and teamwork are essential, as agents must coordinate closely with colleagues and other airport staff to resolve issues efficiently and maintain a positive passenger experience.

What are the key skills and qualifications needed to thrive as an Airline Agent, and why are they important?

To thrive as an Airline Agent, you need excellent customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and security protocols is often required. Strong communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualifications are crucial for ensuring smooth passenger experiences, operational efficiency, and adherence to safety and regulatory standards.

What is the difference between Airline Agent vs Ticketing Agent?

AspectAirline AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirports, airline officesTravel agencies, airline offices
Employer & IndustryAirlines, airports

Airline Agents and Ticketing Agents both assist travelers and require similar credentials. Airline Agents typically work directly at airports handling check-ins, boarding, and customer service, while Ticketing Agents often work in travel agencies or airline offices focusing on booking and ticketing. Both roles are essential in the airline industry but differ mainly in their specific duties and work settings.

More about Airline Agent jobs
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What states have the most Airline Agent jobs? States with the most job openings for Airline Agent jobs include:
Airline Agent jobs near you
Airline Agent

Airline Agent

TREGO DUGAN AVIATION OF GRAND ISLAND INC

Kalispell, MT • On-site

$20/hr

Part-time

PTO

Posted 5 hours ago

Trego-Dugan Aviation rating

6.5

Company rating: 6.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

29th of 53 rated aviation services

Job description

Job Description


Must be able to work a flexible schedule including nights, weekends, and holidays.  Hours will vary based upon flight schedules. 

Number of weekly hours may increase or decrease due to seasonal flight changes.


Job Description

  • Starting wage $20.00/hour  
  • Paid Time Off
  • Must have a valid driver's license
  • Must pass a 10-year background check and pre-employment drug test
  • Must be able to complete required training
  • Must have open availability 

General Purpose of Job:

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties and Responsibilities:

  • The ideal candidate must be people-oriented, highly motivated, and have a positive and friendly attitude.
  • Processing Customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
  • Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
  • Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.
  • Ensures FAA, Airline, and airport regulations are followed. Enforces safety/security measures and protects sensitive zones.
  • Assists Customers with special needs, i.e., Customers who need assistance in boarding.
  • Loading and uploading baggage on and off the aircraft.
  • Marshaling in the planes and pushing back the aircraft.
  • Excellent communication skills.
  • Work in extreme outdoor conditions.
  • Ability to push/pull/lift 70 lbs. continuously.
  • Able to read and write English; bilingual skills are a plus.
  • Ability to work efficiently under time constraints.
  • Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays
  • Other duties as assigned by the Station Leader.
  • Must be 18 years or older.
  • Must pass a ten (10) year background check and pre-employment drug test.
  • Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
  • Able to attend required training.
  • Valid Driver’s license

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail. Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high-stress situations, be open to change (positive or negative), and to considerable variety in the workplace—willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings, and be understanding and helpful on the job. Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done. Be persistent in the face of obstacles.

Physical Demands:

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements and Qualifications:

Education: High School diploma or equivalent

Company Description

Trego Dugan Aviation (TDA) has been in the aviation service business for more than 50 years. Initially, as a single FBO with 8 employees to the present day family of aviation companies and services, and thousands of dedicated team members in numerous aviation disciplines nation-wide!
We offer five core services – air cargo, airline ground handling, FBO, maintenance and avionics and private jet charter. Still family owned, Trego Dugan delivers business vision, a midwest work ethic and unparalleled integrity.

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