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Airline Agent Jobs (NOW HIRING)

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

Worldwide Flight Services

$20/hr

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of ... Previous experience in an airport, airline, or logistics environment * Knowledge of ticketing ...

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Airline Agent information

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$49

How much do airline agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for airline agent in the United States is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.43 per hour, depending on experience, location, and employer.

What does an airline agent do?

An airline agent assists passengers with ticketing, check-in, boarding, and baggage handling at airports. They provide customer service by answering questions, resolving issues, and ensuring that travelers have the correct documents for their flights. Airline agents also coordinate with other airport staff to ensure flights depart on time and safely. Their role is essential for smooth airport operations and a positive passenger experience.

What are the key skills and qualifications needed to thrive as an airline agent, and why are they important?

To thrive as an Airline Agent, you need excellent customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and security protocols is often required. Strong communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualifications are crucial for ensuring smooth passenger experiences, operational efficiency, and adherence to safety and regulatory standards.

What are some common challenges faced by airline agents during peak travel seasons?

During peak travel seasons, Airline Agents often experience higher passenger volumes, which can lead to longer lines, increased stress, and more frequent flight delays or schedule changes. Managing frustrated or anxious travelers while ensuring smooth check-in and boarding processes requires strong communication and problem-solving skills. Adaptability and teamwork are essential, as agents must coordinate closely with colleagues and other airport staff to resolve issues efficiently and maintain a positive passenger experience.

What is the difference between Airline Agent vs Ticketing Agent?

AspectAirline AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirports, airline officesTravel agencies, airline offices
Employer & IndustryAirlines, airports

Airline Agents and Ticketing Agents both assist travelers and require similar credentials. Airline Agents typically work directly at airports handling check-ins, boarding, and customer service, while Ticketing Agents often work in travel agencies or airline offices focusing on booking and ticketing. Both roles are essential in the airline industry but differ mainly in their specific duties and work settings.

How do I start working for an airline agent?

To become an airline agent, you typically need a high school diploma or equivalent, strong customer service skills, and the ability to work flexible hours. Many employers require on-the-job training, and some positions may prefer prior experience in customer service or travel-related fields.

How much do airline agents get paid?

Airline agents typically earn an average hourly wage between $12 and $20, with annual salaries ranging from approximately $25,000 to $45,000. Compensation can vary based on experience, location, and airline size, and many roles include benefits such as travel privileges and flexible schedules.

How to get a job as an airline agent?

To become an airline agent, candidates typically need a high school diploma or equivalent, strong customer service skills, and the ability to handle stressful situations. Relevant experience in hospitality or retail can be beneficial, and some airlines require certification or training provided after hiring. Applying through airline career portals or staffing agencies is common, and flexibility with work hours is often necessary.
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Airline Agent jobs near you
Infographic showing various Airline Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $46,242 per year, or $22.2 per hour.

Airline Customer Service Agent - Los Angeles, CA

Los Angeles, CA • On-site

Pacific Aviation
Aviation • 501 - 1,000 employees
Learn more about Pacific Aviationexternal

$25/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join Pacific Aviation at LAX – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX)!

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Why You’ll Love This Job:

  • Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.

  • Fast-Paced & Exciting Environment – No two days are the same at the airport!

  • Career Growth Opportunities – We are committed to growing our team members and promoting from within.

  • Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees.

Your Role in the Passenger’s Journey:

  • Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.

  • Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.

  • Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.

  • Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.

  • Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.

Shifts Available (Part-Time):

  • 4–5-hour shifts available between the following time slots:

  • 5:30 AM – 12:00 PM

  • 9:00 AM – 2:30 PM

  • 4:30 PM – 12:45 AM

  • 7:45 PM – 1:30 AM

Must be available to work at least 4 days per week, including weekends and holidays.

Requirements

What We’re Looking For:

  • Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.

  • Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.

  • Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.

  • Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.

  • Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

  • No Airline Experience Needed: Whether you’re starting fresh or coming from another customer-facing industry, we welcome all backgrounds. A great attitude, strong work ethic, and willingness to learn are what matter most—we’ll provide the training and support to help you succeed.

🌍 Bilingual Skills Highly Valued

We welcome candidates who are fluent in English plus another language, including:

Korean

Tagalog

Mandarin

Cantonese

Thai

Hindi or Gujarati

Japanese

French

German

Arabic

Speak another language? Let us know! Multilingual abilities are a strong advantage and may open up additional opportunities within our team.

Benefits

Perks & Benefits:

  • Hourly Pay Rate: $25.00 per hour

  • Medical, Dental, & Vision Insurance

  • 401(k) Retirement Plan

  • Paid Time Off (PTO)

  • Company-Provided Uniform

  • Parking Discounts

  • Paid Training

  • Referral Bonus Program

  • Cell Phone Plan Reimbursement

Apply