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Airline Agent Jobs (NOW HIRING)

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

wearegat

Airline Customer Service Agent

Eugene, OR · On-site

Job Summary As a customer service agent you are the first impression of a passengers airport ... Use airline computer systems to provide flight arrival and departure information, ticketing and ...

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How much do airline agent jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for airline agent in the United States is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.43 per hour, depending on experience, location, and employer.

What does an airline agent do?

An airline agent assists passengers with ticketing, check-in, boarding, and baggage handling at airports. They provide customer service by answering questions, resolving issues, and ensuring that travelers have the correct documents for their flights. Airline agents also coordinate with other airport staff to ensure flights depart on time and safely. Their role is essential for smooth airport operations and a positive passenger experience.

What are some common challenges faced by Airline Agents during peak travel seasons?

During peak travel seasons, Airline Agents often experience higher passenger volumes, which can lead to longer lines, increased stress, and more frequent flight delays or schedule changes. Managing frustrated or anxious travelers while ensuring smooth check-in and boarding processes requires strong communication and problem-solving skills. Adaptability and teamwork are essential, as agents must coordinate closely with colleagues and other airport staff to resolve issues efficiently and maintain a positive passenger experience.

What are the key skills and qualifications needed to thrive as an Airline Agent, and why are they important?

To thrive as an Airline Agent, you need excellent customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and security protocols is often required. Strong communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualifications are crucial for ensuring smooth passenger experiences, operational efficiency, and adherence to safety and regulatory standards.

What is the difference between Airline Agent vs Ticketing Agent?

AspectAirline AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirports, airline officesTravel agencies, airline offices
Employer & IndustryAirlines, airports

Airline Agents and Ticketing Agents both assist travelers and require similar credentials. Airline Agents typically work directly at airports handling check-ins, boarding, and customer service, while Ticketing Agents often work in travel agencies or airline offices focusing on booking and ticketing. Both roles are essential in the airline industry but differ mainly in their specific duties and work settings.

More about Airline Agent jobs
What cities are hiring for Airline Agent jobs? Cities with the most Airline Agent job openings:
What states have the most Airline Agent jobs? States with the most job openings for Airline Agent jobs include:
Airline Agent jobs near you
Airline Customer Service Agent SEA - English/Japanese Speakers

Airline Customer Service Agent SEA - English/Japanese Speakers

Pacific Aviation

Seattle, WA • On-site

$21.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Be an early applicant

Job description

Hourly Pay $21.50 per hourJoin Pacific Aviation at SEA – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Your Role in the Passenger’s Journey:
    • Welcome and assist passengers through check-in, boarding, and arrival processes
    • Accurately review travel documents and issue boarding passes
    • Offer bilingual assistance to travelers with questions or concerns
    • Communicate clearly with passengers, coworkers, and airline staff
    • Help maintain a smooth flow of operations in the terminal
    • Ensure compliance with airline procedures and safety standards
    • Contribute to a team that thrives on cooperation, respect, and high-quality service

Requirements

What We’re Looking For:
  • Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
  • Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
  • Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
  • Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
  • Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
Shifts Available (Part-Time):

4–5-hour shifts available for the following time slot:

    • 9:00 AM – 1:00 PM
    • Must be available to work at least 4 days per week, including weekends and holidays.
    • Must be able to Friday, Saturday and Sunday

Bilingual Preferred:

  • English + Japanese

Benefits

  • Hourly Pay Rate: $21.50
  • Medical, Dental, & Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Company-Provided Uniform
  • Parking Discounts
  • Paid Training
  • Referral Bonus Program
  • Cell Phone Plan Reimbursement
Ready to Take Off with Pacific Aviation? Apply Today!

If you’re ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we’d love to hear from you. Click Apply Now to start your journey with us!

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.