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Airbnb Customer Support Jobs (NOW HIRING)

Airbnb

Senior Software Engineer, Guest & Host

$190K - $220K/yr

... of Airbnb's core product. This role also interacts with a large cross-functional team of partners across product and design, business and partnerships, customer support and more. The Difference You ...

Airbnb

... support possible for the Survivors and restore their status quo. This is a one-year full time ... Interact with Airbnb customers and community members through all current and future channels, both ...

Airbnb

Senior Staff Engineer, Payments Compliance

... Airbnb meets obligations such as Anti-Money Laundering (AML), Know Your Customer (KYC), and ... Lead the technical strategy for expanding KYC capabilities - supporting small and medium businesses ...

Hospitable

Customer Support Advocate (Europe - Remote)

OR · On-site +1

$319K/yr

As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.

Airbnb

Senior Staff Operations Engineer, AIOps

... Airbnb by providing reliable corporate tools, innovative products, and technical support for all ... customer and community value while balancing near- and long-term needs. * You will own the AIOps ...

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Airbnb Customer Support information

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How much do airbnb customer support jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for airbnb customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

Is Airbnb live chat support a real job?

Airbnb customer support roles, including live chat support, are real jobs that involve assisting guests and hosts with inquiries and issues through online chat platforms. These positions typically require good communication skills, familiarity with customer service tools, and may be part-time or full-time depending on the company's needs.

Does Airbnb allow work from home?

Airbnb customer support roles often offer remote work options, allowing employees to work from home depending on the company's policies and the specific position. These roles typically require strong communication skills and familiarity with customer service tools, and may involve a designated home office setup. Availability of remote work can vary by location and role requirements.

Is it hard to get hired by Airbnb?

Airbnb Customer Support roles typically require strong communication skills, problem-solving abilities, and familiarity with customer service tools. The hiring process often involves multiple interview stages, including assessments of technical and interpersonal skills, making it competitive but achievable with relevant experience and preparation.

What are the most common challenges faced by Airbnb Customer Support representatives?

Airbnb Customer Support representatives frequently handle situations involving urgent or complex guest and host concerns, such as last-minute cancellations, booking disputes, or property issues. Managing these cases requires balancing company policies with customer satisfaction, often while working under time constraints. Representatives may also interact with customers from diverse backgrounds and must navigate language barriers or cultural differences. These challenges make adaptability and effective communication vital, but they also provide valuable experience in conflict resolution and customer relations.

Can you work remotely for Airbnb?

Airbnb Customer Support roles can often be performed remotely, depending on the position and location requirements. These jobs typically require strong communication skills, familiarity with customer service tools, and a reliable internet connection. Remote work policies may vary by role and region, so it is important to review specific job postings for details.

What is an Airbnb Customer Support job?

An Airbnb Customer Support job involves assisting guests and hosts with inquiries, issues, and general troubleshooting related to their reservations, payments, and platform use. Responsibilities include responding to customer concerns via chat, email, or phone, resolving conflicts, and providing guidance on Airbnb policies. Strong communication and problem-solving skills are essential to ensure a positive experience for users.

What are the key skills and qualifications needed to thrive in the Airbnb Customer Support position, and why are they important?

To thrive as an Airbnb Customer Support representative, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and Airbnb’s internal systems is typically required. Empathy, patience, and the ability to stay calm under pressure help individuals stand out in this role. These skills enable representatives to efficiently resolve guest and host issues, ensuring a positive brand experience and maintaining customer trust.

More about Airbnb Customer Support jobs
What cities are hiring for Airbnb Customer Support jobs? Cities with the most Airbnb Customer Support job openings:
What are the most commonly searched types of Airbnb Customer Support jobs? The most popular types of Airbnb Customer Support jobs are:
What states have the most Airbnb Customer Support jobs? States with the most job openings for Airbnb Customer Support jobs include:
What job categories do people searching Airbnb Customer Support jobs look for? The top searched job categories for Airbnb Customer Support jobs are:
Airbnb Customer Support jobs near you
Infographic showing various Airbnb Customer Support job openings in the United States as of June 2026, with employment types broken down into 68% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.
Machine Learning Engineer, Customer Support Engineering

Machine Learning Engineer, Customer Support Engineering

Airbnb

Remote

$162K - $186K/yr

Full-time

Posted 22 days ago

Airbnb rating

5.8

Company rating: 5.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

16th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.
The Core ML team in Community Support is the team responsible for adopting the Agentic AI technologies to enable an intelligent, scalable and exceptional customer service experience. We are responsible for developing the Chat AI assistant, Voice AI Assistant and more! The team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will build and leverage cutting edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you'll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
A Typical Day:
  • Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • Learn and share the latest AI/ML technologies with the team.

Your Expertise:
  • PhD or Master's degree w/ 3+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field - or equivalent industry experience
  • Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
  • Experience building Agentic AI systems - including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
  • Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
  • Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$162,000-$186,000 USD

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