To thrive in a Dumbo House role (such as operations, hospitality, or management at Soho House's Dumbo House location), you need a background in high-end hospitality or customer service, with proven experience in restaurant, bar, or private member club environments. Familiarity with reservation software, POS systems, and food safety certifications is often necessary. Exceptional interpersonal skills, attention to detail, and the ability to cultivate a welcoming environment are valuable soft skills. These qualifications and qualities are important because they enable you to provide an outstanding member experience in a fast-paced, exclusive hospitality setting.