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Assistant General Manager — Don’t Matter

Location: DUMBO, Brooklyn, NY
Employment Type: Full-Time
Compensation: $75,000–$85,000 annually, based on experience
Schedule: 5 days per week — 4 active floor/service days + 1 dedicated administrative and development day
Availability: Nights, weekends, holidays, and late-night availability required

About Don’t Matter

Don’t Matter is a listening lounge in DUMBO, Brooklyn, built around music, cocktails, food, culture, and thoughtful hospitality.

Our indoor listening lounge and outdoor deck come together to create an experience that is polished, energetic, intentional, and highly personal.

We are looking for an experienced Assistant General Manager who wants to lead the floor — not manage from the office.

The Role

This is a floor-first management position.

Four days each week, you will actively run service: leading the FOH team, maintaining service standards, coordinating departments, solving problems in real time, and ensuring the room operates at a high level from open through close.

Your fifth day will focus on reviewing service, identifying opportunities to improve the floor, training and developing the team, interviewing candidates, and preparing recommendations for the week ahead.

You will work closely with our Creative Director, Beverage Director, Director of Operations, and Executive Chef to turn each department's vision into one cohesive guest experience.

Your responsibility is to make sure music, atmosphere, cocktails, food, hospitality, timing, and service execution all work together on the floor.

Four Floor Days

When you are scheduled for service, you own the room.

You will:

• Lead FOH operations from pre-shift through closing

• Maintain a strong, visible management presence throughout service

• Lead, coach, and support servers, bartenders, bussers, and service staff

• Coordinate communication between the floor, bar, kitchen, management, and creative teams

• Work closely with the Creative Director, Beverage Director, Director of Operations, and Executive Chef to continuously improve the guest experience

• Ensure food, beverage, music, lighting, atmosphere, timing, and hospitality come together seamlessly

• Translate creative and operational direction into consistent execution during service

• Conduct focused and effective pre-shift meetings

• Monitor service quality and correct issues in real time

• Identify bottlenecks before they impact the guest experience

• Maintain awareness of every section and department throughout the shift

• Step into service wherever needed during high-volume periods

• Coach employees in real time and maintain accountability to service standards

• Handle guest concerns and service recovery professionally and decisively

• Manage VIP and high-profile guest interactions with professionalism and discretion

• Maintain proper control of comps, voids, discounts, cash handling, and closing procedures

• Ensure side work, cleanliness, organization, and closing standards are completed

• Lead the end-of-night manager close

• Communicate important service, staffing, facility, and operational issues to department leaders and ownership

This position is not intended to replace the Host or Maître d’. The AGM supports those positions as a manager while remaining focused on the overall operation, execution, and quality of the floor.

One Admin / Development Day

One day each week will be dedicated to stepping back from service and making the operation better.

This day will include:

• Reviewing the previous week's services and identifying what worked and what needs improvement

• Reviewing guest feedback, service issues, team performance, and operational bottlenecks

• Making clear recommendations to improve floor flow, service standards, staffing, communication, timing, and the overall guest experience

• Working with the Director of Operations on staffing needs and schedule recommendations

• Assisting with schedule preparation, with the final schedule reviewed and finalized by the Director of Operations

• Conducting interviews and helping identify strong candidates for FOH positions

• Training and onboarding new employees

• Providing ongoing coaching and development for existing team members

• Identifying training gaps and creating focused refreshers for the team

• Reviewing upcoming events, programming, VIPs, and high-volume services

• Coordinating with the Creative Director, Beverage Director, Executive Chef, and Director of Operations on upcoming floor needs

• Reviewing Toast reporting, comps, voids, discounts, and service trends when relevant

• Updating or recommending improvements to SOPs, checklists, and service standards

• Following up on operational or facility issues affecting service

• Preparing priorities and recommendations for the upcoming week

The goal of the admin day is not paperwork for the sake of paperwork.

It is to study the operation, improve the floor, develop the team, and make the next week of service stronger than the last.

What We Need

We are not looking for someone who simply wants an AGM title.

We are looking for a serious hospitality operator.

You should have:

• 3+ years of management experience in a strong restaurant, cocktail bar, lounge, nightlife, or upscale hospitality environment

• Proven experience independently running a busy floor

• Strong Toast POS experience

• Working knowledge of Resy and reservation-driven restaurant operations

• Experience managing multiple departments simultaneously

• Strong understanding of elevated hospitality and service standards

• Strong leadership and staff-development skills

• Experience interviewing, training, and developing hospitality teams

• Ability to collaborate effectively with culinary, beverage, creative, and operations leadership

• Confidence to make decisions and hold the team accountable

• Excellent service-recovery instincts

• Strong organizational and administrative skills

• Experience with labor awareness, cash controls, and manager reporting

• Excellent written and verbal communication

• Ability to remain calm, decisive, and professional during high-volume service

• High attention to detail

• Comfort working around celebrities, VIPs, and high-profile guests with complete professionalism and discretion

• Open availability for evenings, weekends, holidays, and late nights

What Success Looks Like

We expect you to know what is happening in the room before someone has to tell you.

You see when a server is falling behind.

You recognize when the bar is getting backed up.

You know when communication with the kitchen is breaking down.

You notice when food or drinks are taking too long.

You understand when the energy of the room isn't right.

You recognize when music, lighting, service, food, or beverage execution isn't coming together the way it should.

And you act.

Then, on your admin day, you look back at those moments and ask:

How do we make this better next week?

The right AGM doesn't just manage service. They help improve the system behind the service.

Ownership Mentality

We want someone who treats the operation like it matters.

That means:

• Problems don't simply get passed along — you take ownership of solving them

• Standards remain consistent whether ownership is present or not

• Staff are coached and held accountable

• Guest issues are addressed quickly and professionally

• Details are followed through until completed

• Department leaders stay informed

• You identify problems before they become emergencies

• You bring solutions and recommendations, not just problems

• You actively look for ways to improve the floor every week

If you prefer spending most of your management shift in an office, this is not the position for you.

If you love being on the floor, developing people, coordinating multiple departments, solving problems, and continuously improving an operation, we want to meet you.

Growth Opportunity

This role is designed for someone who wants to grow with Don’t Matter.

As the operation develops, there will be opportunities for a strong AGM to take on greater responsibility across operations, team leadership, training, service development, and future growth of the concept.

We are looking for someone who can prove they can own the floor today and develop into a larger leadership role tomorrow.

Your growth will be driven by your ability to:

• Build and develop a strong team

• Create consistency in service

• Improve systems and execution

• Lead independently

• Work effectively across departments

• Bring thoughtful ideas and solutions to leadership

• Take on increasing responsibility as the business grows

Why Don’t Matter

You will work directly with ownership and closely with the Creative Director, Beverage Director, Director of Operations, and Executive Chef to shape:

• Service standards

• Food and beverage execution

• Music and atmosphere

• Team culture

• Training

• Guest experience

• Operational systems

• Events and programming

• Floor management

• The continued evolution of Don’t Matter

This is an opportunity to become an important operational leader within the business — not simply fill a management shift.

To Apply

Please submit your resume along with a short introduction describing:

• Your current or most recent management position

• The type and volume of operation you managed

• Your experience running a floor

• Your Toast and Resy experience

• The size of the team you have managed

• Your experience training and developing staff

• Your availability

Don’t Matter is an equal opportunity employer. Employment decisions are made without regard to protected characteristics under applicable federal, New York State, and New York City law.