... support possible for the Survivors and restore their status quo. This is a one-year full time ... Interact with Airbnb customers and community members through all current and future channels, both ...
... support possible for the Survivors and restore their status quo. This is a one-year full time ... Interact with Airbnb customers and community members through all current and future channels, both ...
Senior Staff Machine Learning Engineer, Guest & Host
$244K - $305K/yr
We believe our current customer experiences in these domains are only scratching the surface of the ... Airbnb. A Typical Day: * Envision, champion, and support the development of novel ML systems ...
Senior Staff Machine Learning Engineer, Guest & Host
$244K - $305K/yr
We believe our current customer experiences in these domains are only scratching the surface of the ... Airbnb. A Typical Day: * Envision, champion, and support the development of novel ML systems ...
... Airbnb by providing reliable corporate tools, innovative products, and technical support for all ... customer and community value while balancing near- and long-term needs. * You will own the AIOps ...
... Airbnb by providing reliable corporate tools, innovative products, and technical support for all ... customer and community value while balancing near- and long-term needs. * You will own the AIOps ...
... Airbnb meets obligations such as Anti-Money Laundering (AML), Know Your Customer (KYC), and ... Lead the technical strategy for expanding KYC capabilities - supporting small and medium businesses ...
... Airbnb meets obligations such as Anti-Money Laundering (AML), Know Your Customer (KYC), and ... Lead the technical strategy for expanding KYC capabilities - supporting small and medium businesses ...
Virtual Customer Support Specialist - WFH
Hampton, VA · On-site +1
Performance-Based Rewards Earn prizes including Jeep Wranglers, MacBook Pros, and Airbnb getaways ... Our team works with pre-qualified clients, focusing on customer service, needs analysis, and ...
Virtual Customer Support Specialist - WFH
Hampton, VA · On-site +1
Performance-Based Rewards Earn prizes including Jeep Wranglers, MacBook Pros, and Airbnb getaways ... Our team works with pre-qualified clients, focusing on customer service, needs analysis, and ...
As the Staff Customer Support Advocate, you will champion exceptional customer experiences while ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
As the Staff Customer Support Advocate, you will champion exceptional customer experiences while ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
Staff Customer Support Advocate (North America - Remote)
OR · Remote
$343K/yr
As the Staff Customer Support Advocate, you will champion exceptional customer experiences while ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
Quick apply
Staff Customer Support Advocate (North America - Remote)
OR · Remote
$343K/yr
As the Staff Customer Support Advocate, you will champion exceptional customer experiences while ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
Staff Customer Support Advocate (North America - Remote)
OR · Remote
$343K/yr
As the Staff Customer Support Advocate, you will champion exceptional customer experiences while ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
Staff Customer Support Advocate (North America - Remote)
OR · Remote
$343K/yr
As the Staff Customer Support Advocate, you will champion exceptional customer experiences while ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... Support the team's internal operating model by contributing to goal-setting, roadmap development ...
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... Support the team's internal operating model by contributing to goal-setting, roadmap development ...
WFH Customer Support Representative (Entry Level)
Spokane Valley, WA · On-site +1
$16 - $21.75/hr
Exclusive Rewards Earn performance-based prizes including Jeep Wranglers, MacBook Pros, Airbnb ... Support clients through phone, Zoom, and virtual communication platforms * Build positive client ...
WFH Customer Support Representative (Entry Level)
Spokane Valley, WA · On-site +1
$16 - $21.75/hr
Exclusive Rewards Earn performance-based prizes including Jeep Wranglers, MacBook Pros, Airbnb ... Support clients through phone, Zoom, and virtual communication platforms * Build positive client ...
Customer Support Advocate (North America - Remote)
OR · Remote
$281K/yr
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
Quick apply
Customer Support Advocate (North America - Remote)
OR · Remote
$281K/yr
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
Customer Support Advocate (North America - Remote)
OR · Remote
$281K/yr
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
Customer Support Advocate (North America - Remote)
OR · Remote
$281K/yr
As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support ... Very special kudos if you are an Airbnb host or have been working with a short-term rental business.
Support the team's internal operating model by contributing to goal-setting, roadmap development ... Customer service orientation and a commitment to delivering a high-quality employee experience
Support the team's internal operating model by contributing to goal-setting, roadmap development ... Customer service orientation and a commitment to delivering a high-quality employee experience
Customer Service Representative
Box Elder, SD · On-site
$18 - $19/hr
... support * Experience handling customer calls, emails, confirmations, or scheduling * Experience with room bookings, campground reservations, Airbnb, or guest check-in/check-out is a plus * Prior ...
Customer Service Representative
Box Elder, SD · On-site
$18 - $19/hr
... support * Experience handling customer calls, emails, confirmations, or scheduling * Experience with room bookings, campground reservations, Airbnb, or guest check-in/check-out is a plus * Prior ...
Customer Service Representative
Box Elder, SD · On-site
$17 - $19/hr
... support Experience handling customer calls, emails, confirmations, or scheduling Experience with room bookings, campground reservations, Airbnb, or guest check-in/check-out is a plus Prior experience ...
Customer Service Representative
Box Elder, SD · On-site
$17 - $19/hr
... support Experience handling customer calls, emails, confirmations, or scheduling Experience with room bookings, campground reservations, Airbnb, or guest check-in/check-out is a plus Prior experience ...
... Airbnb, Forter and beyond. We're hiring a Manager of Customer Success to lead and scale success ... Partner with Sales, Product, Customer Support, and Marketing to align on go-to-market motions ...
... Airbnb, Forter and beyond. We're hiring a Manager of Customer Success to lead and scale success ... Partner with Sales, Product, Customer Support, and Marketing to align on go-to-market motions ...
Head of Customer Success (Mid-Market and SMB)
New York, NY · On-site
$150K - $250K/yr
... Airbnb, Forter and beyond. We're hiring a Manager of Customer Success to lead and scale success ... Partner with Sales, Product, Customer Support, and Marketing to align on go‑to‑market motions ...
Head of Customer Success (Mid-Market and SMB)
New York, NY · On-site
$150K - $250K/yr
... Airbnb, Forter and beyond. We're hiring a Manager of Customer Success to lead and scale success ... Partner with Sales, Product, Customer Support, and Marketing to align on go‑to‑market motions ...
... Airbnb, Forter and beyond. We're hiring a Manager of Customer Success to lead and scale success ... Partner with Sales, Product, Customer Support, and Marketing to align on gotomarket motions ...
... Airbnb, Forter and beyond. We're hiring a Manager of Customer Success to lead and scale success ... Partner with Sales, Product, Customer Support, and Marketing to align on gotomarket motions ...
Join our program supporting Airbnb's Luxe program as a Home Consultant and help us uphold the ... Preferred but not required: background in hospitality, customer service, interior design, real ...
Join our program supporting Airbnb's Luxe program as a Home Consultant and help us uphold the ... Preferred but not required: background in hospitality, customer service, interior design, real ...
Airbnb Customer Support information
See salary details
$13.76 is the 25th percentile. Wages below this are outliers.
$10.82 - $15.03
36% of jobs
The median wage is $17.41 / hr.
$15.03 - $19.25
25% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$19.25 - $23.47
16% of jobs
$23.47 - $27.69
6% of jobs
$27.69 - $31.91
2% of jobs
$31.91 - $36.12
4% of jobs
$36.12 - $40.34
4% of jobs
$40.34 - $44.56
3% of jobs
$44.56 - $48.78
0% of jobs
$48.78 - $52.99
0% of jobs
$52.99 - $57.21
3% of jobs
$10
$23
$57
How much do airbnb customer support jobs pay per hour?
What are the most common challenges faced by Airbnb Customer Support representatives?
Airbnb Customer Support representatives frequently handle situations involving urgent or complex guest and host concerns, such as last-minute cancellations, booking disputes, or property issues. Managing these cases requires balancing company policies with customer satisfaction, often while working under time constraints. Representatives may also interact with customers from diverse backgrounds and must navigate language barriers or cultural differences. These challenges make adaptability and effective communication vital, but they also provide valuable experience in conflict resolution and customer relations.
What is an Airbnb Customer Support?
An Airbnb Customer Support job involves assisting guests and hosts with inquiries, issues, and general troubleshooting related to their reservations, payments, and platform use. Responsibilities include responding to customer concerns via chat, email, or phone, resolving conflicts, and providing guidance on Airbnb policies. Strong communication and problem-solving skills are essential to ensure a positive experience for users.
What are the key skills and qualifications needed to thrive in Airbnb Customer Support?
To thrive as an Airbnb Customer Support representative, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and Airbnb’s internal systems is typically required. Empathy, patience, and the ability to stay calm under pressure help individuals stand out in this role. These skills enable representatives to efficiently resolve guest and host issues, ensuring a positive brand experience and maintaining customer trust.

Airbnb rating
6.1
Based on 10 frontline employees who took The Breakroom Quiz
15th of 21 rated holiday rentals
Job description
The Difference You Will Make:
We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking.
The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.
This is a one-year full time position based in Korea. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.
As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.
A Typical Day:
The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.
Complex case management: Has "perfected the core" of your role of providing the highest level of service to our community
- Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone
- End-to-end management of complex cases with the objective to resolve customers' issues based on workflows & management guidelines
- Recognize case type/severity and work cases correctly according to your service's scope, escalating accurately to other teams when appropriate
- Takes on casework at a degree of severity/complexity under close supervision
- Ability to recognize & assess threatening & risky behaviors
- Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval
- Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work
- Understands multiple perspectives on a topic or situation
- Able to evaluate and present multiple options for addressing a problem
- Can be brought to engage more with senior stakeholders with help from management
Combining efficiency with quality:
- Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution
Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed
- Help document ways of working, best practices, and the norms for your service(s) as requested by management
- Provides technical/functional/SME to less experienced members of the team.
Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners
- Displays openness and approachability when resolving issues
- Understands key drivers of your role and how they relate to one another
Your Expertise:
Your background & experience- 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts
- Hospitality experience is a plus, in particular working for technology platforms.
- Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs
- Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials
- Very good interpersonal and communication skills, both written and spoken, including conflict resolution.
- Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time
- Basic computer literacy, including Apple/Mac OS and Google Suite
- Language proficiency in both English and Korea
- Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders
- Ability to adapt to new tasks and responsibilities as needed.
- Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
- Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
#ind
About Airbnb
Sourced by ZipRecruiter
Industry
Hospitality services
Company size
5,001 - 10,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2007