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Airbnb Customer Support Jobs (NOW HIRING)

Airbnb

... support possible for the Survivors and restore their status quo. This is a one-year full time ... Interact with Airbnb customers and community members through all current and future channels, both ...

Airbnb

Senior Staff Operations Engineer, AIOps

... Airbnb by providing reliable corporate tools, innovative products, and technical support for all ... customer and community value while balancing near- and long-term needs. * You will own the AIOps ...

Airbnb

Senior Staff Software Engineer, Payments

... Airbnb meets obligations such as Anti-Money Laundering (AML), Know Your Customer (KYC), and ... Lead the technical strategy for expanding KYC capabilities - supporting small and medium businesses ...

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How much do airbnb customer support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for airbnb customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Airbnb Customer Support representatives?

Airbnb Customer Support representatives frequently handle situations involving urgent or complex guest and host concerns, such as last-minute cancellations, booking disputes, or property issues. Managing these cases requires balancing company policies with customer satisfaction, often while working under time constraints. Representatives may also interact with customers from diverse backgrounds and must navigate language barriers or cultural differences. These challenges make adaptability and effective communication vital, but they also provide valuable experience in conflict resolution and customer relations.

What is an Airbnb Customer Support?

An Airbnb Customer Support job involves assisting guests and hosts with inquiries, issues, and general troubleshooting related to their reservations, payments, and platform use. Responsibilities include responding to customer concerns via chat, email, or phone, resolving conflicts, and providing guidance on Airbnb policies. Strong communication and problem-solving skills are essential to ensure a positive experience for users.

What are the key skills and qualifications needed to thrive in Airbnb Customer Support?

To thrive as an Airbnb Customer Support representative, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and Airbnb’s internal systems is typically required. Empathy, patience, and the ability to stay calm under pressure help individuals stand out in this role. These skills enable representatives to efficiently resolve guest and host issues, ensuring a positive brand experience and maintaining customer trust.

More about Airbnb Customer Support jobs
What cities are hiring for Airbnb Customer Support jobs? Cities with the most Airbnb Customer Support job openings:
What are the most commonly searched types of Airbnb Customer Support jobs? The most popular types of Airbnb Customer Support jobs are:
What states have the most Airbnb Customer Support jobs? States with the most job openings for Airbnb Customer Support jobs include:
What job categories do people searching Airbnb Customer Support jobs look for? The top searched job categories for Airbnb Customer Support jobs are:
Airbnb Customer Support jobs near you
Infographic showing various Airbnb Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Product Manager, Relevance and Personalization

Airbnb

San Francisco, CA • On-site

Full-time

Re-posted 2 days ago

Airbnb rating

6.1

Company rating: 6.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

15th of 21 rated holiday rentals

Job description

Job Summary:
Airbnb is a global platform that connects hosts and guests, and they are seeking a Product Manager for their Relevance & Personalization team. This role involves setting the strategy and executing AI systems that enhance guest experiences and host success, while collaborating with cross-functional teams to drive bookings and satisfaction at scale.
Responsibilities:
• Define and drive the roadmap for Airbnb's relevance and personalization platform — from natural language query understanding to multi-turn, context-aware discovery experiences
• Make prioritization calls that balance multiple competing objectives: guest experience, host success, revenue, fairness, and marketplace health
• Partner with ML engineers and applied researchers to shape model strategy, evaluation frameworks, and experimentation design
• Align cross-functional partners — Guest, Host, MarTech, Trust & Safety, Customer Support — on shared goals and sequencing
• Drive the Tripcycle vision: ensuring R&P's intelligence layer connects across the full trip lifecycle, from inspiration through post-trip
• Design and oversee A/B experiments with rigorous metric design and long-term effect measurement
• Translate complex technical tradeoffs into clear decisions for engineering teams and concise narratives for leadership
• Foster an environment where engineers and product managers collaborate on building the future
• Stay close to guests and hosts: synthesize user research, marketplace data, and competitive signals to sharpen your intuition and refine strategy
Qualifications:
Required:
• 10+ years of product management experience, with at least 3 years on ML, search, recommendations, or AI-powered products at scale
• Track record of owning strategy and roadmap for technically complex systems — not just managing features, but setting direction and making hard prioritization calls
• Strong experimentation fluency: comfortable designing A/B tests, interpreting counterfactual results, and reasoning about proxy metrics vs. long-term outcomes
• Experience working on two-sided marketplaces or platforms where you balanced supply-side and demand-side tradeoffs
• Ability to earn the respect of Staff and Principal-level engineers and researchers — you don't need to write code, but you need to engage at a level that builds credibility
• Clear, structured communicator who can distill complex technical tradeoffs for executives and translate strategic intent into actionable guidance for engineers
Preferred:
• Experience with LLM-based products in production — ideally involving evaluation challenges, latency constraints, or safety and guardrail work
• Familiarity with reinforcement learning, contextual bandits, or explore/exploit frameworks in a product context
• Background working alongside applied researchers or with teams that publish externally
Company:
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. Founded in 2008, the company is headquartered in San Francisco, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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