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What is the difference between Aimbridge vs Hotel Front Desk Agent?

AspectAimbridgeHotel Front Desk Agent
CredentialsTypically requires hospitality or customer service experience, sometimes certifications in hospitality managementHigh school diploma or equivalent; customer service skills often preferred
Work EnvironmentHotels, resorts, and hospitality management companiesFront desk of hotels, resorts, and lodging establishments
Employer & Industry UsageUsed by hotel management companies like Aimbridge HospitalityCommonly employed directly by hotels and resorts
Search & Comparison IntentPeople comparing hotel management roles with operational or administrative positionsIndividuals seeking front desk or guest service roles in hotels

In summary, Aimbridge refers to a hospitality management company that oversees multiple hotel properties, often employing roles like hotel front desk agents. A Hotel Front Desk Agent is a specific role within hotels, focusing on guest services. While Aimbridge manages hotel operations, the front desk agent is a frontline staff member working directly with guests.

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Aimbridge jobs near you
Marriott Lancaster Hotel - Administrative Assistant-Engineering

Marriott Lancaster Hotel - Administrative Assistant-Engineering

Aimbridge Hospitality

Lancaster, PA • On-site

$19 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Aimbridge Hospitality rating

5.8

Company rating: 5.8 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

66th of 105 rated hotels

Job description

Join our awesome team of maintenance technicians/engineers! This position is critical to keep the department running smoothly regarding the clerical and administrative functions. If you have prior experience with calling and scheduling vendors, preparation and maintaining purchase orders, filing, and working closely with a great team, this could be your dream job!
Performs all basic administrative functions in the Engineering department and responsible for ensuring the efficient operation in accordance with Aimbridge Hospitality standards.
QUALIFICATIONS:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Ability to type 55 wpm
  • Proficient with Microsoft operating systems, OnQ and Sales Pro Enterprise
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

RESPONSIBILITIES:
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands.
  • Maintain high standards of personal appearance and grooming, which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Be familiar with all Aimbridge Hospitality policies and house rules.
  • Answer all incoming telephone calls.
  • Keep all files updated and organized.
  • Order materials and supplies as necessary.
  • Collect and distribute department mail.
  • Type purchase orders.
  • Log and maintain records of purchase orders.
  • Dispatch work orders.
  • Process and file all log sheets.
  • Participate in all department inventories.
  • Participate in departmental payroll processing.
  • Attend meetings as necessary and take minutes as required.
  • Ensure employees are at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Any other duties as required.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:
Boasting a central location in downtown Lancaster, this hotel combines the Beaux Arts-style façade of the former Watt & Shand Department Store with state-of-the-art technology and modern décor. Rooms at the Lancaster Marriott at Penn Square are equipped with 32-inch LCD TVs and plug-in panels for electronic devices. Guests can soak in the indoor swimming pool, relax in the jacuzzi or opt for working out at the in-house fitness center. Free Wi-Fi can be accessed in the modern airy hotel's lobby and in all public areas.
Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

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About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

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