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Aimbridge information

What is the difference between Aimbridge vs Hotel Front Desk Agent?

AspectAimbridgeHotel Front Desk Agent
CredentialsTypically requires hospitality or customer service experience, sometimes certifications in hospitality managementHigh school diploma or equivalent; customer service skills often preferred
Work EnvironmentHotels, resorts, and hospitality management companiesFront desk of hotels, resorts, and lodging establishments
Employer & Industry UsageUsed by hotel management companies like Aimbridge HospitalityCommonly employed directly by hotels and resorts
Search & Comparison IntentPeople comparing hotel management roles with operational or administrative positionsIndividuals seeking front desk or guest service roles in hotels

In summary, Aimbridge refers to a hospitality management company that oversees multiple hotel properties, often employing roles like hotel front desk agents. A Hotel Front Desk Agent is a specific role within hotels, focusing on guest services. While Aimbridge manages hotel operations, the front desk agent is a frontline staff member working directly with guests.

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For Aimbridge jobs in Florida, the most frequently searched job titles are:

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Cities in Florida with the most Aimbridge job openings:

Aimbridge jobs near you
Infographic showing various Aimbridge job openings in Florida as of August 2026, with employment types broken down into 25% Full Time, 25% Part Time, and 50% Temporary. Highlights an 100% In-person job distribution.

Henderson Beach Resort - Room Reservationist

Aimbridge Hospitality

Destin, FL • On-site

$15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Aimbridge Hospitality rating

6.0

Company rating: 6.0 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

63rd of 107 rated hotels

Job description

The Room Reservationist is responsible for handling reservations in a friendly and efficient manner, and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.
QUALIFICATIONS:
  • College course work in related field helpful.
  • Experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.

RESPONSIBILITIES:
  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Answer all incoming calls promptly, in a friendly, efficient and courteous manner.
  • Be able to answer guest inquiries about hotel services, facilities and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Continually update Central Reservations on rates and availability, maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, to include V.I.P. reservations, packages and discounts.
  • Compile and input all necessary information for the required Rooms Merchandising meetings.
  • Promptly, efficiently and accurately, book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
  • Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
  • Employees must, at all times, be friendly, helpful and courteous to guests, managers and all their fellow employees.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights, group ceiling status, and possible problem situations.
  • Perform any other duties as requested by management.
  • Attend meetings as required by management.
  • Be able to perform all duties of Reservations Agent and assist as needed at front desk.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:
The Henderson offers a refined, coastal workplace where modern luxury meets classic resort charm. Located along Florida's Emerald Coast, the property provides team members with a dynamic environment surrounded by the natural beauty of Destin and the Gulf of Mexico. Staff support a wide range of guest experiences, from poolside relaxation to outdoor recreation, cultural activities, and local entertainment. It's an engaging setting for hospitality professionals who enjoy working in a scenic, resort-style atmosphere.
Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

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About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

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