Agricultural Customer Success Jobs in Decatur, IL

Perform in the field service repairs on agricultural equipment. This position covers the agricultural market in the following Western Illinois territory. Counties included, but not limited to: Knox, Peoria, Fulton, Mason, and McDonough county.

• Perform in field service and repairs focusing primarily on Terragators, Rogators, Claas Lexion combines, Fendt, Massey Ferguson and Challenger Tractors and other CAT Ag products.
• Troubleshoot and repair hydraulic, electrical and all other systems.
• Focus on establishing and maintaining service-oriented relationships with customers.
• Use computer and parts books to look up certain parts.
• Complete service reports and all other paperwork before and after repairs are made.
• May perform other related duties as requested and/or assigned.

• Successful completion of a formal technical training program preferred or equivalent Ag machinery experience and knowledge required.
• Electrical and hydraulic diagnostic and troubleshooting skills needed
• Basic computer skills are needed, especially with programs such as Microsoft, Excel, Outlook, and CAT Programs.
• Must be able to work independently and provide excellent customer service.
• Maintain quality service by leaving customer's equipment appearance in excellent condition and fix all maintenance issues.
• Excellent communication skills are needed.
• To be successful in this position you must be able to work in a fast paced environment.
• Must be a self-started and able to adapt to change.
• Willingness to work overtime and weekends when needed.
• Must reside centrally within designated territory or willingness to relocation within designated territory.
• High School Diploma or equivalent required.
• Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Altorfer Inc. offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k) and Additional 401(k) Contribution
• Paid Holidays
• Paid Parental Leave and Funeral Leave        
• Vacation: 40 hours of vacation after 1 year of full-time employment
• Sick: 40 hours of sick after 1 year of full-time employment
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: Min: $32.17 per hour Max: $43.13 per hour

This position will spend a good portion of time being outdoors working in agricultural fields, exposed to elements of weather, dust, dirt, different types of vegetation's, causing allergic reactions. May work in an office environment and travel to customer's work sites. May on a continuous basis walk, bend and lift up to 75lbs. Must be able to climb/operate machinery and various types of farm equipment. The noise level in the work environment is usually moderate to high. May sit at a desk for a period of time to answer phone calls or use a keyboard to complete documents and communicate through email. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.