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Customer Support Associate Jobs in Decatur, IL (NOW HIRING)

Primient

Associate, Customer Excellence

Decatur, IL · On-site

$14 - $19.50/hr

Associate, Customer Excellence | Primient About Primient Primient is a century old company with an ... Primient supports a culture of inclusion that respects individual strengths, views, and experiences.

Primient

Associate, Customer Excellence

Decatur, IL · On-site

$14 - $19.50/hr

Associate, Customer Excellence | Primient About Primient Primient is a century old company with an ... Primient supports a culture of inclusion that respects individual strengths, views, and experiences.

Family Dollar

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate I

Lincoln, IL · On-site

$14.25 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate I

Clinton, IL · On-site

$15 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Decatur, IL

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Forsyth, IL · On-site

$13.25 - $18.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Clinton, IL

$15 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate I

Decatur, IL · On-site

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Lincoln, IL

$14.25 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Decatur, IL

$14 - $19.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Decatur, IL

Customer Support Associate information

See Decatur, IL salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer support associate in Decatur, IL is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.40 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Decatur, IL?

The most popular types of Customer Support jobs in Decatur, IL are:

What job categories do people searching Customer Support Associate jobs in Decatur, IL look for?

The top searched job categories for Customer Support Associate jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Customer Support Associate jobs?

Cities near Decatur, IL with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Decatur, IL as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,384 per year, or $19.4 per hour.

Associate, Customer Excellence

Primient

Decatur, IL • On-site

$14 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Associate, Customer Excellence | PrimientAbout Primient

Primient is a century old company with an entrepreneurial spirit. We are a leading producer of food and industrial ingredients made from plant-based, renewable sources. We deliver value through deep technical, commercial, and operational excellence that is backed by our long-standing corn wet milling heritage. Wherever we are in the process, from field to customer, our priorities are focused on ensuring we produce the safest, highest quality products through practices that uphold both our responsibility and commitments to the challenge and drive for excellence, our people and our planet. We are a privately held company with locations across the US, Mexico, Poland, and Brazil. We're investing in our plants and people to unlock our potential in the industrial and food sectors. Guided by our values of Safety, Excellence, Integrity, and Growth, we're focused on growing our business, our reputation, and the career of every teammate.

Job Description
About the Role

The Associate, Customer Service sits within Customer Service and is dedicated to providing a high level of service to both internal and external customers. Partnering with sales, this role manages customer relationships and sets expectations to ensure customer satisfaction. As the primary point of contact, the Associate, Customer Service acts as the liaison across multiple departments, ensuring effective communication among stakeholders.

The role is responsible for account management responsibilities from order entry to invoicing and helping to drive the company's strategy forward as a valued added supplier.

Key responsibilities: Associate, Customer Service

  • Customer Interaction and Order Management: Serve as first point of contact for customers, managing orders, contracts, quotes, and tracking shipments. Ensure accuracy for export documentation and respond to product information requests.

  • Cross-Functional Collaboration: Collaborate with internal teams (Supply Chain, Sales, Transportation, Production Planning) to address customer concerns, resolve delays, and manage communication.

  • Complaint and Claims Resolution: Process quality notifications, returns, claims and invoices, promptly to maintain strong customer relationships.

  • EDI and Data Management: Manage electronic data interchange (EDI) transactions (e.g., orders, shipment notices, COA, invoices) and oversee customer portal activities, including purchase orders (PO) and invoice corrections.

  • Reporting and Escalations: Monitor and manages daily reports, flag issues, track LTA complaints, and escalate urgent matters to Sales and Management as needed.

About You

Knowledge

  • Customer Relationship Management

  • Information Technology principles

  • Order Management and systems such as SAP

  • Best Practices in Customer Service

  • Microsoft Applications

Skills

  • Excellent verbal & written communication skills

  • Relationship building & development

  • Problem solving

  • Strong attention to detail

Mindsets

  • Collaborative

  • Action-oriented

  • Composure under pressure

  • Customer focused

  • Continuous improvement approach

  • Flexible & Adaptable

Required and Preferred Education/Certification

Bachelors Degree (preferred)

Required and Preferred Work Experience

  • 2+ years of customer service experience (required)

  • Experience in a food manufacturing environment (preferred)

Total RewardsThe annual pay range estimated for this position is $53,777.60 - $67,222.00 + overtime and is bonus eligible.

Please note that while this range reflects the full spectrum of compensation available for this role, individual compensation will be determined based on several factors including your experience, skills, and alignment with the role's responsibilities. During the interview process there will be an opportunity to discuss how your background fits into the pay range.

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

  • Competitive Pay

  • Multiple Healthcare plan choices

  • Dental and vision insurance

  • A 401(k) plan with company and matching contributions

  • Short- and Long-Term Disability

  • Life, AD&D, and Voluntary Insurance plans

  • Paid holidays & vacation

  • Floating days off

  • Parental leave for new parents

  • Employee resource groups

  • Learning & development programs

  • Fun culture where you have an opportunity in shaping our future

Career Path & Culture

Primient is committed to a workplace that is all in - ensuring everyone has the opportunity to develop and shape a career that matters in an open culture which embraces equity, diversity and belonging. We challenge old ways of thinking; and encourage employee voices to be a guiding force for ongoing learning.

Primient supports a culture of inclusion that respects individual strengths, views, and experiences. We believe our differences make better decisions, drive excellence, and deliver better business results. Primient employees experience autonomy and accountability in their role. Here, employees control their destiny as there is opportunity for career growth and pathways outside the norm.

Diversity, Equity, Inclusion & Belonging

We are believers in the power of difference. We strive to represent the communities in which we operate and to provide an inclusive, welcoming environment for all. We want Primient to be a place where every employee feels they belong and knows they are seen, heard, valued and safe to speak up. Our aspiration is to unlock the full potential in diverse perspectives, while offering everyone an equal chance to grow,

Primient is an equal opportunity employer, committed to the strength of an inclusive workforce.

California Consumer Privacy Act ("CCPA")

The Company is committed to complying with the California Consumer Privacy Act ("CCPA") and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.

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