Customer Support Associate Jobs in Decatur, IL (NOW HIRING)

RWE Americas, LLC
To start as soon as possible, full time, permanent
Functional area: Operations & Maintenance
Remuneration: Exempt

Reporting to the VP, O&M Central/East Region, the Associate Regional Support Specialist is responsible for supporting the day-to-day operations for wind, solar, and BESS facilities in the Central and East region. The position will aid the growing asset base and maintenance needs which often come with age. This role combines delivering continuously improving results and implementing best GAAP practices.

Role Responsibilities:

• Facilitates business continuity at each plant within the region
• Identifies minor discrepancies in records and escalate issues as needed
• Assists in the quarterly and year-end accrual process
• Reviews Monthly P&L, current expenses to budget, provide updates to site Operations staff
• Assists fleet and site operations in maintaining schedules for repairs and maintenance and inventory support
• Communicates with vendors for routine service inquiries
• Supports team members during quarterly accrual preparation
• Performs record keeping duties assigned by management

Job Requirements and Experience:

• High school diploma or equivalent required
• Minimum 1 years of experience in an administrative or clerical position
• On the job training provided for SAP and other tools
• Exposure to ERP systems preferred
• Basic knowledge of Generally Accepted Accounting Principles (GAAP)
• Basic understanding of SAP for creating and processing purchase requests
• Familiarity with basic administrative procedures and office practices
• Ability to understand large quantities of data and see the bigger picture
• Knowledge of utility services such as electricity and water billing processes
• Strong interpersonal skills, with ability to manage customer relationships
• Strong organization skills and ability to coordinate multiple tasks and deliverables
• Ability to multi-task, while working independently and as part of a team
• Motivated self-starter, goal-oriented, and strong problem-solving abilities; able to work with minimum supervision
• Proven ability to empathize, build relationships, and effectively communicate with people from a diverse set of backgrounds
• Responds well to direction, is easy to challenge and develop, and is coachable
• Is detail-oriented, has strong business acumen, and a sound understanding of business concepts
• Promotes safety at all times
• Ability to work within tight deadlines
• Ability to work independently and as part of a team
• Ability and willingness to travel to and from job sites as assigned
• This position is an office-based role with some travel for training and support to other RWEA offices and field locations
• Must be able to sit, walk or stand for long duration of time
• Must be able to lift and carry twenty-five (25) pounds with one hand up to fifteen (15) feet

Applicants must be legally authorized to work in the United States. RWE Americas is unable to sponsor or take over sponsorship of employment visas at this time.

Pay range: The annual base salary range for this position in Illinois is $80,000 - $120,000. The listed salary range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only. RWE considers factors such as (but not limited to) scope and responsibilities of the position, candidate's education & work experience, training & certifications, and key skills as well as market and business considerations at the time of the offer.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. Eligible employees also participate in short-term incentives, in addition to salary.

Apply with just a few clicks: ad code 92015. Any questions? Contact HR:  rwe_americas_recruiting@rwe.com

We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RWE Americas, a subsidiary of RWE, is a US-based energy company that is helping to meet the growing demand for energy across the United States. Backed by RWE's 125-year global legacy of managing diverse power assets, RWE Americas operates approximately 13 GW of power projects across 27 states. With a talented workforce of 2,000 employees, RWE Americas develops, constructs and operates wind, solar and battery storage projects that safely deliver affordable, reliable electricity to our customers. Committed to responsible development, RWE Americas invests in local and rural communities, creating jobs and partnering with stakeholders to support and strengthen the places where we live and work. Learn more about how RWE Americas is generating impact at americas.rwe.com.

At RWE Americas, we foster a culture defined by our Essential Behaviors - Have Courage, Create Impact and Actively Collaborate. We encourage bold thinking and continuous learning, and we value ownership, resilience and inclusion in everything we do. When you join us, you become part of a team that supports your development, respects your contributions and celebrates shared success. This is a place where you can grow your career and make a meaningful difference.