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Customer Support Associate Jobs in Decatur, IL (NOW HIRING)

Walgreens

Pharmacy Customer Service Associate

Decatur, IL · On-site

$16 - $18/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Assists and supports Pharmacy Department on inventory management activities, such as, ordering ...

Ross Stores

Retail Associate

Forsyth, IL · On-site

$13.75 - $16/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ...

Ross Stores, Inc

Retail Associate

Forsyth, IL

$13.75 - $16/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ...

Ross Stores

Retail Associate

Forsyth, IL · On-site

$13.75 - $16/hr

Our focus has always been bringing our customers a constant stream of high-quality brands and on ... Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ...

Ross Stores

Retail Associate

Forsyth, IL

$13.75 - $16/hr

Our focus has always been bringing our customers a constant stream of high-quality brands and on ... Represents and supports the Company brand at all times. Performs cleaning tasks such as sweeping ...

General Nutrition Centers

Sales Associate - PT

Decatur, IL · On-site

$13.50 - $18.50/hr

... and supporting an inclusive and diverse workforce. What You'll Do: This is a Part-Time Hourly Position As a Sales Associate, you will be dedicated to understanding customers' needs and following ...

Five Below

Sales Associate

Decatur, IL · On-site

$13.50 - $18.50/hr

... customer feedback in a timely manner. * Support team and company goals: Collaborate with the team ... associate schedules, and standard operating procedures * Must be able to remain in a stationary ...

Five Below

Sales Associate

Forsyth, IL · On-site

$12.75 - $17.25/hr

... customer feedback in a timely manner. * Support team and company goals: Collaborate with the team ... associate schedules, and standard operating procedures * Must be able to remain in a stationary ...

Five Below

Sales Associate

Forsyth, IL · On-site

$12.75 - $17.25/hr

... customer feedback in a timely manner. * Support team and company goals: Collaborate with the team ... associate schedules, and standard operating procedures * Must be able to remain in a stationary ...

Miles Chevrolet

Parts Associate

Decatur, IL · On-site

$15.50 - $20.75/hr

... exceptional customer service, and supporting the efficient running of our parts department ... Previous experience as a Parts Counter Associate or in a similar role. * Strong knowledge of ...

Miles Chevrolet

Parts Associate

Decatur, IL · On-site

$15.50 - $20.75/hr

... exceptional customer service, and supporting the efficient running of our parts department ... Previous experience as a Parts Counter Associate or in a similar role. * Strong knowledge of ...

Miles Chevrolet

Parts Associate

Decatur, IL · On-site

$15.50 - $20.75/hr

... exceptional customer service, and supporting the efficient running of our parts department ... Previous experience as a Parts Counter Associate or in a similar role. * Strong knowledge of ...

Ross Stores

Early Morning Stock Associate

Forsyth, IL · On-site

$13.75 - $17.25/hr

Our focus has always been bringing our customers a constant stream of high-quality brands and on ... Represents and supports the Company brand at all times. Performs cleaning tasks such as sweeping ...

Ross Stores

Early Morning Stock Associate

Forsyth, IL · On-site

$13.75 - $17.25/hr

Our focus has always been bringing our customers a constant stream of high-quality brands and on ... Represents and supports the Company brand at all times. * Performs cleaning tasks such as sweeping ...

Quality Talent Group

Retail Warehouse Associate

Lincoln, IL · On-site

$14.75 - $16/hr

Join the client as a Retail Warehouse Associate, supporting daily warehouse operations, product preparation, inventory handling, and ensuring merchandise is ready for customers. This role plays a key ...

New

Lowe's

Full Time - Fulfillment Associate - Day

Forsyth, IL · On-site

$15 - $15.60/hr

Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas ... Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Decatur, IL

Customer Support Associate information

See Decatur, IL salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for customer support associate in Decatur, IL is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What does a customer service associate do?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What is the role of a customer support associate?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

How can I make 2000 a week working from home?

A Customer Support Associate can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives, and proficiency with tools like CRM software can improve earning potential. However, reaching this income level typically requires consistent effort, experience, and possibly working overtime or multiple shifts.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What jobs pay 4000 a week without a degree?

Customer Support Associate roles typically do not pay $4,000 per week without advanced experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. These roles often involve commission, bonuses, or overtime to achieve higher weekly earnings.
What are the most commonly searched types of Customer Support jobs in Decatur, IL? The most popular types of Customer Support jobs in Decatur, IL are:
What job categories do people searching Customer Support Associate jobs in Decatur, IL look for? The top searched job categories for Customer Support Associate jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Support Associate jobs? Cities near Decatur, IL with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Decatur, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $40,384 per year, or $19.4 per hour.
Pharmacy Customer Service Associate

Pharmacy Customer Service Associate

Walgreens

Decatur, IL • On-site

$16 - $18/hr

Part-time

Re-posted 25 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,143 frontline employees who took The Breakroom Quiz

91st of 104 rated pharmacies

Job description


  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

External Basic Qualifications
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
  • Prefer good computer skills.
  • Prefer the knowledge of store inventory control.
  • Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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