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Customer Support Associate Jobs in Decatur, IL (NOW HIRING)

Von Maur

CUSTOMER SERVICE COUNTER

Forsyth, IL · On-site

$16 - $18/hr

As a Customer Service Counter Associate , you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several ...

TJX Companies

Store Cleaning Associate

Forsyth, IL · On-site

$15 - $15.50/hr

Excellent customer service skills * Able to work a flexible schedule to support business needs ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Store Cleaning Associate

Forsyth, IL

$15 - $15.50/hr

Excellent customer service skills * Able to work a flexible schedule to support business needs ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Tjx

Store Cleaning Associate

Forsyth, IL · On-site

$15 - $15.50/hr

Excellent customer service skills * Able to work a flexible schedule to support business needs ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJX Companies

Store Cleaning Associate

Forsyth, IL

$15 - $15.50/hr

Excellent customer service skills * Able to work a flexible schedule to support business needs ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJ Maxx

Store Cleaning Associate

Forsyth, IL

$15 - $15.50/hr

Excellent customer service skills * Able to work a flexible schedule to support business needs ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

TJ Maxx

Store Cleaning Associate

Forsyth, IL · On-site

$15 - $15.50/hr

Role models established customer experience practices with internal and external customers Supports ... Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms Adheres to all company policies ...

Tjx

Customer Experience Coordinator

Forsyth, IL · On-site

$16 - $16.50/hr

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience

TJX Companies

Customer Experience Coordinator

Forsyth, IL · On-site

$16 - $16.50/hr

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience

Walgreens

Pharmacy Customer Service Associate

Decatur, IL · On-site

$16 - $18/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Assists and supports Pharmacy Department on inventory management activities, such as, ordering ...

Walgreens

Pharmacy Customer Service Associate

Clinton, IL · On-site

$16 - $18/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Assists and supports Pharmacy Department on inventory management activities, such as, ordering ...

Walgreens

Pharmacy Customer Service Associate

Lincoln, IL · On-site

$16 - $18/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Assists and supports Pharmacy Department on inventory management activities, such as, ordering ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Decatur, IL

Customer Support Associate information

See Decatur, IL salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for customer support associate in Decatur, IL is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What does a customer service associate do?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good communication and problem-solving skills to ensure customer satisfaction.

What are Customer Support Associates?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What is the role of a customer support associate?

A customer support associate assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good communication and problem-solving skills to ensure customer satisfaction.

What are some common challenges Customer Support Associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

How can I make 2000 a week working from home?

A Customer Support Associate can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives, and proficiency with tools like CRM software can improve earning potential. However, reaching this income level typically requires consistent effort, experience, and possibly working overtime or multiple shifts.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What jobs pay 4000 a week without a degree?

Customer Support Associate roles typically do not pay $4,000 per week without advanced experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. These roles often involve commission, bonuses, or overtime to achieve higher weekly earnings.
What are the most commonly searched types of Customer Support jobs in Decatur, IL? The most popular types of Customer Support jobs in Decatur, IL are:
What job categories do people searching Customer Support Associate jobs in Decatur, IL look for? The top searched job categories for Customer Support Associate jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Customer Support Associate jobs? Cities near Decatur, IL with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Decatur, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $40,384 per year, or $19.4 per hour.
CUSTOMER SERVICE COUNTER

CUSTOMER SERVICE COUNTER

Von Maur

Forsyth, IL • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Von Maur rating

6.1

Company rating: 6.1 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

9th of 21 rated department stores

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several areas of our store services.
WHAT YOU'LL DO:
  • Own the customer experience - greet people sincerely, be friendly and thank every customer
  • Answer a multi-line telephone - assist customers or direct them to the appropriate area
  • Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
  • Prepare, box, and wrap customer purchases and online orders for shipment
  • Calculate service counter and store cash work - prepare bank deposits
  • Maintain a clean and organized department
  • Be available to work on-site for day, evening, and weekend shifts

WHAT YOU CAN EXPECT:
We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
  • Competitive wages
  • Generous merchandise discount
  • Comprehensive benefits including health, dental, vision, disability, term life insurance and flexible spending account
  • 401(k) retirement plan
  • No extended holiday hours
  • Promote from within philosophy - creates endless career opportunities!

ABOUT US:
Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.
The expected base wage for this position is $16.00 - $18.00/hr with overtime eligibility. Successful candidates' wages will be determined based on their individual qualifications for the position. Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.

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